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July 2023 by Google user
Literally am sitting here and signed in, I am the first and only one here but am told to wait until 930 to be seen so I can do something that takes 20 seconds like pee in a cup? Incredibly rude at this location. Nurse came out raising her voice talking 100 miles an hour about their company policies but their policies aren't posted anywhere on their website
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March 2023 by Deb W.
Super slow, got here and only 2 people ahead of me and nobody being worked on (early appointment), got here before my appointment time and am still sitting here with the same people 10mins after my appointment time. Nobody has been called in. Horrible, waiting room filling up now with coughing sneezing people. Just what I wanted to avoid. Do yourself a favor and go to Lab Corp
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March 2023 by Courtney Conway
I can’t begin to explain how happy I am with my sons visit today. Jennifer and Maria were so kind, showed him everything, explained each step and calmed my sons fears. They were the sweetest and got the job done quick and easy without scaring him more than he already was. I will never go to anyone else. I’ve gone to other labs (not quest) with my son and the people don’t even look at him or say a word to try to ease his fears. They took their time with him and were so compassionate. Thank you Jennifer and Maria
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March 2023 by Rachel Beatty
I should have waited and gone to a different location. From the reviews I was Leary about going to this location. But they had an appointment time/day I needed and now I know why. The tech was unprofessional and uncommunicative. He didn’t explain things and I acted like it was a chore when I asked questions. I had to request twice to have him verify my insurance. I also had to ask twice for him to check to see if a bed was available. The whole experience was unnecessarily anxiety provoking. If he had drawn the blood well it wouldn’t have been so horrid but he was rough with the blood draw so it hurt the entire time and I had a lot of tubes taken. I told him it hurt and he showed zero compassion and made no attempt to reposition the needle or change anything he did. My arm hurts now and is throbbing I will most likely have bruising, which I don’t ever get. I told the manager and she just said I’m sorry and thank you for telling me. But I feel with this location it won’t be addressed. I will not be returning here. And caution others as well.
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January 2023 by Taylor s
My husband and I brought my 5 month old here to get his blood taken. One of the phlebotomists couldn’t find a vein but she took her time trying to find one. She told us she didn’t want to stick him unless she was 100% and told us to come back the next day. We took him back today where Melissa and Maria took care of us. My son did not even flinch or cry! They were absolutely amazing and so sweet and caring. 10/10 would recommend.
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October 2022 by Chelsea M
I visited last week, I had an appointment and was seen quickly. It was the end of their day, yet they took their time with me. They were compassionate. I enjoyed the brief minute of connecting with them.
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October 2022 by Theodore Nardolillo
Frustrating experience. I stopped in as a walk in, and I couldn’t get anyone to acknowledge me. There’s no front desk.I then made an online appointment. When I returned for the appointment, they took me past my appointment time. When finally in the back, they couldn’t take my blood because my script was digital and they needed a tangible copy. I had the odd feeling that the girl delighted in my frustration.
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October 2022 by Roy Gray
Rudest staff ever! Trying to help my elderly mother sign in on the electronic kiosk was a mess. I knocked on the door to get a human being to help, but was met with rudeness. Unacceptable.
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October 2022 by Deanna Lupinacci
Two phlebotomists did not know a hemoglobin is part of CBC. I needed it due to 2 blood transfusions I had that week after ER surgery to see if I needed another. They both told me and my mother (who is in medical) when we were there for my appt that we're wrong and need to contact my surgeon for a separate hemoglobin order. My surgeon was pulled out of a procure to take this call due to the urgency of the order and assured me that Quest staff was wrong. After 30 minutes of waiting/calls, the 2 Quest staff members apologized that they were wrong and that my surgeon/we were right and the CBC ordered did include hemoglobin. This was right after being told they were minutes from canceling my appt because they were closing (at this point I was there over 30 minutes trying to explain to Quest staff they were wrong). This is not the 1st time I've had a problem with Quest, but will be the last because I will no longer be returning. They once did bloodwork on my young son and "accidentally put his blood in wrong colored tubes", so did double the amount. He passed out as we were leaving. They also emailed his results to me...problem was it wasn't my child! Major HIPAA violation. If I received results of someone else's child- did they get my childs? I've also received numerous bills from them for thousands of dollars because my insurance was "out of network", meanwhile they had wrong insurance (I've had same insurance since 2003). They kept entering another woman's insurance info under me who I didn't know and refused to change it for a year. They also scheduled me on Christmas Eve one year to come in (after fasting) meanwhile they had a sign on the door they decided to close early without contacting me. This lab is EXTREMELY unprofessional and unorganized.
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October 2022 by Rosie S
Appointments are always prompt, technicians have been skilled and pleasant!
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June 2022 by Dustin
Can’t schedule appointment online, so drove all the way there to be told they only do the drug tests conveniently in morning and early afternoon, you know when people are at work ? Nothing online or posted at the office says the hours they do the testing.
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May 2022 by Jakob Blankenship
They may be skilled in sticking a needle in the right spot to draw blood, but they {sucked} at providing professional hospitality.We got there in a rush from a doctors appointment before they closed with our 15 month old daughter, who has a possible deficiency that causes her to pass out.As we scrambled in and checked-in at the last minute, we were “greeted” by two nurses who were rude and more concerned about policy then the patient. They required us to wear a mask or we cannot enter. We said OK, we will wear one and I asked them to provide it.We did not have masks with us for several reasons. First, we were in a rush and didn’t think we would need one. Second, we are post pandemic. Who still requires clients to wear masks or no entry?They informed us that they could not provide us a mask and that we had to leave and couldn’t come back until we had a mask on.So we begin our journey throughout the rest of the medical Plaza trying to find someone who could lend us some “compliance-virtue signaling-face diapers”.Thankfully we found some and returned to the clinic in time to be seen. Because two parents are a danger to everyone, but one parent is not, one of us had to wait in the waiting room.I will say that not all of the nurses in the clinic were rude past the front door. Some of them were overheard by us complaining to one another about being forced to wear a mask all day. Shame on the leadership of quest Diagnostics for forcing their employees and patients to do something with their body that restricts breathing just for the sake of political policy.I hope at least you feel like you’ve done your part. (Sarcasm)
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April 2022 by T N
Pretty efficient location with friendly staff, but I really dislike the waiting area and how thin the walls are. There are only 4 chairs in the waiting room, with a whole bunch piled up to the side. That is not enough to accommodate the amount of people that they book. There’s plenty of room to space out more chairs. Also, you can literally hear conversations with patients through the vent in the waiting room. There’s minimal patient privacy here.
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April 2022 by L.A. Fares
Maria is the only person I would ever let draw my blood. She is excellent. If she ever leaves this place I have no idea what I will do.
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March 2022 by L A
Maria is the only person I would ever let draw my blood. She is excellent. If she ever leaves this place I have no idea what I will do.
