TJ Toyota Service Department offers a welcoming experience with a comfortable and clean waiting area, complete with complimentary coffee, tea, and donuts. Customers appreciate the kindness of the staff and the quality of service provided. Many find it easy to secure appointments in a reasonable timeframe, and while recommendations for additional services are made, there is no pressure to act immediately. However, some reviews highlight concerns about the high costs associated with maintenance services, with reports of significant markups. Despite this, TJ Toyota is recognized for its expertise, especially for routine maintenance, although it may take longer than expected due to busy service volumes. Overall, the department is noted for its top-notch service and pleasant atmosphere.
I like this place. I'm always able to get an appointment in, what I feel, is a good time. They make their recommendations but I never feel pressured into doing anything right away. They sometimes have doughnuts. The waiting area is comfortable and clean. Everyone I have interacted with here is really nice. A+
March 2023
They have an upscale waiting room with tv, vending machines, coffee, donuts. Lot better than some others in town. Service is top notch.
October 2021
Went the extra mile to diagnose an intermittent problem
