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July 2024 by Pedro Quintana
First time visiting to drop off a propane tank that a neighbor left behind that belongs to Shields and is definitely a faulty older tank that they still distribute. The tank was totally emptied with the knowledge I have dealing with gas tanks. First I tried to reach someone from the back door and no answer. So I entered the front and yelled out for someone and still no answer. The store was empty (no customers). Forgetting that there is a law that forbids propane tanks inside a building.
Nonetheless a voice sprang out and informed the bald headed guy. That I had an empty tank it with me.... ohhhh boy...he rushed at me as if had a bomb and tried to rip the tank of my hands while screaming! Had to hold the tank a little so he wouldn't have hit himself with it. A totally unhinged dude with an angry and miserable disposition. It was explained to him that that tank should have never been sold and I believe that got to him. He started to explain the law with no apology, so I proceeded to call him an A$$ H and a few other choice words..... definitely not a place to do business with. Felt bad afterwards because he's not a happy person and his upbringings must have been harsh, but nonetheless first and last time here.... Imagine all he had to say was please sir don't bring the tank outside.... Or had a sign saying no tanks inside? But it's all good..... After seeing all the reviews about this place I can't take it personal.... ? Poor fella.... must be hard being him!
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October 2023 by Adam Holzman
Very helpful and knowledgeable staff.
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September 2023 by nicolas richard
As a French boater looking to fill his French propane tanks, I must say I've been very kindly taken care of by Pattie and Kevin, the owners. They both have been of a great help as is was not that easy. But they did the job perfectly, with smile and a real sense of service. Moreover, Pattie, as an artist :-) was very gentle with my two daughters, drawing little sketches for them.Now I understand why this business is still here after more than 100 years in the same family, long life to them !
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July 2023 by Bryan B
Avoid going here at all costs!!!. They completely deceived us about their pricing for BBQ cleaning services. Initially gave a quote to then try to charge twice as much. Rude and horrible customer service. Not to be trusted
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July 2023 by Raffi P
Rude. Don't try to return anything unless you are ready to get insulted. (btw - come on Google review, there is no way this is a 3+ star establishment)
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July 2023 by R P.
Yelp has two profiles for the same Shields Hardware, the other profile is 2 stars. As other reviews mentioned, rude customer service - I have ever encountered worse service in my life - they do not like returns, get ready to be insulted if you try. Here is the other yelp profile for same store: yelp.com/biz/shields-plu…
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July 2023 by bryan bitton
Avoid going here at all costs!!!. They completely deceived us about their pricing for BBQ cleaning services. Initially gave a quote to then try to charge twice as much. Rude and horrible customer service. Not to be trusted
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June 2023 by Bronte T
They tried to accuse my husband of stealing a propane tank. It was our tank- we were just brining it in to refill. No apologies at all once they realized they were being extremely rude. Neither of us have ever gone back and we never will. We now use the Alper’s and are pleased with the great service.
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June 2023 by Cam T
They tried to accuse my husband of stealing a propane tank. It was our tank- we were just brining it in to refill. No apologies at all once they realized they were being extremely rude. Neither of us have ever gone back and we never will. We now use the Alper’s and are pleased with the great service.
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December 2022 by R. B.
I can't speak for Shields as plumbers, but I will say that when I went to the store a few days ago, the woman at the front was extremely helpful. I had a problem with an old faucet that had a leak, and I probably need to replace the cartridge, but it's so old that it's basically frozen in place. So right now I'm still mulling my options: Still try to replace cartridge? Just replace faucet?Anyway, she was terrific, very pleasant and attentive (even texted a photo of the cartridge to her brother for his expert opinion). I've been to Home Depot a lot, and good luck even finding someone in the plumbing aisle. She didn't put any pressure on me, at all, to replace the cartridge or buy a new faucet (she did show me a couple of options they had). In the end, if I replace the faucet, I may go with a cheaper option, just because we'll probably remodel the kitchen in a few years.But still: I wanted to repay her somehow for the patience and good customer service, so thought I would post this review. This isn't a one-off either: I was in there once before, and I got the same kind of good help and advice. I can't speak for any of the other low ratings here, only my own experience, which was very good!
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December 2022 by Matt Mandel
Super friendly and helpful staff! New to Port but I’ll definitely be making Shields our go to hardware store.
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November 2022 by Matt Smith
Super friendly and helpful staff! New to Port but I’ll definitely be making Shields our go to hardware store.
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October 2022 by Navin A
Quick efficient well stocked store with friendly staff.
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October 2022 by James Hopkins
Great place. Owner hands are n
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October 2022 by Dally P
Had someone help me take apart this grohe shower trim, I needed help with taking apart. If I had gone elsewhere, I know no one would even bother.
