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November 2024 by D
Barnett was really nice .
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November 2024 by Alexandria McCarthy
Barnett — very personable, patient and pleasant to work with! He gave us great recommendations based on our needs for furniture and made us excited to come back to make the purchase.
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November 2024 by Dorothy
Ashley Store and Outlet in Poughkeepsie is amazing. We were met with right away with Barnett, our sales guy, and he was amazing from the beginning. He was so understanding and completely helpful every step of the way. He gave us time to think and process our thoughts and concerns about our choices and was extremely helpful in narrowing down our choices when it came to practicality. Barnett is such a down to earth, empathetic and such a relatable guy that he made our experience navigating our needs seem less. Great store, great staff. They literally work with you to get what you want on top of the great quality furnitures they have!
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November 2024 by Mary Doherty
We had a great experience with Emily who was so helpful and friendly! She helped us really narrow down our options, as we were looking specifically for a pet-friendly couch. There are so many options to choose from. Thanks Emily!
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November 2024 by Teri DeMeio
Thank you Ashley for the exemplary customer service. Everything was ironed out with a little patience and a ton of expertise, thoughtfulness and consideration. I'm grateful to my dazzlingly handsome salesman, Greg, as well as the guys at the call center. I can't wait for delivery!
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November 2024 by Kimberly Buerle
Barnett did a phenomenal job selling us a sectional couch. He was very personable and friendly and didn’t push for us to purchase the couch. 10/10 recommend coming to this store to look for you furniture needs!
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November 2024 by Matt Buerle
Phenomenal experience at Ashley Furniture working with Barnett was a breeze. Love the couch we purchased.
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November 2024 by Brenna Wassil
Barnett was great & super personable!! We will definitely be coming back for our next purchase!!
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November 2024 by Gina R
Barnett was wonderful, answered all of our questions, walked us through everything, worked with our budget, and was so informative.
We will be buy from here again !!
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November 2024 by Andrew Bruzzese
I am blown away by the service we received from Barnett! He has been so smart, kind, welcoming, and patient. He is definitely the reason we walked out with a new couch today. Please ask for him next time you come to Ashley!! What a great experience buying a couch!
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October 2024 by Allison Sykes
The BEST! Everyone is so kind and welcoming:) Barnett John and Terrance are awesome helped me pick out awesome armchairs
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October 2024 by Breanna Marinaccio
Walking into the store I already knew what furniture I wanted to get. It took 10 mins after walking in for anyone to come up to us. I showed the salesmen what I wanted. The prices online were way cheaper than the stores prices. They tried to up charge be three times.
After I got my furniture I wanted to return it. The store told me to call customer service and customer service told me to call the store. I have been going back and forth for days with different people.
They told me I only can get back store credit and need to pay a restocking fee. I would be losing 100s of dollars doing that. There is nothing in my contract that even says any of that and sales person never said anything about this.
All around terrible customer service and terrible experience.
Save the trip and go across the street to Raymour and Flanigan. Better customer service and furniture.
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October 2024 by corey badger
Do yourself a favor and go somewhere else. This place is terrible. Customer service is a 3/10 when you want to buy something and a 0/10 when you have any issues. First they tried to overcharge us 3 times.
Then when we didn't like the furniture and tried to return it they have been zero help. I don't even mind the restocking fee of 20%. It's the fact that they only will give us store credit (which is does not say in the contract) and they won't help you in the store. You have to call customer service and we've been waiting a week for someone to get back to us.
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October 2024 by Tania Dunlap
If I can give them 0 stars I would. Do not shop here. They are liars and have awful customer service. I ordered a couch in August and they told me 3 weeks for delivery. It is now the end of October and still no couch. Taking my money was easy for them but trying to get help and answers is difficult. It was supposed to be delivered today. My husband took off work and this morning they told us they were not coming only after calling and texting them. They were not reaching out to me to let me know it was canceled. No delivery date in sight and they do not see anything wrong. Go to Bob's at least they have good customer service and people that answer.
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October 2024 by A W
The staff at Ashley‘s was extremely helpful and friendly. We were able to find the chair we were looking for!
