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January 2024 by Sarah K
I have had a ZERO interest savings account with chase for YEARS due to religious reasons. My parents went into this branch to ask for a zero interest account as well. One of the bankers told them that zero interest wasn’t possible. She admitted to turning away multiple customers because she thinks zero interest savings account does not exist. She could’ve simply asked her manager for help or done some more digging but didn’t. I decided to take my parents to another branch the next day and was able to get a ZERO interest savings account in under 10 minutes. Nothing annoys me more than a person who pretends like they know it all and refuse to take an extra simple step to help people. I hope chase realizes that this one employee has lost them business multiple times. As an FYI, it’s a simple zero interest exception form the banker needs to full out—that’s it.
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June 2023 by Rafael Yepez
Every time I go I receive excellent service
Even though I don't speak English
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January 2023 by Somattie Gobin
Freezing cold in the ATM service area the door been broken for about 2 weeks now and security have to keep the bank secure until next morning there without any heating is the ATM area. I believe they can do better it’s unfair to have someone in the cold all night until next business day.
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December 2022 by Ajmal Khan
Customer service very poor, un professional, when you inquire some thing, they replied to go to some other bank or change your bank
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December 2022 by Gilbert Hawkins
Until you build a relationship with someone you come to the bank one day and she’s not there anymore. They just need to start all over again
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September 2021 by Ray Ali
Bank has very poor customer service. Tellers are very rude. I went in looking for a personal Banker no one is on site what a shame and inconvenience fir a neighborhood bank in Queens Village. Two tellers no personal banker
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June 2021 by Nafiza Armoogan
I leave my comfort zone to get to the bank as soon as it open to get an account for my 17 year old, then to find out they are opening account only by appointment when there is no one waiting online to open account ?I am very disappointed I came to TD Bank and feel so appreciated by the staff
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June 2021 by Danny Ramirez
Horrible service they work extremely slow and overall just bad experience here and If you need help in Spanish they can't get anyone to help
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March 2021 by Rich Ramdeo
Bunch of thieves with horrible customer service. Opened an account with the cashback bonus promotion; however, the manager forgot to complete the paperwork with corporate. Then when asked why it didn't reflect in my account and they can't adjust it now, they told me they can't give me the bonus because that manager left and they're no longer liable. Only until showing proof in my records did they agree to talk to corporate about it. However, during that 1.5 month interim for it to get solved, I couldn't touch the money or else they couldn't help me because I would no longer be a customer. Then when I was finally issued the bonus, they messed up on the 1099 forms they issued for me to pay taxes on the interest. It's because of this branch that I try to avoid all Chase banks at all costs. Hopefully this branch is dissolved or everyone there is replaced.
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July 2020 by Rabena Basdeo
This bank absolutely is one of the worst I’ve ever walked into, the wait was so long and the teller I believe the name was indira was very unprofessional and rude. I will be making a formal complaint to Corporate.
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June 2020 by Javel56 ..
Place should be shut down, very disrespectful to the customers. Very slow lines and unorganized management. Feel like closing my account honestly. Would never come back to this location again‼
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March 2020 by Quan Johnson
This place is horrible, you’ll have a better experience putting your money in a piggy bank. Don’t go to this branch. Do not deal with Abby. This place is ghetto.
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September 2019 by Sunny Singh
Staff to slow
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July 2019 by John E Jaramillo
I am just returning from my visit today around 12:00pm when I witnessed two female clerks talking ill of a disabled older client. Upon me being called forward, i hear that this client did not have proper identification for his business and was asked to attain another form of id and stepped aside. It was apparent that he had some form of spinal/walking disability and walked slowly in a shuffle to move over to the customer seating area. It was here when the two female tellers (whom i did not get their name, but what i will take a guess of having guyanese/indian/west indian decent) began talking ill of this particular client, one of which in brown hair in a blue and white printed blouse (whom i was speaking to) and the other in black hair, glasses, and dark colored blouse -- made condescending comments and looked to me as if I were to join in agreeance of this distasteful and unprofessional exchange. Not only was the client still in the building, seated on the customer couches looking for his records, but there was blatant disregard of their volume, tone, and a very conspicuous passing off of hand sanitizer to each other before the client had even made his way through myself and the tellers. I am confident that it was not only me that may have heard or seen this, as there were about ten other people on line behind me. While i understand that this is not the values of Chase as a whole, I walked away from this particular location feeling disgusted by the absolute lack of professional tact of these two clerks.
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June 2019 by M
Waiting too long
