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November 2023 by Prince Randy
I’ve been going to this location for a very long time and I don’t know why. The thing I would have to say it’s always a long line by the pharmacy which is ridiculous. Management definitely needs to work on that.
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June 2023 by Taramatee Singh
My experience with this Rite Aid Pharmacy has been good so far, better than some other pharmacies that I went to in the past
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June 2023 by G S
11 pharmacy customers 1 cashier & the cashier slow as heck. . .
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April 2023 by Faride N.
THIS STORE AND ALL THE EMPLOYEES DISCRIMINATE AGAINST MILITARY VETERANS!!!!On 4/27/23 at approx 2:00p. There was a U.S. Navy Disabled Veteran browsing the store. The Vet was waiting for the school across the street (PS62Q) to dismiss students as he regularly picks up his niece and nephew from school. Please make note that this Vet has been living four blocks away from this Rite Aid for 20+ years and as a result, his whole family has frequented this store for over a decade.Rite Aid security claiming to be a cop, harassed this Veteran along with other staff because he was browsing the store and didn't buy anything WITHIN 5 MINUTES of being in the store. Stating that it is store policy, that "you must buy something within 5 minutes or you're presumed to be shop lifting" Agitating the situation, the Veteran was not asked to identify himself or for an ID. But he was threatened to be arrested for no reason. Simply, he was stereotyped and threatened with police should he not leave the store. The mother of this Veteran who is his legal guardian went to the store and asked why her son was treated in such way. No one knew who the manager was all of a sudden, and security told her that he couldn't be in the store if he wasn't shopping. Is there a law that says I can't look around in a store now? The harassment and disgusting treatment has placed my brother in a state of mental anguish to which he had to seek medical attention. It was very unnecessary and inhumane to treat a young man this way. The news has been contacted on the matter and charges have been filed against the discrimination that took place at this store. I am a Navy Veteran as well and am appalled on how my brother was treated. The employees here are all volatile bullies. They should shut this ratchet store down ASAP!!
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March 2023 by Bibi Dhanantwari
I really don’t do this But First time shopping at this store with my mom bought $$$ of stuff once I got home and thr frozen Turkey strips thawed out it showed it was not good return to the store and was told they don’t carry that product and since I didn’t take the receipt from cashier she denied that I got it there I told her to keep it and lesson learned for myself never mind the sweet chit chat because she became a totally different being once I requested an exchange of product didn’t want to waste my time to speak to a manager But Never will I spend my money there
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February 2023 by Aleisha Hamid
This must be the worst pharmacy in Richmond Hill. Unfortunately, I have to use this pharmacy because of my insurance. The line is always long no matter what time you go unless you go extremely late. I tried calling several times (when the pharmacist told me to call back in 10 minutes) and no one, not even in the store area picks up. This is after 20-25 minutes or until I finally hang up. The worst part is I tried calling and hitting the prompt as if I was a doctor calling and then the option for the store to speak to the manager and STILL no one picked up. That is just plain terrible service. They really need to do better for their customers. Another great instance was when I went to pick up my medication, I was told it was not ready and to come back on the following Monday. When I went to pick it up, I was told it had to be ordered. This is a major annoyance when you're finally off from work to have to go and deal with your medication not being there. I am completely disappointed in their service.
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January 2023 by Jen nyc
New Management at 101 Avenue and 109 Street, NY, 11416 Store shows no or very meager skills and should not be in Service yet alone Managment - it is obvious that they need training. Not my first experience - overall - seems like a bunch of buddies goofing off while you stand on line at their mercy. This evening shenanigans begin with being on line for more than 30 minutes while Mr. Cashier tend to a lady he obvioualy knew - she had one order of about five items that kept being done over and over and over, not sure what they issue was but it was very weird to watch cards being switched from one to the next and hearing with no regards for others (no apologies). Another Cashier - showed favor by having people cut the line (no apologies - no explanation). Yet another spectacle witnessed was instead of Ms. Cashier helped to alleviate an issue - people blocking others to get to the registers because they were loading items from carts to bags, she stood peering over her spectacles, (not proactive). Your Employees gave - No apologies, - No Explanations, - No Salutations of any kind - just Rude for Rite Aid!! So it only seemed fitting when tired frustrated customers were getting aggressive and vocal as they voiced their concerns; SAD - Rite Aid, at this location was favored - considering going back to Duane Reade, better service and where one's time matters.
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January 2023 by Anjali Paul
Would give ZERO stars if I could literally it’s 5 degrees outside and they have ZERO carts inside for customers to use when I asked the manager Atych? Idk what his name was her said they have only 6 carts and That I would have to look which I did multiple times. Then proceeded to say to go outside and look for them???????? All their carts were literally scattered to the far corners of the parking lot it’s freezing cold outside why should I be the one to go out and get it? On top of that I waited in line only to be skipped when I got to the front by the cashier Abar? Shamar? Then proceeded to wait as the other cashier Bibi was continuing her conversation for an extensive amount of time . DO BETTER. I bought 5 cases of beer with no help of any of them.
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January 2023 by Ami Mohan
Amazing service both in the store and pharmacy
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January 2023 by Nirmala Kissoon
Excellent customer service. Offers great products.
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January 2023 by Omar Ram
Great store manager...very helpful ?
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December 2022 by Frances L.
This store is HORRIBLE. It used to be good, however in the last couple of years the store is consistently dirty, not maintained, hardly stocked and the most RUDE employees are working the register. Mouse dropping and expired or moldy food on the shelf seem to be the norm here. I now will walk the extra few blocks to the RiteAid on Atlantic Avenue which is WAY better maintained. To be completely honest, this location should just shut the doors and close down.
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December 2022 by Samantha Habibi
Store has been looking alot better on my recent visits, even employees are much friendlier. Whatever rite aid is doing, it's working.
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December 2022 by skywalka singh
This store is fire, The new management is doing an amazing job, shelves are full and can find everything I need now on my visits. Great job
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December 2022 by Shahriar H
Everyone is nice and helpful. Convenient location and open for long hours.