The Home Depot in Poughkeepsie offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies for all home improvement and gardening needs. It is a favorite store for many, with an extensive display of items for any DIY job, and it is frequently visited by those working on projects. Customers appreciate that they can find what they are looking for and that the online system shows the exact aisle and bay for items, making shopping easy. The staff receive mixed reviews. Some employees are noted as extremely pleasant, professional, and willing to guide customers, offering helpful suggestions and going above and beyond with excellent customer service skills. However, it can be difficult to find someone on the floor to help, as some employees are not willing to assist. The cashiers and customer service people behind the desks are consistently praised for having a great attitude and remaining friendly, providing amazing service even when customers are frustrated. The overall experience is often pleasant and inspiring for DIY projects, leading customers to want to visit again.
steven (DMV) from flooring was a delight he helped us so much and made it such a fun shopping experience
March 2025
Store is always clean and brightly lit, and things are easy to find. The employees of this location are the nicest and most helpful of any Home Depot I’ve been to, volunteering assistance without prompting. I sometimes feel silly going in with really basic questions but they never bat an eye which I appreciate.
March 2025
Staff is always very helpful and pleasant. It's a pleasure to shop there
