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August 2024 by Melba I. Torres
No maintenance to the washer machines the dryers are full of lint
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April 2024 by Eva Cetta
If I could give 0 stars I would. My building uses these machines. Clothes come out of the wash with suds on them. Clothes also come out of the dryer dripping wet. I only fill the machines less than half way. The machines are not maintained either. The washers are sticky and smell like mold. Do not waste your money using these machines. You are better off going to the nearby wash and fold because you will probably spend the same amount due to having to run multiple cycles on each machine. Also, the cash machine only accepts 20s to fill your laundry card. Absolute rip off. They also do not answer the phone when you try to call.
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April 2024 by Louise RC
Thank you Hi-Rise Laundry Team for your excellent customer service, professional & friendly staff, and for your quick response to our issue with repair done in a timely manner. We appreciate your support at our Queens CoOp Apts!
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February 2024 by Katherine Carr
My machine breaks every week and still they have done nothing to get a new one. Not to mention it is still coin operated! The people at the bank literally laugh at me when I have to go in for quarters because it is so antiquated. Horrible service, bad machine and overall despicable business practices.
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December 2023 by Tetyana L
Very bad customer service waiting for my refund from September and its already December, every month they saying next month we'll send you a check, PLEASE SEND A CHECK I ask them, stop playing games, very disappointing
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September 2023 by Virna Smiraldi
On Saurday morning all the machines in the laundry room are out of service and it's not possible to reach the company till Monday!!
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June 2023 by David Doyle
Called to tell them about a machine in my building that didn't work properly and damaged my pillows. Was told by the person that answered the phone that the person that handled that wasn't in (but she can tell me that pillows are not allowed in the machines) when I asked about a refund for the money on the card and the $5.00 card fee. I was told that they don't return the fees for the card to use their machines. None of which is posted in the laundry room
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May 2023 by David D.
The worse customer service. Called to report a problem with a washer, was told the person that handled that wasn't in at the time but she can tell me that pillows are not allowed in the machines. I asked about a refund for the money on the card and the $5.00 fee to get the card to use their machines was not refunded. I think they should have to follow the same codes as other laundry
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May 2023 by evelyn d.
A week ago I put my money in the machine to get my laundry card refilled. The machine did not add the money. I called the phone number on the machine to report it and I never heard back from them. I called several times and even left messages. No response. I then tried the email address the recording says and the email address doesn't exist. I informed my management office but they said I had to deal directly with the Hi Rise Company.
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April 2023 by Patrick
they recently installed machines in my building and they are horrible. they constantly eat my money, and its impossible to get in touch with them for a refund. unethical business ????????????
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March 2023 by Adam Exline
Will the washer work today??No one knows!!The dryer???No one knows!!
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March 2023 by Daniel Vaughan
truly not a positive thing to say about this company. THEY OVERCHARGE YOU ON PURPOSE AND MAKE IT IMPOSSIBLE TO GET INTO CONTACT WITH THEM TO GET IT BACKTHEY ARE SCAMERS
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March 2023 by wrld
this company owes my partner and i over 200 dollars in overcharges and doesnt answer the phone or respond to any messagesAn absolute SCAM of a company
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March 2023 by Oscar Menjivar
The drivers drive reckless one of the drivers ran the red light and almost hit me his license plate is 98384-MB beware of their drivers
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March 2022 by fentacha artwell
I’ve been waiting on a new laundry card for over a month and every time I try to get in contact with them the response from the lady was wait a little longer mail has been slow …. 1month later I guess the mail man is walking on foot bare foot too. I recently made a call for my laundry card the gentleman on the phone said we’re shipping out another one …. So I guess I’ll wait another month or so.
