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August 2024 by Susan Bergman
Franklin Vargas was very helpful in relating to me what is covered under my policies that just renewed. He offered that I should look into taking the Safe Driver feature which could save me a great deal on my premiums as well as a NYS Safe driver course for an additional premium discount that I can take online rather than having to sit in a room for 6 whole hours. He was able to answer the questions that I had and also tell me a little about Life Insurance as an option should I want to borrow against a policy to help with purchasing a new car - which I have to research further but still being told it is a possibility. I appreciate his level of service he provided.
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August 2024 by Tyquan Owens
Excellent customer service, Astrid is great & she got me the best deal.
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June 2024 by Heather Coley
I was very happy with the service I received from Nikki at State Farm today. Everyone at Scott Marxer Office seemed to do their best to help me with my situation, and I was very happy for all the informative information they provided.
Thanks again.
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June 2024 by Kim C
Very dedicated helpful team. Always available to assist.
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May 2024 by Jeanne Gauthier
Nikki answered my call with a request and it was done before we got off of the phone. Astrid, the woman I got to work with during car insurance shopping, quoted me at nearly 37 to 50 percent less than all of the numerous quotes I previously was assigned to for exact same coverage. Plus incentives. Easy, quick experience with pleasant staff. It's been a surprisingly nice resource, and right in town.
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May 2024 by Genesis M.
Aaron was great help today! I appreciated him explaining my problems and solutions in full detail. He was very polite from the beginning to the end thank you for your share of wisdom as well.
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April 2024 by Melissa Nichols
I highly recommend this office excellent service Scott and Junior are the best ever!!! Thank you!!! :)))
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April 2024 by Carlene Kara
Job well done by Nikki. She always makes sure my family is covered.
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April 2024 by Amanda Hutchins
Best of the Best! Aaron is fantastic! Couldn't be more happier with the service he and his team provides!
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April 2024 by Matthew Milewski
Thank you so much, Nikki , Scott, Junior , Latif, These representatives are always ready to take any questions I have . Thankyou again
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April 2024 by Julio Padilla
Had a heart attack came out the hospital and this company straight up abandoned me and will not take my business wow . All I have to say .
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March 2024 by Steven Diaz
I've been with Scott for quite a few years, and I've gotta say, the professionalism has been a bit hit or miss. One of my biggest gripes is that promised callbacks were rarely ever received. Today, I spoke with an agent I believe is named Lateef. The call started off friendly, but he was very dismissive and became argumentative.
Lateef seemed to have all the answers before I could finish a sentence, insisting I continue to pay for a policy on a car that wasn't mine anymore—the car now belongs to my wife who already has taken out her own policy on this vehicle. After a back-and-forth, (consisting mostly of him speaking over me) he aggressively insisted he would check with billing and get back to me. Later in the day, that charge magically disappeared from my upcoming bill. I never received a follow up call from Lateef.
After dealing with this last interaction, I'm waving goodbye to Scott and his team and working with a new State Farm insurance agent.
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January 2024 by Benjamin Debold
Nikki and Suzanne where excellent. Answered and provided me with everything I needed. Went way out of there way to help me with everything that I wanted. Went beyond I feel what is required of them to help me. Would recommend them to anyone. Love there manners and how they treated me
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January 2024 by FattyBaby Fresh
Had a great experience with Nikki from Scott Marxer State Farm ?????
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December 2023 by David T
Scott and all his staff are very good in their field and customer service, especially Nikki Baker with her interpersonal skill and attention to details for customers. Thank you everyone!
