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September 2024 by Andre Howard
I gave one star because zero is not an option. Went in today and sat with Aniva. She is the person in charge of setting up business accounts. She is clueless and unprofessional. She took pictures of my documents with her personal cell phone and text the images to her manager for verification. This seemed so fraudulent. Also, she didn’t have a clue on how to examine the business documents and how to verify information at the NYS Department of State website. This location is an embarrassment.
Please find competent staff.
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December 2023 by Rakib Rahat
Naima Sultana who is an Asst. Branch Manager at CITIZENS Bank ( Long Island city) is a model of exceptional service and professionalism. Her expertise and dedication to customer satisfaction make every visit a pleasure. Highly recommended for her outstanding support and guidance.
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December 2023 by riko suave
Getting better
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December 2023 by Tkk Techy
Really not the bank u want to have...
Opened acc. To get bonus $400 advertized online. They never sent me a debit card ( 30 days passed..) only when I called to bank , they managed to send me a debit card...( another 1 -2 weeks..) Now..- trying to activated this debit card - auto machine requires me to put PIN ( which I never had before for or this card as its 1st time I've got this card physically with me). Now its getting more weird - I looked at online banking and discovered they have already charged me 9.99$service fee - for what ?!- its said no fees , if balance limit is that amount that I had on this account 1st day of opening this account. Wow! It seems like a scamming customers bank - really really weird. Highly Non reccommended bank!!! Be aware.
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December 2023 by Casa BX
At 2:30 the lady wants to take a lunch break, she asked to come back at Monday, is it fair ?
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September 2023 by Gustavo J.
Thanks to all at this branch for outstanding customer service and genuine care for people. Special thanks to the branch manager miss Naima Sultana for going above and beyond to handle my banking needs!Hope to do much more business with Citizens bank and this branch now and into the future.I highly recommended the bank and speciallly this branch for their efficiency and effectiveness caring for my banking needs and know they will do the same for others!Thanks a milllons !!
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September 2023 by Hernando Rincon
The customer service is amazing, everybody is very professional specially Naima Sultana. I am so happy with the Bank that I referred a friend to Naima.
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September 2023 by Jamal Raheem
Amazing customer service by Muriel and Naima Sultana. Please visit them for your banking needs.
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September 2023 by Joby Jose
Response at citizen bank by Naima was very nice and friendly
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September 2023 by Angela Fakiolas
Great customer service and no long waits.
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June 2023 by Yili Yang
avoid Muriel Mitchell! She tricked me to open an overdraft credit saying there is no fees and I end up getting charged.
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May 2023 by Business Consulting TKNYC
Really not the bank u want to have...Opened acc. To get bonus $400 advertized online. They never sent me a debit card ( 30 days passed..) only when I called to bank , they managed to send me a debit card...( another 1 -2 weeks..) Now..- trying to activated this debit card - auto machine requires me to put PIN ( which I never had before for or this card as its 1st time I've got this card physically with me). Now its getting more weird - I looked at online banking and discovered they have already charged me 9.99$service fee - for what ?!- its said no fees , if balance limit is that amount that I had on this account 1st day of opening this account. Wow! It seems like a scamming customers bank - really really weird. Highly Non reccommended bank!!! Be aware.
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May 2023 by consulting rm
Really not the bank u want to have...Opened acc. To get bonus $400 advertized online. They never sent me a debit card ( 30 days passed..) only when I called to bank , they managed to send me a debit card...( another 1 -2 weeks..) Now..- trying to activated this debit card - auto machine requires me to put PIN ( which I never had before for or this card as its 1st time I've got this card physically with me). Now its getting more weird - I looked at online banking and discovered they have already charged me 9.99$service fee - for what ?!- its said no fees , if balance limit is that amount that I had on this account 1st day of opening this account. Wow! It seems like a scamming customers bank - really really weird. Highly Non reccommended bank!!! Be aware.
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December 2022 by Sonia Brucker
Great customer service by Fiona Chan! She really went above and beyond for me with my cross border accounts having some complicated issues.
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December 2022 by Fabian Merchan
Great customer service by Fiona and Jessica.
