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February 2024 by Larry Price
Usually okay, today, been here 8 hours for front brakes. Was called by app to pick up car at 3:30, it’s now 5 Disappointed in Pep Boys this time. Customers waiting. I’m finally done
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February 2024 by Fab Cassa
Great service, quick.
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February 2024 by Michal Dluginski
Doug did a great job. He gave me a good deal and was able to get me in and out in about an hour.
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February 2024 by Susan Monaco
Doug is great. He’s honest and treated my car like it was his own. That is greatly appreciated
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February 2024 by Stacey Humphreys
I made an appointment at Pep Boys for my annual NYS inspection for 1/2/24 at 9:00. After about a half hour from check-in, the front desk clerk, “Doug”, showed me my car’s air filter and told me it needs replacing. I said “ok” thinking that it was required to pass the car inspection. It too them 45 mins to locate a filter (Doug had to drive to an AutoZone to get the air filter). My scheduled appointment took a HOUR and a HALF! THEN, when I got home my husband told me that I didn’t need a new air filter to pass an inspection AND that the cost of one from Amazon is only $9-20 yet PepBoys charged me $41 (“Doug” said he gave me a “deal” from the real price of $61). I got hoodwinked! I am NOT a happy customer. Pep Boys in Port Jefferson, NY lives up to the stereotype that mechanics can’t be trusted!
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February 2024 by james egan
Gio went out of his way to accommodate my not being able to leave the car for new tires by calling me up when he had an opening for me to bring it in and they would be able to do them while I waited. Great service. Thank you.
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February 2024 by Sean H
I been going to the same location for over a year all the guys there are great.
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February 2024 by Trina Pinzolas
Gio did an excellent job in helping me out. The staff noticed that my oil pan was damaged from a competitors past oil service. They informed me as well as completed my oil change. They all were courteous and professional.
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February 2024 by Charles Licastri
Quick clean and professional
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January 2024 by Amanda P.
FIRST AND LAST - brand new customer and I will never return, I can do a better job at home. They damaged my rim trying to put on new tires. The manager, Doug, seemed to want to argue about the damage. I'm surprised the other two employees still have a job but I guess in todays world, it’s hard to find good help. Doug said he was going to have someone sand down the damage to my rim and then paint. I’m not ok with this, my rims are powder coated. When I asked them to pay for a new rim they told me it’s not warranted. He called me today to say that he never said any of that and when I asked him how it would be repaired he had no clue, was extremely rude and refused to let me talk to the person who was going to repair it. I contacted customer service and am waiting on a phone call back & for a phone call back from the district manager Nicole. It took them a total of 3 hours to put on new tires. $840 later and now I have new tires but damage to my vehicle. Do not go here, there are other places that can do better.
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January 2024 by DeeBat777
Great and friendly service.
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January 2024 by Noreen Pickford
This facility always helps me out in a pinch! They are very honest and reliable! They try hard to fit you in and get you out in a timely manner.
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January 2024 by Avery Mcneil
Very professional never a issue when I go their for service
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December 2023 by Jim D
**UPDATE***. I received the same weak email from Pep Boys claiming they will contact me to investigate. No contact at all since the automated response.If it weren’t for Doug who worked his butt off while the other employees were eating, leaving the property and standing around, I would give ZERO stars. The tech who was doing my tires seemingly didn’t know how to do his job and broke my tire pressure sensor while taking off my tire. It took nearly three hours for 4 tires WITH AN APPOINTMENT! Again, Doug saved the day but I would avoid this place! It’s not worth the savings. I’d rather pay more to not have to experience what I did.I hope this review does not affect Doug as he deserves better employees around him. He was trying really hard to get things done and was excellent at customer service. Pep Boys corporate should pay attention to these reviews and give him a raise and hire some better techs.
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December 2023 by Lance Tieger
Very happy with the price, staff, and quality of work. Reasonable expectations of time were also set. I’ll definitely be going back for future business as needed.