-
August 2023 by Jace Orio
Extra Butter always has the fire sneaker releases!! EB has great customer service and items ship very quickly which is always a plus. I will continue to buy my sneakers and gear from Extra Butter!
-
November 2022 by William M.
This place is horrendous. I put an order in for two different colors of Salehe Crocs. They filled the order and charged me. Three weeks later they tell me that they can't locate my shoes. BAD BUSINESS in my book. Don't sell items that you don't have in stock. These were gifts. I could have purchased them elsewhere now they're sold out. SMFH Steer clear of this place. I understand that things happen but it's nearly impossible to lose both pairs in two different colors.
-
October 2022 by NITIN VIRUS
It’s a shame I have to even give one star. I would give negative star if I could. Daniel is the rudest person I have ever encountered in retail. If you don’t know how to provide customer service and answer questions about items then you should get a job out of retail. I asked a question about whether a sneaker would be in stock and his response was “I answered you and if you ask me again I won’t sell you anything.” That is rude af. Both me and my friend were going to purchase sneakers and we walked out bc I will not hand over my money so someone so disrespectful. I will never purchase from extra butter again on gp.
-
October 2022 by Nitin S.
It's a shame I have to even give one star. I would give negative star if I could. Daniel is the rudest person I have ever encountered in retail. If you don't know how to provide customer service and answer questions about items then you should get a job out of retail. I asked a question about whether a sneaker would be in stock and his response was "I answered you and if you ask me again I won't sell you anything." That is rude af. Both me and my friend were going to purchase sneakers and we walked out bc I will not hand over my money so someone so disrespectful. I will never purchase from extra butter again on gp.
-
October 2022 by Skye De La Rosa
I love this shop! Unique and well curated selection of sneakers and clothing. I can never leave this place empty handed. Bonus: small but excellent offering of candy - I’m obsessed with the sour gummy coke bottles!
-
October 2022 by P S
Great store, love the designs and solid service
-
September 2022 by HIRAM DELGADO
Waited for 1 hour to visit the store. I live in the neighborhood, I like sneakers and have always wanted to visit. Was told to wait in the same line as the drop line. Finally made it to the floor and was told that I couldn’t shop because there was no staff to help even though I saw about 5 employees not doing much. After wasting all my time, the response from the lady at the register, “you live and you learn.” ?? Horrible customer service. Just because you sell a hot product that people line up for doesn’t mean that you should treat customers with such lame service. You pay a lot of dough for exclusives kicks and they’re like “Ok. Now get out.” Much better shops in other places. Don’t go here.
-
July 2022 by Vladimir Salomon
If you want to get some of the coolest sneakers then this is the place. Great candy and a sweet speakeasy.
-
July 2022 by skidro718 skidro718
Great customer service. Keep it real with you. Comfortable environment.
-
February 2022 by Andres Miranda
The store has limiting selection ..if you buy something on line the won't exchange it in store no matter what ..womp womp
-
January 2022 by JiHae L.
When you walk-in no greeting or anything. Really strange bc this isn't like a department store where it's huge. The store isn't too big that your voice can't reach the entrance/ exit. I just browsed around and no one came to assist and ask if we needed anything. There are more clothing and accessories for men versus women. I guess items can be for any gender, but clothing wise it would be hard as men fit in it differently. They also show movies certain days or nights. You may have to follow their website or Instagram to get more information. There's also a speakeasy hidden inside the store. All in all this store isn't for me as I didn't feel welcomed nor can I afford the price tag.
-
January 2022 by Mel B.
I've lived in Long Island City since 2014 and just recently moved away. When Extra Butter arrived a few years ago, I def rolled my eyes at the name, the pretension and the price tags. I had some time to kill before a lunch today, so decided to stop in to try on some sneakers. Why not. Should've listened to my instincts and stayed away from this place. Firstly, I felt a little bit judged, but whatever that's NYC sometimes. My main complaint is the employee who provided me with my shoes. Across all their Air Force 1s, they didn't have a single one in a certain size so I tried on a larger one and was slowly walking around the store for approx 5 minutes seeing the fit. At one point, the employee asked me to be careful about creasing the shoes. I immediately apologized and stopped doing that thing where you put your full weight on the toes and lean forward. (I was trying to figure out if the width was too much.) I continued to meander and text, still getting a feel for the shoe. Less than three min later, the same employee says, "Let me know when you're done with the shoes. Just be careful about the creasing in case I have to sell the shoe to someone else." Now and only at this point was I like, "Yeah..... you told me that a minute ago." He replied, "Yeah but you seemed to brush it off." "What?? I was so apologetic and said I didn't realize and stopped flexing the shoes." "But you're still walking around." "Because I'm trying the shoes on. What?? I'm so confused." And he KEPT the back and forth up with me. I've never had this happen in a shoe store before? I felt so hassled and like a customer who was in their way. "Ughhh can you just give us our shoes back" vibes. He thought he was putting a customer service band aid on this whole situation by telling me multiple times / calling out as I walked out, "Have a nice day!", but that didn't help? I still had such a terrible experience. Will never go back. Don't recommend. These places are the reason we're all more comfortable buying online.
-
December 2021 by Jose Cedeno
But really what I expected... Drove over an hour with traffic to find what I wanted wasn't in store... I tried calling to avoid a trip but no one picked in either location nor did they speak when someone actually picked up in the LIC location. Please take into consideration picking up the phone or if you don't have a direct number please have a means to communicate with the customer. Also when I tried emailing the store it took about a week to get a reply back..
-
December 2021 by Julio Perez
Love this store. Great staff and sneaker selection
-
August 2021 by Leona Neufville
I won a recent raffle and the experience in store was great. It’s a very beautiful store!
