-
June 2023 by Homira Farrell
I’ve worked with many representatives, tellers, the manager and the financial advisor at this branch (personal banking, business banking, and Merrill Lynch accounts. Every person has been outstanding. They always take an interest with my concerns and investigate my issues. They are very accessible in person and via email.The staff is very professional, helpful, and attentive. As a result of my experience since September, I have moved many of my accounts from other institutions to Bank of America.I have accounts at four other institutions, however, my experience at this branch is far superior to all the others.
-
March 2023 by Jennifer R.
horrible -= this place gives mortgages to only certain races of people as far as cheaper rates. talk about horrible. my friend went in and was turned away because of race. they are in for a huge problem.
-
January 2023 by Alexandra Paulino
Angel was amazing with following through. I called to confirm an email I received. He said he would look into and did immediately. Called me back within the hour to provide an udpate. Good Job Angel
-
January 2023 by David Pemberton
ATM machine malfunctioned as I was depositing money. Now have to wait 14 days for the money to be deposited while they investigate
-
September 2022 by cindy giangrande
Terrible experience!! 7 months ago I brought BOA Port Jefferson a notarized Will for their records where I was named sole beneficiary for my friends account. I was also executor and POA (Power of Attorney). They gave me checks with my name on them as POA AND POD (Payable on death) and put me on his account as both. I confirmed with them one month before he passed that all I would need was his death certificate when he passed to close out his account. My friend passed away and when I showed them the death certificate I was told "sorry-the associate was not supposed to put POD on your account." They will not give me the money until I pay $8000 for a probate lawyer! I will never utilize Bank Of America for anything.
-
April 2021 by Guan Zheng
Great Service
-
April 2020 by Eric Sappell
Bank employees repeatedly park their vehicles in front of my home and in the adjacent cul de sac. They have been rude and dismissive. Why does the bank have their own parking lot if the employees don’t use it? People can’t turn around because the bank employees take up all the space in the dead end. Not cool.
-
August 2019 by Tuyet Ngan Huynh
Bankers are nice and useful but I always have negative experience with bank tellers. They alway have nasty attitude with customers. I've been a platinum customer with bank of america for years but they treat me like I ask them for a favor every time I need to do some transactions. I withdrew my money from my saving account and deposited in other bank accounts where I can get higher interest and more respect.
-
May 2019 by Chelsea Spagnolo
I am writing on behalf of my grandparents, Rosemarie & Hartmut.
-
October 2018 by Christy Fernandez
In reality every time I go to the tellers I always have a negative experience. Yesterday I had a great experience with the account manager to get a credit card, however I had to make a teller transaction before I left. Mind you I had my 4 month old with me the whole time. I'm not sure of her name (I could deff describe her though) but she was the rudest person I've ever talked to, even before I really told her what I needed, you could already tell she did not want to help me. She started to give me attitude, bobble her her and roll her eyes, she then continued to give me attitude when trying to explain a policy to me. Hey I respect the policy what I don't respect is the attitude she gave me when she tried to explain it. After a rude explanation and an audible hufff she said well deal with the manager then....I have managed customer service for over 15 years and I would never accept one of my employees having such an attitude with a customer, customers are the reason she has a job after all right? The manager was nice and explained the policy to me but didn't do it with a crazy attitude as the teller. After almost 2 years banking here, I can tell you I have never had a good experience when I go to a teller, it's always something. The managers and the people who open accounts are always great, but why hire people that can't resolve and issue and always depend on the manager to clean up their mess. The worse part is the negative experience is never bc something can't be done it's bc of the crazy attitude thetellers have. Again just to remind them, I am the customer, I am the reason you have a job! Honestly it was so much better when you guys had the teller assist in the atm, the people were much much nicer!
-
June 2018 by miguel ruiz-velazquez
Slow need appointment to talk to rep. 45 minute wait without one. I don't have that much of my time to give to any bank plus get charged 12 dollars to keep my money available. Sorry Bank of America not worth it.
-
December 2017 by Joe Barilla
Update your dam ATMs outside. Slow and crappy
-
July 2017 by ryan moran
The assistant manager .... Monica , was fantastic and so informative if there new state of the art live teller system . Which is also very impressive. Makes me want to come to the bank as appossed to dreading it. Monica and the head manager where both so kind as I opened my personal account up with your Bank after Monica explained the benefits and walked me through the online banking and it to is superior and so much more user friendly compared to Chase , TD, , and Capital One. Just an absolute pleasure and excellent experience, professional, informative, well within the confort of assistant Mananger , as she can probably mange 2 banks . I already refered 2 friends and several employees to her and your bank . Sincerely, Ryan Moran
-
June 2017 by Vish Sharma
One of the best banks I have ever had the pleasure to be in
-
August 2015 by Geping Liu
Very friendly staff member.love it.