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January 2024 by S.K. Chan
Helpfull! They really take the time to help! Friendly!!
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October 2023 by ophelie vivier
The woman has been very racist, 2 blacks people were in front of us, she told them to do their pickup online and to go out. One of the person had an handicap and she asked him to go faster in the stairs, that was so rude! Then it was my boyfriend in line, she refused to look at the ID and driver licence and refused to give him the keys of the truck even if we had order it online. She urge us to leave. Then in the street we were trying to figure out how to have the keys. And she came to do something with the locks. She was screaming at us like a furry and told us to not approach her because she had covid. She was out of control. She said she was not dealing with us that we don’t know how to talk. Horrible person! We lost 4hours, we lost time, peace of mind and money because Uhaul finally advice us to go in an other location. I think we should receive a refund for all this nightmare! It is unacceptable to be treated like that! I could share the video of her in the street if needed.
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October 2023 by R N
Woman at front desk was rude and said it was too hard for her to add a hand truck. Then she proceeded to yell at us saying we should have asked first which we did. Horrible customer service. Would rate 0 stars if I could.
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September 2023 by Caitlyn Pabst
Last time I ever rent at the most convenient place without reading reviews…The U-Haul itself was clean, conveniently located for pickup, and got the job done. However this was one of the worst customer service experiences I’ve ever had. I felt disrespected upon both pickup and drop-off. The office representative was rude, inattentive, and failed to give me the instructions I needed (and in turn reprimanded me for not knowing the instructions I was supposedly told upon U-Haul return). Additionally, the blatant public display of political affiliation throughout the office (completely visible to customers) was off-putting, to say the least. I will not be recommending this location to friends or family.
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July 2023 by Sanggi Bae
Please read the reviews here. This is my first time writing any reviews on anything in my life. You don't want to experience this place. Completely insane. The lady at the front desk is literally insane. I regret not reading the reviews before visiting here. Trust me to save your time and money.
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July 2023 by Lee Donegan
The vehicle itself was fine, but the person at the front desk was rude and hostile, and made the pick-up process more difficult than it had to be. The office was also plastered with posters/decorations of a political nature that made the environment even more uncomfortable. Would not recommend this location to anyone
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July 2023 by Jared Hatch
Read the other reviews.
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July 2023 by Mattia Casalegno
To the front desk lady could be nicer
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June 2023 by Brian C
This experience was so awful that it inspired me to write my first review on anything. The woman at the front desk confrontational, rude, and extremely unprofessional. They didn't have most of the items I reserved (dolly/moving blankets/etc). Then I discovered the UHaul truck I reserved was infested with cockroaches. Absolutely disgusting. Getting my money back only partially helped, since moving became a lot more expensive without a truck.This place found a way to make my moving day hell without actually providing any service.
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June 2023 by yong kim
Horrible service. Lady at the desk throws tantrums at you for asking to do her job, then yells at you for saying you are giving her attitude pure insanity also the reviews obviously say likewise.
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April 2023 by Rylan Gordon
I did the self pickup for a 10’ truck and was quite disappointed. The self-pickup process is kind of a hassle. You have to add 2 alternate contacts who they contact to verify with before you can pickup the truck. I had to go inside to get my moving blankets and they asked me to shake them and fold them up before returning the truck. Also know that you have to gas the truck back up for what you used. Our truck made all sorts of funky noises while driving. We prayed it wouldn’t break down on us. Parking the vehicle upon returning is also a hassle. There is next to no parking in the street there and if you don’t park it in the right spot, you’ll have to cover the ticket. Go to a different Uhaul location and save yourself the headache. Nice lady at the front desk though!
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March 2023 by Will Meulbroek
PLEASE READ THROUGH THIS AND ALL OF THE REVIEWS BELOW BEFORE BOOKING FROM THIS LOCATION -Whole experience with this location was unfortunately awful. I had a reservation for 9am and waited in 30degree weather for 30 minutes only for no one to show up, or answer the door after knocking a number of times. Became clear pretty quick that no one was there at the time and started reading the reviews - please do the same!!!
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February 2023 by Victoria Leonard
If I could put 0 star, this would be the space. Very rude and not agreeable management. Reserved a truck and of course, was not available when pick up. Couldn't pick up another truck. Uhaul as usual. And top notch, the lady was just completely useless and not at all understandable. Very humanly place.
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February 2023 by Léon G
Don’t go here
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February 2023 by Yerika Wood
The best U-Haul rental
