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July 2024 by Deandrea Lee
Bad customer service and they false advertising things on Groupon. When you say local that means from ny y’all want queens residents that what y’all put . Also the can’t they spelled my name wrong they need better employees
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June 2024 by Kathleen Ng
It pains me to leave a negative review as I have been an Orange Theory member for the past two years. While most OTF locations are great, the customer service at the Forest Hills location is extremely poor. I've only been late twice, both times due to severe train delays, and showed up for class as soon as I could. Despite this, the representative informed me that I couldn't enter the class, which I understand as per policy. However, what is disappointing is that despite my effort to arrive and explain the situation, they still insisted on charging me for being late. This lack of understanding and flexibility, especially given the circumstances, is disheartening. In addition, they tried to charge me for a class that I attended. I hope the management at Forest Hills can improve their customer service and show a bit more empathy towards their loyal members.
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June 2024 by Maureen Santos
Glad I cancelled. Would never re-join. While the quality of workouts are very good, customer service is VERY POOR. I had a problem with the app that they cant seem to fix as they mixed up my email address that makes me unable to book classes through it. I always had to call to book or cancel classes which is very inconvenient for me not to mention the expensive price that they charge every month for such poor customer service. Also, just now I had to cancel a class via phone call and the representative who answered the phone had a snappy behavior. $145 for this? No way. DONT JOIN.
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May 2024 by Ashley B. Hutchinson
I have been a member for a little over 2 months now and I am so happy I joined! Everyone is so supportive of each other from the front of house staff to the coaches to the members. It has been keeping me motivated and disciplined along my journey. At first it started as a weight loss/ recovery journey, but it has become part of my lifestyle. I'm turning down happy hours to go to class!
Please keep up the amazing work, OTF Forest Hills! The community needed you.
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May 2024 by jessica frances
As a member of Orange Theory Fitness, I’ve been generally satisfied with the quality of workouts and the motivating atmosphere. However, I must express my disappointment regarding the unjustified fees that the gym has been charging.
Additionally, the process for disputing these charges has been cumbersome and time-consuming, adding to the frustration of members who are already paying a premium for their membership.
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May 2024 by Alan Moore
My newest studio since I regularly visit NYC! The workout is amazing, and the only thing better is the amazing team of coaches and staff. Always enjoy stopping by and excited to keep coming back.
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April 2024 by July Pachon
I’ve been a member for over a year and this location is great. Front desk ladies are very nice and the coaches are great. I enjoy coach Alex classes the most they are challenging and he helps me out a lot when I am not doing an exercise correctly.
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March 2024 by Andrea Hill
Great staff, love the fast paced workouts and that they are varied from coach to coach, having “my” equipment the whole time, the stat technology, so motivating, and I even appreciate their rules, as I would probably always be late otherwise. ??♀️ My drawing is about energy and the black is what gets in our way—overthinking and procrastination, when the good “stuff”, the mesmerizing colors (life) is just beyond our resistance.
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March 2024 by Amy C
I've been going to OTF Forest Hills for almost a year now and I love it! I'm seeing progress everyday as the coaches are great and they let guide you through the workouts and you go on your own pace! The staff is super friendly and helpful. The studio is clean, and the equipments are all up to date!
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February 2024 by Cristina Quiles
I used to love OT but this studio made me quit. The manager is fake and money hungry. I did not schedule a class but was charged a no show fee. I ended up trying to fight it and to my face the manager said she would give me a refund but she needs to speak to corporate to “allow” her to refund on her end. I ended up reaching out to corporate and it’s pretty funny but they forwarded me the email she wrote to them saying I shouldn’t get a refund. I ended up going to the LIC studio and wanted to transfer my membership there but of course manager refused. I ended up just cancelling. I also had a few panic attacks and the manager would just roll her eyes. It definitely was not a safe place to grow. They were not very accommodating with my circumstances and you can definitely see they play favorites. I will saw a few of the coaches were great and the front desk staff was nice but I would beware of this OT location.
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February 2024 by Jose Urena
Highly recommended
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February 2024 by Rafael Diaz
workouts at the forest hills otf are simple, varied and most importantly, challenging.
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February 2024 by Raluca Vrabie
I have been going to this OTF at least 5 years. Lovely high energy staff, professional, always something new. I love it.
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February 2024 by Olha
Best work out experience in my life!!!
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February 2024 by Capicu 59
The trainer is amazing. The staff are fantastic. I love this place!
