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February 2024 by Elena Yee
Just met with George to close my savings account and he was awesome! So helpful, warm and friendly. The process was efficient and easy. I’ll also add that my experience with the tellers have always been excellent - warm, friendly and efficient.
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February 2024 by Miguel Quiroz
Good service
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December 2023 by Cheikh Ndiaye
A very convenient way to take out/put in money without having to leave your car??
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November 2023 by Chey C
Both Scott and Tom helped me throughout the entire process of starting new accounts and setting up mobile online banking! They both went above and beyond were extremely efficient and hospitable!! They were ready to get me in and out as quickly as possible and making sure to take their time and paying attention to detail when necessary! They answered all my questions, fixed all my problems, and made me feel very welcome. This is my first time with Bank of America but seeing the staff treating regulars like family knowing us by name and always being considerate. This bank in poughkeepsie is more than worth the time and energy to become a patron here!!!
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November 2023 by Nouman Razzaq
I had the pleasure of working with a Bank Relationship Manager Tom, and the experience was nothing short of exceptional. From the outset, this individual exhibited a high level of professionalism and knowledge about the bank's services and products.
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October 2023 by Cheyenne C.
Both Scott and Tom helped me throughout the entire process of starting new accounts and setting up mobile online banking! They both went above and beyond were extremely efficient and hospitable!! They were ready to get me in and out as quickly as possible and making sure to take their time and paying attention to detail when necessary! They answered all my questions, fixed all my problems, and made me feel very welcome. This is my first time with Bank of America but seeing the staff treating regulars like family knowing us by name and always being considerate. This bank in poughkeepsie is more than worth the time and energy to become a patron here!!!
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May 2023 by Jason Fearon
Tom Votano is truly one of a kind. He has helped us in a lot of ways where I went to 3 different locations and they couldn’t help us with our problem. The time and dedication he shows to his clients are exceptional and I really recommend meeting with him when you go to this location. Thank you for everything Tom!
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May 2023 by Ed Sanders
We have been banking at this branch location for many years and have always found the staff to be well trained and customer service focused. The branch has recently been remodeled in a way that permits business account customers a fast lane for processing commercial transactions. Although upon entering the lobby, every customer is welcomed with a sincere request of—"How may I help you today?" by the branch greeter. An ATM in the bank's entry area allows for immediate service during and after normal banking hours—for those quick check deposits or in getting immediate cash.In a age of just ATM's, neighborhood banking with the human touch is very much appreciated, which makes it easy to be loyal to Bank of America.
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August 2022 by Mark F
Girl with a strange name was very helpful
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February 2022 by Galina Nikulina
Nice bank, friendly staff.
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February 2022 by ALicia Thompson
Mike Lyons really spent time to make sure I was prepared for the Homebuying process. Even when he could not step in and assist (due to personal circumstances) he made sure to refer me to someone who could keep the ball rolling and who was very knowledgeable about the process. Both Bank of America representatives educated me, responded quickly not only to my inquiries but to my agent and attorney, and they both made sure I was on the path for closing. These representatives left me with a good taste as to how Bank of American helps their clients.I recommend this bank for new homeowners!!
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February 2022 by John Russell
HORRIBLE. Just terrible. Nobody ever answers the phone, and this branch is often inexplicably closed, even when their website (and Google Maps) says they're open.
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August 2021 by Lucas Veintimilla
I enjoy each of my visits to this bank. Their customer service is outstanding, and my transactions are always quick and expedited. I would recommend this bank to everyone!
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February 2021 by franco family fishing
Very efficient and good service I can't complain
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December 2020 by Denise Naccarato
Worst service ever. I was made to drive from New Paltz to Poughkeepsie because lobby services are limited due to Covid. Understand that. When I arrived for a simple notary signature that would have taken 5 minutes or less they refused to help me until 1200. That would be a 50 minute wait. When I protested i was told I had to wait for after she took a customer who had an appointment. They weren’t here yet and in the time it took them to argue with me about doing it they could have finished it. Ive been waiting 10 minutes for this appointment she had to do first to show. They still aren’t here and i could have been helped and on my way already. They want patience due to Covid but give none. POOR SERVICE FOR SURE.
