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May 2025 by David Carter
My experience in the store was very professional and comfortable. They serve my needs exactly as to what I needed. I appreciate the customer service.
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May 2025 by Phool Maya
It's very slow and not good. This company is selling by misleading people. The internet doesn't wpork.
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April 2025 by Princess Viktoriya
Exceptional Service from Spectrum Store Specialist Antulio Giron.
I recently visited the Spectrum store to explore upgrading my home services, and from the moment I walked in, Antulio Giron made the entire process a breeze. He greeted me with a friendly smile, listened carefully to my needs, and presented multiple plan options tailored to my usage. Antulio took the time to explain the differences in speed, pricing, and equipment, answered every question with patience and expertise, and even followed up afterward to ensure my installation went smoothly. His professionalism, clear communication, and genuine dedication to customer satisfaction turned what could have been a stressful decision into a truly pleasant experience. I highly recommend asking for Antulio if you need any help at Spectrum—he’s top-notch!
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July 2024 by Ruven Pinkhasov
Idiots.
I called spectrum at 6 PM on a Sunday. They told me that I need to go in and change my modem. The phone agent told me that this store closes at 8 PM. Same did Google maps. Mind you this is a SPECTRUM AGENT that told me that it closes at 8 PM.
I dropped everything and made my way there and got there at 7:25 PM only to discover they close at 7 PM.
The miscommunication makes them idiots on both sides.
I just wish I wasn't in the center of it. I hate dealing with idiots.
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July 2024 by Marcin Puskarczyk
I was in and out in few minutes. Excellent help. Couldn't ask for more.
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July 2024 by nevin kilic
I was there today for some issues for my line that closed without my permission. Sale rep Jazmin with very rude attitude didnt even want to listen or help just giving me new double price i have to pay with horrible attitude. Its so shame how a person do her job with nasty attitude as place like that.When i ask manager i get help so shame really shame .
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July 2024 by Pedro Castillo
Long wait!!
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June 2024 by Michelle F.
THE poorest customer service you will ever experience. This staff is negligent and incompetent's. Refuse to help with the SERVICES, that their job description dictates them too. If you don't like your job, GET A NEW ONE.
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April 2024 by Chaia O.
Edwin from Tech helped our landlord, Li, today and he was super friendly. Excellent customer service!
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April 2024 by Laura Martinez
Thank you Aron for your excellent customer service :)
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March 2024 by Marianne W.
Spectrum at the Queen's Mall is very convenient when I'm hanging out with my daughter. They have free WiFi and charging stations. If I need a new remote control for my TV I can get one while I'm here. I'm not happy about my huge internet and cable TV bills. I have had the service since it was Time Warner and it's hard to let go. I'm finally tired of watching the same shows over and over so I am exploring more channels. Plus the addition of Disney Plus has been great. I watched Summer of Soul and this week Hamilton. As for the internet I've never had outages and I certainly have enough speed for what I do. I'm giving this location and my current feeling about Spectrum 4 Stars. I'm sure I will probably be disenchanted when my year of internet and cable discounts $20 a month each ends!!
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February 2024 by Nilton Escobar
No help, they just want your money.
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February 2024 by Joslyn P
This store is in the basement of Queens Center Mall. Fast service & clean place. A young associate named Sabir (not exactly sure of the spelling) was attentive, helpful & SO PATIENT with my questions. He was great.
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December 2023 by Michael Anonsen
I walked in and went right to the next representative. No line at all. Very pleasantly surprised. It was around 7:40pm.Spectrum is a ridiculously over priced service but I have to say, the employees are good at their jobs and were it not for that, I'd probably have Verizon by now.
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December 2023 by Pema Gray
rude manager, and their internet and phone service sucks too
