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April 2024 by Marion Mann
I have been going to this pharmacy for myself and others for over 20 years. I have always thought they were great until recently. There are 2 technicians that have no problem with flat out lying to your face and saying " they don't have anything for you" and when you call the doctor they tell you it was sent the previous day at 2:30. I've been hung up on and caught them in multiple lies. They are THE MOST judgemental technicians I've ever seen in my life. They judge you by the medications you take instead of treating their customers with respect and dignity. They have no idea what you've been through with your health or your struggle to get better. They make assumptions and then judge you as a person and then decide that you aren't worthy of being treated likebthe paying customer that you are. If it weren't for the customers, they wouldn't have a job yet they act like they would like nothing more than for you to just go away. They will not humble themselves and admit to making a mistake, they would rather tell you a lie. How do you trust a liar? It's pretty important to be able to trust your pharmacy. I've asked to speak to the pharmacist and they lie and tell me he isn't there and apparently the person you make complaints to is the biggest liar of them all. Very bad look for a pharmacy to be able to knowingly lie to your face and act as if it's just perfectly ok. I don't know their names but main liar is the older tall lady w the white hair.
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January 2024 by Ms Potkat
Alton’s is a good pharmacy, but you want to keep in mind they do like to close early. For example if they said they close at 7pm the phones get turned off at least 15/25 minutes early! Also they make you wait a long time. There are two pharmaceutical ken is great Carl is not very friendly… A lot of the staff is not very intelligent… they take their time and still mess up at times. There are other workers that are great, but sometimes the bad o es over do the good ones.
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December 2023 by Perry Ellson
Unprofessional they intentionally lie and fabricate the truth and take medications from one person to give to another I would not recommend them to anyone
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September 2023 by chelsea Kee
Sweetest staff, always willing to help and assist in figuring out any issues with scripts. It pays to be nice to each other. :)
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August 2023 by Rebecca Masters
I showed up within minutes of leaving my health care provider, and figured it probably wouldn't be ready , which would have been OK, but I'd try. I got 1:1 service and barely had to wait. IWish I noticed the name of the woman who helped me! Also, they have had medications which the Walgreen's in town has not had.
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May 2023 by Simone Passarge
They could be a lot nicer and explain things more clearly especially when they don't know the answer to something instead of giving an attitude and saying no. My first time was great I was very satisfied but then after that forget it, I went somewhere else
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October 2022 by m m
I think they are overextended. Their service has gone down from when I first started w them 2 years ago. One ex us they know ( I just found out )that after a certain amount of refills the ins requires a new script. There have been other issues w them. It should be the job of the pharmacist to look at this especially when they indicate 6 or more refills. Doesn't something pop up on the screen that u can't put too many refills or need ins approval or a new script? Hello over there..someone has to catch like this.On a positive note, the staff has been very friendly & helpful.
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September 2022 by marie mahik
I think they are overextended. Their service has gone down from when I first started w them 2 years ago. One ex us they know ( I just found out )that after a certain amount of refills the ins requires a new script. There have been other issues w them. It should be the job of the pharmacist to look at this especially when they indicate 6 or more refills. Doesn't something pop up on the screen that u can't put too many refills or need ins approval or a new script? Hello over there..someone has to catch like this.On a positive note, the staff has been very friendly & helpful.
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September 2022 by Austin Nash
You can tell they deal with a lot of mean angry people, but they’re always friendly and helpful to me. They call or text me when my prescriptions are ready, and if I come within 2 weeks of the alert, they’re always ready.
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September 2022 by Susan Balogh
What can I say about this pharmacy other then it’s the best!!!! The nicest people work here I think everyone should know, I thank you always for your kindness ❤️ and your great customer service ?
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June 2022 by Dan Brunell
Former customer of Allison every time you go there they do not have your medication they will give you a quarter of it or half of it and never filled the other half will go back 20 times and I’ll tell you if they do not have it then you have to go through the trouble of calling your doctor to get another prescription I will never do business with them again
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April 2022 by Billy Hooligan
HORRIBLE HORRIBLE CUSTOMER SERVICE! They were unable to fill my script but rather than notify me early on in the day, when I can call my doctor's office to reissue my script somewhere else, they never notified me until I called. At that time it was too late for me to make different arrangements on a 3-day holiday weekend and I went into seriously seriously bad withdrawals. Mind you they received the electronic script from my doctor at noon. If they could not fill it they had plenty of time to notify me so I can make different arrangements. if you look them up these people have been fined many times for insurance fraud. I do not trust them one bit. And I have transferred my medications over to Walgreens. DO NOT I REPEAT DO NOT TRUST THEM WITH YOUR MEDICATIONS!!! YOU WILL REGRET IT SOONER THAN LATER!
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January 2022 by Joann Gillmore
I called Aliton's to order a theraphore heating pad. I have bought this pad from them before and I like that it covers my entire back. So I asked if they had any large ones in stock. They said yes they had one large. I said please put my name on it and hold it I would be down to get it today. They said no problem.I get there and I'm told they don't have any. I said but I talked to someone and they put it on hold for me. So the girl finally found it. I asked her is that a large she said yes. I said ok paid 60 bucks for it get it home and it's not a large. Called them and they said we'll we can't take any returns. I said that is your fault not mine and was told I gave you the largest on I had. I said that was not what I had asked for and got put on hold. For 10 min. When she came back she put me on hold again.,so I called back and asked to speak to a supervisor or manager. Got put on hold. This is no way to run a business. Never got to talk to a manager. So that's why I'm writing here. After I straighten this out. I will never do business with them again! By the way this large pad is 14x14. That is not large!
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January 2022 by Katrin Francisco
Just rude and not helpful in the least. Both times I've dealt with them the women behind pharmacy counter are just unpleasant. Not trying a third time. Sad you try to support a local business and this is what you get.
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January 2022 by Molly Bernhardsen
Cancelled appointment day of, no call prior to appointment, despite knowing that they would be unable to provide.
