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November 2023 by Katey J.
This is a seriously quality company. I believe they are affiliated with Estée Lauder, which I am also a huge fan of. I was stranded in Indianapolis because of Hurricane Idalia and was unsure if my checked luggage would arrive in Florida. There was a MAC makeup store in my area of the airport so I immediately went in to purchase some back-up supplies. As it turned out, I was able to get a connecting flight, the next day, and no longer needed the duplicate makeup that was in my checked luggage. After some research through the main line of MAC, I was advised by some of the nicest people ever, they simply asked for photos of the makeup and the receipt. As soon as I provided this info, they said they would send me a reimbursement check for the items. I asked how I should send the items back, and they said absolutely not, we will refund the money right away, and I should keep the merchandise, no questions asked. I am incredibly appreciative of this kind gesture, and very much appreciate that they realized how difficult it is to be trapped in an unpredictable natural disaster. Thank you so much !!!
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November 2023 by Yasmin N
I called this Mac location, looking for information, and spoke to a manager. I believe she said her name was Maria and what a joy it was speaking to her! She was very informative, took her time talking with me, and answered my questions! She left a lasting impression thank you for having such great customer service Maria ♥️
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August 2023 by Natasha Brown
Today I was at the mac store in queens center mall and because it was a sale, it was crazy and a lot of items had sold out but the store still had some good finds. However, the employee there did a great job helping and accommodating everyone. She was doing someone’s makeup and she did a fabulous job on her. She was attentive, patient and a complete pleasure. Not sure of her name but she was awesome. According to my receipt her name might have been Cindy but she was great. ❤️I plan to come back again. By the way, the store was very clean, everything was in the right spot and they had plenty of wipes, hand sanitizer as well as makeup brush cleanser all around so it definitely was sanitized and clean. Awesome store with a lot of mirrors and no clutter.
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May 2023 by Ashley White
Nicole was amazing and an extremely talented artist who knows what she’s talking about. She helped me figure out my perfect foundation routine and slayed my makeup. It lasted all night long through drinking, partying, pizza, you name it. Can’t wait for my next appointment with her!
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March 2023 by Fiona
I love MAC Cosmetics but I'm afraid I need to give this store a 1-star review. The store itself is amazing but the staff is horrible and extremely rude. the rest of the reviews commenting about the staff are correct. The staff is not willing to help you out and they gave me looks when I came in. This is one of the worst MAC stores I've been to.
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September 2022 by Ruthie Cutie
One of my all time favourite makeup store. Quality products friendly staff
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May 2022 by Resheal M
Literally the worst Mac ever. The lady working there gives you an attitude on purpose for every question you ask. Wasn't really helpful and was rolling eyes at you. Better off going to the mac in Macy's where a few guys work and they're super helpful all the time. I don't understand why work in retail if you're going to have such a bad attitude and scare people off like that.
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October 2021 by Ambish Ibrahim
Glam and shine, everything available
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July 2021 by yelena k
Quit a bit more hectic than most locations but its convenient and have most of what you expect to find in a mac store
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June 2021 by Sophia Roses
Went to Mac to pick up a few items that I needed to rebuy. The store was super clean and all the makeup in display was clean. I was greeted as soon as I walked in which I appreciated the acknowledgment. All they girls (I wish I asked for all their names) was amazing and made me feel comfortable. One girl in particular named Krystal was super nice and made me feel like we was girlfriends chatting about makeup. She was super helpful and knowledgeable. She was able to provide amazing customer service…which to be frank, I have not had in quiet a long time. She is a true gem and I will always come back to this location because of Krystal.
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March 2021 by G A.
Thank you Lupe for the attentive, helpful customer service you gave me. It was a delight meeting you and learning from the great tips you gave me. Also, found out reward members received 25% which was an extra bonus!
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March 2021 by N A.
Thank you Lupe for the attentive, helpful customer service you gave me. It was a delight meeting you and learning from the great tips you gave me. Also, found out reward members received 25% which was an extra bonus!
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February 2021 by karlina casillas
The perfect match....
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February 2021 by Moises Co
NO discounts for military or health care workers. WON'T SHOP HERE
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April 2020 by Chanel Simmons
There seems to be a lack of organization when more than 5 customers are in the store. I asked for a product and was asked to wait— only to find out the product was on a wall display. I then proceeded to the register, where I was the only customer and waited for an additional 5 minutes. I was subsequently skipped when 2 sales associates expedited the service for those they were helping. Definitely won’t be back.Update: Due to my experience, I returned the item. Instead, I purchased through Macy’s where my experience was far better.
