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December 2023 by Jessica Ingles
Went in at the end of the day 12/4 about an hour before close to secure a storage space. I was met by Kay Wilson who was excellent! Kay was friendly, welcoming and knowledgeable. I had a few difficulties accessing the elevator and with my locker key and Kay was more than accommodating and helpful. The facility is clean and spacious and I love that they have extended access hours which isn’t common of other facilities in the area.
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December 2023 by John Castel
I required help with my unit due to having an issue opening it up, the man up front told me there shouldn’t be an issue with my lock at all. I tried explaining but he shot me down. I tried to open up the unit one more time on my own accord, but I didn’t get anywhere with that. When I went back to the office, all the lights were off and the employee was nowhere to be seen. He purposefully mislead me to avoid assisting me with my issue, so I got left with all my supplies and no way to go inside my storage unit, and no one to help resolve me issue. No I gotta take all my stuff with me back home, wasting my time getting here!!
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December 2023 by christian ibanez
Great experience Kay was very helpful had a little issues with the online booking but he was able to solve it and make everything very smooth .
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November 2023 by Jeremy Sanchez
Adrianna provided an EXCELLENT customer service, she was friendly, efficient, and helped me with all my doubts. I needed to get a storage on a Sunday at 5pm and she helped me find the best option for me in less than 30 minutes. The whole storage is brand new, is clean and prices are affordable.
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November 2023 by Elza Mkrtchyan
My first time here coming from CubeSmart i did not like but this place is above 5 stars, super friendly manager Jay made my experience very pleasant and worry free. Very professional and kind, great prices and best of all extended hours unlike any other place!Save the headache elsewhere go to this location for best experience
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November 2023 by Bej Bej
Love this storage facility. It is clean, you can drive in with your vehicle, and there are multiple parking spots outside. Sign up with Adriana was smooth and headache-free. Great associate! Somebody give this human a raise.
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November 2023 by Jaime Brandao
It is my pleasure to write of the excellent experience of having rented the storage unit.The facilities are clean and comfortable.Mr. Kay storage manager was kind and helpful resulting in a feeling of my being treated as family not just a renter.Thank youJaime
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November 2023 by Sheyla Morales
I have never experienced such amazing customer service in my life this worker named Adriana understood exactly what I needed and helped me fit all my children’s old belongings into the perfect unit.
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November 2023 by Mari Espinoza
Kay was absolutely amazing! He helped us pick the right unit and was so patient. Easy process to move in
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November 2023 by Robert R.
I appreciate how courteous and professional Kay was toward our needs for information regard our unit.
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October 2023 by Martha O.
Kay and Adrianna have always been helpful and answered all my questions. This site is always clean.
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September 2023 by Tenzin Angmo
It’s our first time experience with life storage. Kay made it so easy to understand how to you utilize the storage. Without his guidance we wouldn’t be able to decide anything. Kay you are the best!
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September 2023 by Gabriela Ascanio
We rented a unit and the process was really smooth and quick, it only took about 15 minutes, the facilities are clean, comfortable and convenient. Bre was so lovely and helpful. Recommend 100%
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September 2023 by Project Barkada NYC
Excellent experience the manager was very helpful also the facility is so clean and comfortable. I feel safe leaving our stuff here glad we found it.
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September 2023 by Heyward El
The customer service is great at the Long Island City, Life Storage located in Queens N.Y.I had an issue using the elevators, so I called and left a voicemail. The team immediately contacted me and properly followed up with me.Keep provide great customer service!
