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October 2023 by Edwin Murillo
Great service. 100% recommended
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September 2023 by Pablo Triana II
Stay Away! I went to the Port Jefferson Bike Dr during the first week of August to buy two bikes, one for my son and one for myself,The person working there (not sure if owner or an employee?) showed me two bikes via his computer, and told me those models were on sale- only if I were to order them inmediately and they would arrive in 2 days. He said he would call me the following Tuesday when the bikes were ready. He took payment in full, and never called. I called him to follow up, and he said that the bikes had been shipped from the West Coast so they needed another week to allow for shipping. Strange that he didn't know this when i ordered them, but OK. Again he promised to call me, when they arrived and I agreed. 2 more weeks went by, no call.I called him and he said that my bike had arrived but my son's would take one more week, (now 3 weeks, not the 2 days he promised originally). I decided to stop in the store and pick up just my bike, which he said had arrived. When I got there, he told me that he just sold my bike to a customer that showed up and he ordered another one for me which will arrive in one week with my son's at the same time. I don't know how but I found the patience somewhere internally and to avoid a confrontation just said "ok, if next week (Tuesday) bikes are not here I just need a refund" he said ok. a week passed, I called at least 7 times and he didn't answer, I went myself there (this is the third time I drove all the way to the place just hoping to find my bikes after no calls or answer), the place was supposed to be open until 6pm, I got there at 4:30 and nobody was there, I gave up, contacted my bank and I'm trying to get my (over $1,000) money back. My advice, don't believe the guy, he lied, never called back, never received the bikes, probably it was my mistake for trusting too much in people and following my stupid idea of support local small businesses instead of big corporations like Walmart or Target.
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August 2023 by jamie stewart
Went to shop was showed bike on computer, told if I ordered would have it in two days. Went back a week later ordered it, paid for it asked for a water bottle holder and bag rack on back. Told it would be on bike when I picked it up. After ordering it on a Saturday was told it would be in Wednesday, ok so a little more then 2 days. Was told I would get a phone call Wednesday when it was ready, no call, called shop on Friday, was told, it’s here just not put together, I’ll put it together and call you, no call, I called Sunday afternoon was told , oh yea it ready (said like I should have known that) my husband put bike rack on car, got there, bike has no water bottle holder or bag rack on it, was told oh it will be in Wednesday, my husband went to pick it up on Friday, I said let me call first, called shop was told oh I didn’t pick it up? I’ll have it tomorrow definitely, drove to shop on Saturday - it didn’t come in. I told him I’m not coming back he can keep them, he is very frustrating to deal with, doesn’t call you when he says he’s going to call. Nothing he said was in the time frame he said it was going to be, I wanted to give a local business some business, my mistake, bike comes with 2 years of service, not going to drop my bike off there, fear I may not get it back in a reasonable time. I don’t know if this guy has too much on his plate or he just lies to get you to order from him. Cannot recommend this business.
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August 2023 by Jessie
I called beforehand to fix a popped tire and he said $25 once I got there he charged $30. This is kinda expensive to fix a popped tire
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July 2023 by john scory
I have known Robert for many years and have bought several bikes from him. His knowledge his service and his energy is far above others in the industry. If somebody is looking for a purchase of a bagel repair, please go see Robin you will not be disappointed.
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June 2023 by Anthony Deluca
Great work and a great price! I have gotten similar work done at other bike shops and paid almost double.
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May 2023 by Oliver R.
owner let me down, I really wanted that bicycle, my family was very upset when we didn't get our bike..
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May 2023 by Mr. G
I needed a small valve adapter for my sons bike and stopped in at 5pm Saturday (not realizing it was that late). The door was locked and he was walking towards the door. He opened the door and asked what i needed. He was very polite, taking the time to assist me for a 25cent part after hours.Really appreciated the courtesy and the part.Best wishes to him and his business and thank you again!
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May 2023 by It’s Blank The Gamer
He said he’d change my tube because I said it was leaking air. Overcharged me and didn’t even change the wheel tube. It looked the same. where you put air was rusty. Not new.
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February 2023 by Stephanie R.
Do not buy from this business you will be defrauded. I purchased a bike in October 2022 from the Port Jeff Bike Doctor. He said he would order it from Jamis Bike Company and build it and call me when it is ready. When I bought it, he said it would take about a week to get ready. I kept calling and each time he would put me off with a different excuse. "There was a storm and the shipments are delayed", "Bike has not come in yet", "I just need a couple days to put it together", "It is in the store room and my son is getting it, it's any minute now, I call you back (never called back, except for once when he did not even leave a message because he had nothing to report)", "I put it back in storage because of Christmas" - the excuses got more outlandish as time went on. I was more patient than I normally would be because I went through chemotherapy treatment and half of the time, I felt like sh... and would have not been able to pick up the bike. I wanted the bike to do the exercises that does not involve the upper body. So thanks for that too - not having a bike for 5 month and adding stress to an already really stressful time. By January, I've had it with the excuses. He "generously" offered me to refund my money. He even sends me an email saying that he had. Money never appeared in my account. I called back - again excuses, saying he had to redo it and "will do it right now and it will be there Monday." By Thursday (I gave it a couple days more to give him the benefit of the doubt) money was still not there. I had to call the credit card company to dispute the charge which they did. The issue is not yet resolved. If you look at the other reviews - him never calling back is a complaint other customers have. Another customer had the same issue I had recently (wish I would have looked up the reviews before purchasing a bike from him). She purchased a bike, and he never produced the bike she purchased. He sold her another bike - fair enough. Do not understand how he runs his business. If you want to have a bike and the bike you choose - go somewhere else. He is not reliable and in my case, he actually tried to defraud me.
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January 2023 by Michael Mooney
Great service! Fast turnaround. My son’s college bike was trashed. Looks and rides like new.
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December 2022 by Musa real
A 1 service. You want be disappointed!!?
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December 2022 by Elle Licata
See update below-*** Changed review from one star to three.WARNING-NEGATIVE REVIEW- I bought a bike for about $550 over a month ago. I was told the bike would be there in 2 weeks. That time came and went and he never called me. I contacted his business partner last week and he did call me the next day, Saturday (5/28/22). He said he ordered the wrong bike and that the new one would be there on Wednesday (6/1/22). He said he would have it put together by Thursday, 6/2/22. He never called. I call with no answer or voicemail of any kind picking up. I stop down and the shop is closed, it was also closed last Friday. Produce my bike or give me my money back.UPDATE- 6/7/22- I stopped in today and he gave me a bike slightly more expensive than the one I purchased. See photo. He did redeem himself but needs better communication in the future. I am happy with the bike he provided.
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December 2022 by Babette Daniels
Walked in and asked for "an inexpensive bike my height, doesn't need to be new just an upgrade for the bike I got on facebook marketplace." and was led to a dream of a bike. I'm not a big adventurous biker, but having something I feel safe on and is light (and for a shorter frame!) is super important and the store fitted me perfectly in a snap!
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December 2022 by Carissa Citro
Took my Fiancé's bike in for a tune up/tire tube, very easy and painless experience. They got it done very quickly for a reasonable price, he is happy to ride again!!
