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November 2023 by Ralph Eovino
We had a great experience with Henry at Port Jeff Jeep. Henry was professional and kind. My son loves his new Jeep Grand Cherokee.
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November 2023 by Ryan Nelson
Steer clear of these folks. They failed to disclose major structural damage and rust to the frame of a used vehicle only a couple years old and they tried to hide it with black paint/putty. When confronted about it they denied knowledge of it and their manner was unprofessional.
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November 2023 by William Magnusson
Do not go to John Moran as a salesman. He’s is the worst and will be a snake when he can. Do not trust John Moran.
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October 2023 by Alexandra Montesano
Great experience with Bill & the team! They got me out of my lease and into a beautiful new truck for a reasonable rate. Quick & professional! Will be back in the future!
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October 2023 by Curtis Morrison
GO ANYWHERE BUT HERE!!! They are deceitful, intentionally fail to disclose financial details and do anything they can to make the sale….I traded in a jeep I purchased at smithtown for a new jeep and was completely mislead about the terms of my trade it. I beg that anyone thinking of a jeep to please visit either riverhead or smithtown as I am not the only one to experience similar treatment, having asked around after I realized the bait and switch they pulled. It is just sad that they take advantage if people the way they have. I am an actual customer and this business should not be trusted.
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October 2023 by Tracey C.
I walked into this dealership and not one salesperson smiled or was even remotely friendly. i waited for someone to get eye contact with and I felt as though they were doing me a favor. really? ???? I took my business to a dealership that wanted it.
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September 2023 by Curtis M.
GO ANYWHERE BUT HERE!!! They are deceitful, intentionally fail to disclose financial details and do anything they can to make the sale....I traded in a jeep I purchased at smithtown for a new jeep and was completely mislead about the terms of my trade it. I beg that anyone thinking of a jeep to please visit either riverhead or smithtown as I am not the only one to experience similar treatment, having asked around after I realized the bait and switch they pulled. It is just sad that they take advantage if people the way they have. I am an actual customer and this business should not be trusted.
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September 2023 by Men Li
this stelalership is the epitome of crass ethics and standards. if you want the typical old school, pinky ring wearing, arrogant sales people then go here. it starts from the owners down and the whole place is rotten. Avoid them and trust me you will that me later. Adam Donin their finance guy and Dan McCarville the manager are some of the most shadiest people I have seen in my entire car buying experience. I have never seen someone be that dishonest, slimy and shady as Adam and no one as pathetic and arrorant to the customer as Dan. No one in there is worth anything in values.
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September 2023 by Christie Mcnally
I would not recommend this place at all, they need new staff. I went in on Sunday and was greeted by a man (didn’t get his name) by asking me, “what do you want?”. I told him I was looking at new Cherokee’s being my lease was up and he proceeded to give me an attitude. I was there for a minute and walked out with my fiancé. I am not one to leave complaints but I felt the need to for this experience. I absolutely do not recommend going here if you’re trying to purchase something new. As we left, he goes “thanks for stopping in!” It felt very sarcastic.
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August 2023 by Donald Nelson
Tim Biehl in service is wonderful. My ram had many problems and was fixed the same day. Thank you for the excellent service Tim.
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July 2023 by Jason R.
They told me they replaced my radiator, they didn't. They plugged up the old one and charged me for a new one. When I complained they told me that I was looking at the condenser not the radiator. They think I don't know the difference. They told me my head gasket was blown. It was not and I had it pressure tested by another mechanic and have been driving it for over a year with no problems. These people are liars and will rip you off. I'm buying a new Wrangler, but not from here.
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July 2023 by Jay Ososo
They have a different staff here since I was last here at 2018. They are nasty to their customers, they don't answer questions well with the answers they give to the customers, they don't inform of what the warranties are on used vehicles. They have salesman who tell customers everything they want to hear when purchasing used vehicles. They have unintelligent people answering the service phone on questions on warranties who cannot comprehend a question asked by customers, this is nit a good way to build customer relationships with a business. I'm sorry if the owners or.managers cannot comprehend this.
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June 2023 by Bill F.
I recently bought my truck to Port Jeff Dodge cause my battery kept on dying and had no clue why. The service staff there was a tremendous help! Brian, one of the service technicians did everything in his power to help me out. It took 2 weeks to figure it out because it was a leak due to it raining. Brian kept it on the lot and waited for it to die not charging me anything. When Brian was out Tim stepped in and helped me. Great staff very responsive and kind. Service manager Alex helped me out wit the price a little bit too. Great staff, can't say enough about this group!
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June 2023 by Jon L.
Awful service. The manager was moving a car while we were coming back to pick up our vehicle from service. He saw us behind him, parked in front of used blocking the road, got out of the car, ignore us. We had to park our car behind the building, blocking the road more, walk to the front. He didn't not even acknowledge us or offer to move the car. As we were walking by we also noticed they damaged a car that they were taking off a tow truck. Wouldn't trust them with our car going forward. Rude, bad customer service, and does not treat cars with care when moving them.
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June 2023 by Malik
Should have read the reviews and saw the 3 stars before attempting to do business with this dealership, honestly, I'm shocked they even get 3, absolutely terrible experience. But not reviewing the comments first before attempting to do business with them is on me. Dishonest, untrustworthy, and deceiving. I lost, time money and effort attempting to work with this dealership. Attempt to do business with this dealership at your own risk.
