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February 2024 by muhammad ali
i always visit to nao medical urgent care All the staff behave very sympathetic and friendly
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February 2024 by Xikmatullo Ibragimov
All representatives are good
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February 2024 by Kenneth Perry
On Sunday I had a very poor impression of NAO. Receptionist was very unwelcoming, barely acknowledged patients. No sense of urgency. Med. staff was better but a bit unprofessional and ignored my privacy and dignity. I was on the exam table with my pants and underwear pulled down to my knees. NP left the room briefly and left the door 1/2 way open with people walking back and forth. Med. was prescribed but never called into my pharmacy as promised until I contacted NOA.Today I went in for a follow up with dread. I would not have returned if it wasn't absolutely necessary to get a dressing changed. However, much to my surprise a completely different experience. Receptionist was friendly, welcoming and thorough. Made me feel positive about returning. There was a very belligerent customer who was yelling, demanding and profane with her. I was amazed at how professionally she handled such a volatile situation. She did not lose her cool once and was responsive to all his complaints regardless of his belligerence and vulgarity. You're fortunate to have her working for NAO. The PA who treated me, Andrew, was excellent. Very professional without being cold and removed. Responsive to all my questions, gave me very good suggestions and very, very concerned for my privacy and dignity. When he left the room to retrieve some supplies he covered my backside with a chuck and closed the door. I am very thankful for that. I have to return again tomorrow for another dressing change and am hoping my experience is not a sour one like Sunday but a positive one like today.
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February 2024 by Angelica
Changed my mind about this place they wouldn’t take me and were charging me $350 dollars for no reason. My insurance covers everything.. They wouldn’t take me unless I paid $150 meanwhile I was having a medical emergency. They care more about the money than your health.
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February 2024 by Diane Stenglein
Quick, polite and in the neighborhood. What else could you want from an urgent care?
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February 2024 by Pauline DeMairo
Once again, I have had positive experiences at this center when I was tested for Covid. The staff is very efficient! Give them a try!Vanessa Mesidor, MD, Geneva, Medical Assistant, and Kayla Clarke, Site Manager were helpful and supportive at the Jackson Heights location!
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February 2024 by Jessica Vivar
Do not go here! I got seen for an ear infection in September. It took less than 10 min inside with the doctor. I walked out and asked if they needed anything/owed anything and they said no. Then in January I get multiple texts and emails that I have a $50 outstanding fee. Usually that wouldn’t be a problem bc I would pay right after a visit but the fact that they are saying I have an outstanding balance that I was NEVER informed doesn’t make sense. I call the billing department and ask for a statement. They say they’ve already sent one (which they didn’t) and that it’s only copay because my total was $400. I request a statement regardless and they say it take 2-3 days (let’s see if I get one). There is complete lack of transparency here!
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February 2024 by Maria Peralta
Excellent atention. The very polite doctor and his staff. I recommend it. Expect almost nothing.
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February 2024 by Don Regan
I walked in around 12:10 and was the only one in the waiting room. When I asked to speak to a doctor about my lab results, the person at the desk told me that it shouldn’t be a long wait. After almost 30 minutes waiting, I asked her for a refund on my copay cause I needed to go (and I still haven’t talked to the doctor). At that point, she hesitated, and as there was a doctor sitting with her up front he brought me right back to the exam room. He said he wasn’t aware there were any patients waiting and said no one let him know.
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February 2024 by Cebu Property
This place was the nearest to me for immig so I have no choice but to come. Beware this place will take only labs but the actual physical is in Bronx. So much hassle. They even sent the incomplete and wrong medical to immig. Stay away from this place.
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February 2024 by Eddy Gomez
It was a great experience and great customer service and communication with all staff members was all understanding and very helpful. The place was very clean and bright and the receptionist was very helpful and nice. Thank you for your support and services.
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February 2024 by Enid Goldstein
Excellent care. Booked appointment and within minutes someone actually called to find out about my medical problem. I was seen the same day by a very understanding and competent medical assistant and Doctor. They took excellent care of me and were both very caring and gentle at the same time! The young gentleman at the front desk was also very kind and polite. Five stars!!!
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January 2024 by Laura R.
I had a great experience in Nao Medical - JH. The people who helped me were very friendly and knowledgeable. I needed to get several testing done and they gave me the price of each one and solved all of my questions. Briana was very attentive and kind and she even followed up with me after the results. Milay was also very nice and helpful. Thank you so much for your help!Also, the place was super clean, I went around 7:00pm and there was no waiting line.
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January 2024 by Jeniffer Robles
I left The office When i saw racism .
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January 2024 by Alvarito Sanchez 10
Front staff is not profesional
