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August 2024 by William Sprague
The persons running the operation there are some real BOZOS - "" EVERYTHING is OVERPRICED - and the service sucks - Dishonorable Dirt bags -
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July 2024 by Ashley Dandeneau
The employees who assisted me were knowledgeable, patient and courteous!
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May 2024 by Samantha Wesson
We had a great experience with purchasing a new phone. Anthony Fusco was amazing to work with. He had a lot of patience, knowledge in helping us decide a phone that would work well and was extremely pleasant. My husbands phone broke and we came in less than a half an hour before closing and he was more than happy to help. I cannot express our appreciation for the top notch service provided! I have been a Verizon customer for several decades and this will be my “go to” store from now on! Thank you!
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March 2024 by naisha ward
I wanted to take my time to give recognition and appreciation to Basel he has helped me two times and both times he has giving me exceptional customer service and was dedicated to helping me his patience and care for his customers is why I would highly recommend this place I mean every one there is great I just had no time spend with any of the other workers. I believe he deserves a raise something as a former manager and someone who been in retail for 14 years it is rare to find people who love what they do and treat your concerns with care and solve issues that you may think are impossible I appreciate his hard work and dedication exceptional customer service’s!!!!!!!!!!!!!! Thank you again we need more people like this in the world.
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February 2024 by michael lucchese
After our not so stellar interaction with the Verizon wireless store at south road, we were a little hesitant about dealing with another store vs just ordering stuff online. However, we were delighted by the professionalism and interaction with Tony at this store. He made purchasing and upgrading easy and was non-pushy about making a sale. We will come back again.
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February 2024 by Peri Hackett
Overall it was a great experience! I got a new iPhone and Apple Watch (plus all these awesome accessories). Brian was very helpful and knowledgeable. I wasn’t even aware of the great deals available. The best part was that I didn’t feel pressured into purchasing things I didn’t need or want. I think I’ll be a lifelong customer.
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February 2024 by Jeff D
Verizon are crooks , they will rob you I promise you this.
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February 2024 by Schafpac
Verizon are crooks , they will rob you I promise you this.
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October 2023 by christine birnbaum
Not thrilled with my experience last night.My phone broke, completely done. I did order a new phone, but needed something in the meantime while waiting for it in the mail. I raced to the store, a good 30 min away, at 7:30 pm (30 min before closing) and brought them an older Verizon phone in working condition. I was greeted by about 4 employees just hanging around, sitting on a couch. Again, it was close to closing time, so whatever. I told them that I wanted to get a new SIM card in order to transfer information from my broken phone and put it into the working phone I had with me. Generally when switching information between phones, even if I've needed an entirely new SIM, this process has historically been smooth and takes literally 5 minutes. However, it was not smooth.I was first asked "Where did you get this phone?" although I'm not entirely sure why that matters. Then I was told that it needs to be a Verizon phone. No problem, check. Then when I gave them my phone number, it turned into, " we cannot do any switching without the account holder physically standing here." I told them I'm not sure if I'm on the account as the holder or if it's my father , as we are on a family plan. I offered to get my father on the phone, to get the pin code needed, etc. However, the employees all just looked at me and said "sorry can't do anything."The inability to even OFFER a work around or solution is honestly what annoyed me the most. I had to sit there coming up with solutions, all of which got shut down ( although I am fairly certain there were ways for them to figure out who I was, as my phone number is clearly attached to the account)Again, I'm not sure if policies changed or if this just falls on those particular employees, but I will say they were totally unhelpful toward finding a solution.Needless to say, I will not be coming back.
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September 2023 by victoria arrick
Rudy Valentin was awesome with many problems I had with getting new phone and service
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September 2023 by Hawley Wellman
Very Professional.
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August 2023 by Carolyn F.
Polite and professional. Expect to wait. I moved both of my phones to Verizon from AT&T. TIP: This is NOT a corporate Verizon shop.
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July 2023 by Onesha Cora
Went in to add an e-sim on my replacement device after losing it abroad. Tony assisted me and upon pulling up my account he found an additional device IMEI that I do not have nor ever purchased. I begin to explain to him that I am only financing two devices and am operating two lines on one physical device; tony proceeds to tell me that I have 3 iPhone 14’s that I’m financing, I don’t know what I’m talking about nor understand what he’s explaining to me as if I am not the account owner or illiterate. Extremely impersonal experience instead of pulling receipts and understanding my account details further he gets frustrated and aggressive; after finally digging further he finds there’s no 3rd device and has never been and instead of apologizing for his misunderstanding and he just changes his tone and demeanor as he stands corrected. Perhaps some of that commission can go towards therapy; very short fused sales dude. do better tony. Overall great branch helpful and knowledgeable team
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June 2023 by David Franklyn Singh
Kyle McGarry was very helpful and thorough and helped with everything transferring me from horrible AT&T and help save me money. You have a terrific excellent employee I hope you promote him.
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June 2023 by James Arwen
Goodness, where do I start? I stopped by because I was having issues establishing service for a cellular iWatch. I knew that the visit was going south when after explaining the issue for about 15 seconds, I noticed a blank stare from the "rep" that descended on me. He obviously knew nothing about cellular iWatches. He then proceeded to insist that the watch didn't actually work the way it does. After a bit of back and forth, his only response was that the watch must be "broken". We'll get back to that later.The only recourse offered was to return the watch, which COULDN"T BE DONE at this location, because they aren't actually an official Verizon store, but just a retailer with dispensation from Verizon to masquerade as an official store.At that point I'd lost enough brain cells, so I walked out. The next day, another Verizon location was, after about 3 minutes of debugging, realize that the issue was how Verizon had originally coded the NumberShare feature on the account that allows the cell number of the watch to ring on the iPhone. Certainly sounds like "broken" hardware, right? :-)So, several suggestions. 1) Please provide some basic training to your employees, beyond how much commission they'll get for selling services. 2) The fact that you are not Verizon, but an "Authorized Verizon Retailer" should be prominently displayed so that unsuspecting customers don't assume that you can provide a full spectrum of service.
