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January 2024 by Anthony M.
Ihave to say this ,this is not the first time we have tried to reach customer service or a manager at the Poughkeepsie store and nobody answers the phone.We received a phone call from Ashleys telling us that our furniture was ready for delivery that someone will be texting me a time and date.When i received that text i confirmed the date and time. The day of delivery came and not a single phone telling us Why they coud not deliver that day, so I called the manager and his comment to us was,THATS NOT MY DEPT.Iasked for a refund for delivery he told me he needed to check with corporate, Well as this story goes on and on, it has been weeks that I have not heard from the store manager or anyone. Very poor customer service Time is money
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December 2023 by Vianna Rosello
Yvonne was truly a pleasure to work with. She was patient and kind. We came to shop with our children and she was great with them as well. She is very knowledgeable on the products that you offer and was very helpful in making decision for a new mattress today.
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December 2023 by Edward Smith
A truly welcoming experience! Adam and Brian were so accommodating to my specific interests. They were extremely helpful and supportive without being too pushy. Highly recommend and will be returning.
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December 2023 by Ken B.
Worst customer service. Received table that had consealed scratch across the top. Ashley wanted me to take their damaged item at my expense somewhere to donate it before they would send me a replacement. I have never in my life experienced such poor customer service. Run away do not buy anything from Ashley. They do NOT stand behind the merchandise that they sell.
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November 2023 by Julianni Maldonado
Adam was a awesome, and understanding sales rep to work with. He gave us a lot of information to consider and we did not feel rushed. We ended up changing our minds after the purchase as we were walking out the store, and he was accommodating and helped us with the changes, and got the furniture we wanted and needed rather then just trying to make a quick sale. Over all we spent about 4 hours in the store and his humor helped with what have been a very stressful shopping process. He made us feel comfortable with our purchase and delivery.
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November 2023 by Julie LaPorta
Great experience as 1st time buyers from Ashley. Our sales person, Destiny, was knowledgeable, patient, took the time to listen to our wants & needs and found us the perfect loveseat for our family room. Great quality furniture but even better customer service from Destiny! Thank you!
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November 2023 by Gordon Moccio
Yvonne helped us and she was great! She took the time to explain every detail and really worked with us. When we left it was like we made a new friend. Upon our return Nick helped us as Yvonne was off that day. He too was great and helped us get the best price. The Poughkeepsie store has earned our business.
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November 2023 by Maggie
Brian was great , he did not over power my shopping experience, he was readily available for all of my questions and helped me out with any concerns I may have had from measurements to accent pieces . He was very patient with me when I was being very indecisive and he made my decision making process extremely painless and smooth.If you are looking for furniture and want a simple easy experience, go see Brian . I promise you will be amazed with his service and happy you did ..
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November 2023 by Jeremy Rodriguez
At first the associate named Brian was helpful and friendly and then everything turned into a nightmare when part of our couch could not fit up the stairs. We explained the situation to Brian hoping for a fast resolution but he just gave us a run around and we even tried meeting in the middle by refunding that part of the couch and getting another chase to replace it (we asked for another chase because the first one fit up the stairs). Brian said it’s not possible and gave us a number for a third party breakdown service that was not helpful at all. We came back and spoke to Terrance who sorted everything out with no issues. We got our chase this morning which we are happy about.
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October 2023 by Natalie Benson
My husband and I had an amazing experience here…Yvonne helped us find a beautiful and heavenly comfy sectional couch, and a gorgeous accent cabinet that we are using as an under tv entertainment unit. She was amazing to work with— incredibly patient while we explored everything as we had our 7month with us—and showed us everything we were interested in and listened to all our preferences. She made the shopping experience so nice that we are really looking forward to going back for some other things we saw and we are incredibly excited for our new couch to be delivered. What we found was also better priced than the similar couch we found at Raymour and we liked the color options better. They had a lot of really nice stuff and affordable pricing.
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October 2023 by Kelli F.
Highly recommend having Yvonne help you out with anything she is the sweetest person on earth, she shows you what you have in mind how things work goes in depth shes the best! I was looking to revamp my bedroom, and my boyfriend and our friend came, and boys will touch and sit on everything she was hysterical with them!!! Us 3 are coming back soon to get our new bedding with her!
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September 2023 by Elizabeth Ramos
Words can not express how grateful I am for the kindness I experienced at Ashley. The first smiling face I saw was Yvonne and she was so helpful. Saying she went above and beyond is an understatement. I found everything I wanted and more. Her patience with me and my children running around was amazing. The customer service here was impeccable. I'm coming again to furnish the rest of my home.
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September 2023 by Julissa Dilone
I have had nothing but positive experiences with Ashley furniture and this one was no different. Our sales contact, Yvonne, was knowledgeable, patient, attentive. We never felt pressured and all our questions were answered. We will definitely be back!
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September 2023 by Taina Valentine
Buyers beware of the warranties on mattresses and furniture they sell you. I was convinced to buy their 130$ mattress cover so that my mattress could be warrantied. As well as an additional furniture warranty on my couches. Nevertheless I had to try and utilize both these warranties and it’s been nothing short of a nightmare. I was unaware that if you have any stains on the mattress they deny you a warranty. I used their mattress cover how is it my fault stains still got through and what does that have to do with the fact that the springs on the mattress are sticking out the sides within just two years. It’s honestly just an excuse to get out of helping the customer. For the couches I did everything they asked and it’s been a year and nobody has handled it. I’m so over these million dollar corporations taking advantage of people. I will never shop with Ashley’s again. They sell overpriced garbage and don’t care about what happens with the people after they walk out their store, nor do they care about honoring any of their warrantees. Don’t waste your time go to an honorable company and buy good quality furniture.
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August 2023 by Rosa G (Rosie)
Just bought my forever home and went in to Ashley Furniture. Very friendly staff. Markese and Destiny were amazing! They made me feel like I had an interior designer working for me. The process did take a little time as there was a mix up with what I wanted, but it was cleared up as soon as we noticed it. Will definitely go back for more pieces as I settle in.
