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November 2023 by Jennifer Fitzpatrick
My husband and I came here to look at cars and had specific wants and needs in mind. Stacey was incredibly helpful during our search and directing us right to what we were looking for! She was honest and so knowledgeable about the inventory and gave us many options and helped us narrow it down to the vehicle we wanted. I highly recommend seeing Stacey when you arrive!
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November 2023 by Nicole Cabrera
I just bought a new vehicle this past weekend and have nothing but nice things to say about my sales rep Joe Ossipio and Frank from finance. They hustled to make everything run smoothly. I would highly recommend Dutchess Dodge for a painless experience.
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November 2023 by doris zerafa
John k in sales was awesome. He is a very personable individual. He listened to me, and got me into my new Jeep Compass.No pressure just knowledge .
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October 2023 by Roger Soliday
After calling multiple dealerships I could not find anyone that could help me. Finally, a guy named Dylan in Sales was able to help me. Even though I wasn't buying anything from their dealership, he still gave me his time, answered all of my questions, and was very knowledgeable. He told me exactly what to look for on the Jeep I was looking at. He even ran the VIN # and confirmed the Jeep did have a rare 1 of 1000 Tomb Raider edition package. He was friendly, knowledgeable, and probably the best person in business I've talked to in a long time. It's hard to find those qualities in today's world. Thank you Dylan and Dutchess. I'd definitely consider traveling there to buy a vehicle in the future.
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October 2023 by Caitlin Diaz
Absolutely recommend 10/10. Would be coming back shortly for our next car. Stacey was extremely professional, patient and knowledgeable! Car shopping with 2 young kids is extremely stressful and yet she immediately expressed kids are always welcome and how kid friendly it can be. My children were welcomed open arms no questions ask. She played games with them to keep them occupied provided snacks and drinks. Seriously Impressed. I’m actually looking forward for shopping for our next car with Stacey.
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October 2023 by Jessica Scalamandre
I had one of the best experiences with dutchess dodge when buying my car! My first time stopping in Stacey helped my husband and I. We had our 1 year old son with us and she was so kind and friendly! She had my son smiling and giggling! She showed us a few different cars and was extremely knowledgeable on all of them! Ultimately we had to return a day she wasn’t in and I was assisted by Haddy. He was extremely helpful and seemed to know everything there was to know about the specific vehicle we were looking to buy! He was friendly, professional and extremely easy to work with! When it came to financing Franc was unbelievably helpful! There were a few hiccups with errors on my credit report and he discussed them with me so I could get them corrected. This caused some issues with the lenders. He worked with me and jumped through many hoops to make sure it was all handled appropriately and I got the best rate possible!Overall I had the best experience with everyone there and highly recommend everyone looking to purchase a car to make your lives easier and simply go to dutchess dodge!
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September 2023 by Michael McMahon
I couldn’t be happier with the experience at Dutchess CJDR. Joe is a rockstar. He found me the truck that fit what I was looking for. He presented fair and honest numbers which made the whole experience a breeze. This was by far the best experience I’ve had buying a new vehicle.
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July 2023 by Alex Rolls
A few months ago I bought a jeep for my wife from Haddy at Dutchess Dodge. Today I went back and got my self a new truck because he made it so easy and convenient. Hands down the best customer service and professionalism I’ve ever dealt with when purchasing a new vehicle. I don’t think I’ll ever buy a car from anyone else. For both purchases, Haddy went above and beyond to make the process as smooth as possible. This guy is top notch. 100% recommend buying a vehicle from Haddy at Dutchess cars.
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July 2023 by Keep Smiling
In the past few weeks I have been to just about every car dealership west of the Hudson looking to trade in my 2021 vehicle for something more useful and affordable. Just when I was about to give up and settle for something I wasn't really happy with, I gave Dutchess Chrysler Jeep Dodge a call. I spoke to Stacey Manderville who immediately began to search for vehicles they had in stock that might fit my needs and budget. This took me by surprise because every other dealer immediately told me to make an appointment. Our call was dropped and just for ha ha's I took a ride to the dealership. It was very busy and I was almost positive that I would have to wait to speak to someone; I did not! I quickly was introduced to Stacey Manderville in person and not only was she very approachable, welcoming and friendly, she was knowledgeable, professional, and funny! The excellent service she provided me was beyond anything I had ever experienced when purchasing a car. I can't tell you enough how thankful I am that I decided to try "one more place" before I decided on "that other car". If I had started my search at Dutchess Chrysler Jeep Dodge, I would have saved myself a lot of time and energy since I can say with absolute certainty that I would have found what I was looking for there (which is exactly what happened)! Not once did I question if I was making the right decision or did I feel as if I needed to "think about it" as I had been doing with other dealerships. In less than 24 hours, I drove away in a beautiful, clean, and affordable vehicle that I absolutely love! I truly could not have asked for a better car buying experience. In addition, I'd like to thank Frank Lombardo, the Finance Manager, for his diligence in negotiating such an amazing deal with the bank. Lastly, I'd like to mention that they have snacks :)Dutchess Chrysler Jeep Dodge has earned my trust and loyalty as a consumer and if you are looking for a new or used vehicle, I highly recommend that you go there first! I also highly recommend that you do yourself a favor and ask for Stacey Manderville! You will not be disappointed with her Top-Notch service and expertise!
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July 2023 by Todd Carpenter
Always a great experience at Dutchess Jeep. Haddy J and the rest of the sales team put me into a great lease a few years ago after having some trouble with a non-Jeep/Chrysler car. So when it came time to upgrade this year, I didn't hesitate to return to Dutchess Jeep and ask for Haddy. Once again, the whole team was great. Haddy put me into an awesome Wrangler with no games or bait and switch. It was a straightforward, honest, friendly and no-pressure experience. And when it's time to upgrade again, Dutchess Jeep will be my first and likely only stop!
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July 2023 by Jeanine Campbell
My husband’s 2023 Jeep Grand Cherokee was recalled.It was “fixed” as we waited two weeks and had to rent our own car, as no loaners were available.We were contacted to pick up the car because it was ready/repairs complete.20 minutes into our drive the very parts that were recalled and replaced/fixed came out from under the car and banged around a bit as well. The parts flew out from under the car, causing cars to serve and almost causing us to also get into an accident! They may have hit the car behind us but we are not sure as they didn’t stop.. we assume not for now.We were not offered a tow initially and instead had to ask jeep dealership to assist with a tow and they provided a number that said they could not tow us for a few days?!Finally, after an hour we were told we would get towed and several hours later the tow arrived!The dealership had a loaner but it can’t be driven out of state so my husband cannot use it for work? Instead we will have to pay for an uber to the airport bc it’s in Newark! So not useful at all! There were no apologies for our terrible experience. Just no care at all that they put our family in such a dangerous situation!Not a good experience so far
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July 2023 by Barbara Ashworth
My salesperson, Vinnie Greco, was very helpful in helping me find the right vehicle. He explained the features of the vehicle and worked hard to get me the best vehicle at a great price. The Business Manager, Frank Lombardo, was also very helpful, thorough and easy to work with. The team at Dutchess Dodge works well together and made car buying a very pleasant experience.
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July 2023 by Jamiroquai B.
The Owner reached out as seen on my post. He was very friendly and cordial. I explained a brief synopsis and encouraged him to see the reviews for the full story. The Owner returned with telling me that Stacy as well as both stores were spoken to about their professionalism and that he agreed it was unacceptable. He went on to explain why his two stores can't compete or sell from the other stores lots, how my statements about finance were incorrect as well explaining to me about the market and ended by asking me what I wanted. At that point, I wanted the discussion to be over. I appreciated the explanation but I would have to assume the owner did not read a single review as if he did - he would understand all the explanations that I was given by him to correct my thinking and help me understand things better are all the things his staff mislead me about. The staff told me they could sell from other lots, the staff told me about negotiating deals, the staff told me about financing incorrectly, so while I was being advised on my incorrect statements - it was really the place to acknowledge that his staff made errors and offer something to me. I also found it amusing that he thought I came to his dealership because of how nicely priced his vehicles were. If he took the time to read my reviews, I went to Dutchess because they had the make and model with the features I wanted that I haven't been able to find locally. Again, nice guy - but I don't see anything coming from this conversation. I would take your business elsewhere.
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June 2023 by smurphy5584
John Demilo is the man if you ever walk in this place please look for him. He’s the best there is believe me and he works fast I highly recommend him. And don’t forget Frank he’s the finance person both as a team there in tremendous professional and kind.
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May 2023 by B R.
Purchased a used car several months ago. The transaction went smoothly no complaints. However within A few months we had to have service done on the car for a major metrical component. The service advisor was friendly and efficient but we were told a major repair was not covered under warranty. It was covered under warranty, and i feel like they were just making a money grab. The day we dropped off the car the service advisor was on vacation and the Service advisor who took over could not find the paperwork on what repairs had to be made to my car or the information on the manufacturer covering the repairs. He seemed quite put out that we would not leave before we had confirmation that the repairs that we agreed to were going to be made. He was quite huffy and kept sighing. Not very welcoming. At the end of the day by 4 PM I had not received a call that my car was ready although I had been guaranteed a one day turnaround. I called and was left on hold for nearly 10 minutes and then the phone was disconnected. After calling back it was ascertained that the car had never even been pulled into the garage abdcthat they could probably get to it the next day. Again the person I spoke with only focused on the main repair and not the three other issues that the manufacturer had agreed to cover and pay for. Again I went through the whole spiel about what had to be done and what was covered. I was left on hold another 10 minutes while they tried to figure it out again. The work did get done and it was ready the next day, but when I went to pick up the car I was simply directed to the cashier , nobody reviewed what had been done with my car or if there were any other issues that I should be aware of etc.Overall not a great experience for service and I really cannot recommend them.
