Fastrac is a convenience store chain with over 50 locations in upstate New York, operated by EG America. The stores are known for offering a variety of fuel, snacks, and services, aiming to provide convenience and quality for both travelers and locals. Reviews highlight the friendly and helpful staff, with some employees going above and beyond to assist customers, even handling multiple tasks at once. One employee was praised for being an excellent customer service representative, while another was commended for managing multiple roles during a busy shift. However, there are concerns about staffing levels, with customers expressing frustration about too few employees working alone, which raises safety worries and impacts service quality. Some reviews mention disappointing food, such as a hard pizza, but overall, the focus remains on the helpful staff and the store’s efforts to meet customer needs. Despite occasional challenges, Fastrac’s staff dedication and customer service stand out, making it a popular choice for those seeking convenience in upstate New York.
