9:30AM - 9:30PM
75 Old Shore Rd, Port Washington“A message regarding an awkward experience at your Port Washington location January 4th, 2023.My fiancé and I spent a lovely afternoon shopping in Port Washington and Manhasset. We came in for only a few small things and ended up with two cart full of items spending nearly $700. We had a lovely experience with the floor attendants who very nicely helped us look for a “relax” sign.I was purchasing items to decorate the waiting area of my pharmacy.We came to resister one where the cashier was friendly. We helped her check us out as we had large items like oversized faux plants and even extended the courtesy of scanning items for her so she wouldn’t have to come around from the register. There was an associate named Susan overlooking the entire transaction from beside the cash register with a sense of interrogation or fear that we were trying to shoplift items in our cart.She pointed out a set of 12.99 hangers from the bottom of the cart before the transaction had even been finished. The hangers were added to the order and we paid.Comments were made and we embarrassingly said, we were not trying to shoplift 13$ hangers in a $600+ order. The entire transaction was complete. The cashier was courteous.Susan then moved herself to an area in front of us near the exit and called out in front of everyone, “was the mirrored tray at the bottom of your cart paid for?”Again insinuating that we were trying to shoplift items from our purchase. The tray was one of the first items scanned in the transaction.The women who helped us find the relax sign seemed to come to the register hearing the commotion to console us as though this behavior from Susan toward customers was a common occurrence.Susan is rude and snarky and unfit for customer service. I have never experienced such an uncomfortable experience at a Home Goods. I have been on a first name basis with the Rockville Center manager for years and have since shopped at the Atlas Park location with delight for years since it opened.If Susan is so concerned about shrink then she should come around the counter and scan the items instead of having customers lifting heavy items out of carts at the convenience of cashiers.Our better sense should have told us to abandon the entire 3 figure purchase and go elsewhere. But we didn’t and left with grace.Susan is an embarrassment to your company and I hope other customers don’t have to endure the awkwardness that she put my fiancé and I under last night.Kindly,Dr. Elisa R Valenti”
“I went to 2 locations in Long Island, the showroom in Manhasset and the outlet - warehouse at Port Washington and at both places I had a great shopping experience . Great selections along with the great, great service at both locations thanks to to ms. Osborn and mr. Rouhani. I will go back and do more shopping.”
9AM - 6PM
2 Channel Dr, Port Washington“I went to 2 locations in Long Island, the showroom in Manhasset and the outlet - warehouse at Port Washington and at both places I had a great shopping experience . Great selections along with the great, great service at both locations thanks to to ms. Osborn and mr. Rouhani. I will go back and do more shopping.”
“The most special, magical boutique. Every visit to Painting with Flowers is an experience within itself. Numerous beautiful, luxurious gifts for anyone. My favorite store. :-)”