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November 2023 by mike dahl
The best and the most friendly shop in town..love the service and love the charges very reasonable.Been going there for 10 years.Services: Transmission
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June 2023 by Susan Shanahan
I’m sad to post this because this WAS my go- to shop. Moose left and things seem to have gone down hill! I had brakes done about 4 months back. I knew they needed repair so I wasn’t surprised by the cost. I was told at the time my axel was leaking and I may want to repair it if the leak gets very bad. Car running great - didn’t feel any urgency about it. I made appointment for inspection on 5/31 and guess what? I failed inspection because the mechanic could “feel the axel and arm” attached to the front passenger wheel was hinky as he drove it all of 50 feet from my parking spot to car bay?? ??♀️So I was told unless I got the $1,000 work done on Axl/arm they could not pass me. ?. I left and brought it to Firestone. I was in & out on the last day of month with inspection passed ?I no longer trust family auto unfortunately- and this story is why. They’ve lost a good customer.
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May 2023 by Richie Bello
Great place car was fixed prefect unreal price staff was very professional great job guys
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May 2023 by 1 2
They ripped a 63 year old woman off 300 bucks for a brake job... Stay away from them.Service: Auto brake repair
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April 2023 by Darlene P.
Used them several times. needed tire. they said it would be there when i came in. had to wait 1 hour for them to go get it and then another 45 in to install. another time needed a sensor part. took off from work go there and the part was not received. make the appt 1 week prior. never checked for the part or called me. mismanaged...will not ever return
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April 2023 by Nicolas Lynn
Great guys. My mechanics of choice when I need something handled.
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March 2023 by Anon Y.
This place used to be owned by a nice family, really had a cozy feel to the place, until it was bought by new owners. I've been going here for years and i'm not happy with how I've been treated under this new management. For starters, the Indian man at the front was cold & unresponsive to any small talk I tried to start, as well as upcharging me on things (I know what the prices should be, I have a family mechanic whom i brought my estimate to, and he told me they were clearly trying to pull one over on me). Anyone who doesn't have a mechanic in their family or know anything about cars would be none the wiser, so watch out. The man at the front desk didn't speak good english, and neither did the mechanic he had me speak to. This new ownership really made the shop take a turn for the worst, and that's coming from a long time customer. I didn't feel that my opinion or questions were valued, I felt like I was speaking to a wall. Overall, this new crew of people can't speak english and arent friendly at all! Hate to say it, but I won't be coming back here. For a place called "FAMILY automotive" iI didn't get a very "family" feel, quite the opposite actually. New management is garbage!!
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January 2023 by bmincak
Moose and the team at Family Automotive have been fair and honest on all our visits to the repair shop. I have full confidence recommending friends and family to this establishment. It has a small shop feel with plenty of flexibility. Saturday hours are super.
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December 2022 by Subrata Paul
Went there a few days back for brake flush, differential fluid change and some other fixing. The gentleman at the reception is really a nice and polite person and ready to help. They did all the works really nice and charged me reasonably. Today I went there for repair of my 2016 highlander exhaust pipe. The gentleman received me though I did not have an appointment, and took care of the problem. He did not even charge me for the service even though he could have taken advantage of the situation. I really appreciate their service and honesty, and will definitely go back to them every time.Services: Oil change
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July 2022 by David Gale
Great service. Very fair and trustworthy
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July 2022 by Scott Satkowitz
Been using Family Auto in Port Jeff for years, very honest and friendly. They are a great asset to the community..
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June 2022 by GODWIN KWASHIE DEGAH
Fantastic and knowledgeable! Quick inspection today but my go to for ALL car issues! Always keeps me safe on the road!
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June 2022 by Robert Jackson
Staff is friendly, owner called to insure work was done satisfactory the next day. They also did not try to sell my wife services she did not need I would recommend and will go back.
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May 2022 by Chris Hoyt
They did right by me and were honest.After driving through too-deep puddles and causing unknown damage, I had no choice but to bring the car to someone local. I don't know mechanics in the area. Given the setup, they could have taken advantage of me.Instead, they diagnosed one problem accurately. The price I was quoted was within 10% of the "estimated cost of job" when using Google/YouTube videos of the repair. These people are honest and you will pay what you are supposed to. Very pleased to be treated right. 5 stars, honest mechanics are worth their weight in goldService: General repairs & maintenance
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February 2022 by Jessica S.
I had dropped my car off to get a check up just trying to see if anything was wrong and everybody was so polite and very friendly. Thankfully nothing was wrong but I definitely will go back and use them with any other car related issues or services that I need.
