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February 2024 by Claudia Sajquin
On the food court the person attending the cashier is very rude. He needs to lesrn how to offer a good customer
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June 2023 by Irene K.
As much as I love this store, I also hate it! 10:45 on Friday with only 2 registers open and telling everyone to do self check out. Self check out for $300 cart doesn't really work!The people on the escalator is another story! If you have more than 10 items the guy sends you to the elevator, thus creating a line for elevators with 25 people WAItiNg while the stairs are empty!!!The Chinese lady doesn't know how to lock carts and if you're not holding on your cart you'll definitely get hurt! I don't understand how hard it is to train them in locking carts or having some common sense!!The cashiers are pretty good, with the exception of the tall lady in dreads and glasses!!! She's AMAZING! Fast and efficient this woman deserves a raise AND a promotion!! Give it to her! This review is as based on June 16th, 2023
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May 2023 by Brie R.
WARNING: NOT A FRIENDLY LOCATION FOR CHILDREN WITH AUTISM!!! I have been happily coming to the Port Chester Costco since it opened. However, my experience this afternoon was SO TRAUMATIZING and SO DISGUSTING that I will now go to the Danbury location or give more of my business to BJs. Did I mention that this event involves insensitivity towards a 2-year-old with Autism.I came to Costco today with my autistic 2-year-old and her ABA instructor. The visit was a positive event until we reached the self-check out. Today a woman named Edys decided to enforce an item limit when I was already at self check out with the instructor and my autistic daughter who was deregulating. Anyone who has been touched by autism knows deregulation is a worst case scenario. Instead of offering exceptional customer service and helping out a mother with an autistic child, she felt the need to argue with me on the floor about how self checkout was now an express lane (Shoprite anyone?). I pointed out that there was no item limit on the sign and I've used this lane without incident- she'd be the absolute first to tell me that there was an issue. I could hear my daughter screening and crying in the background as I pleaded for Edys to let me scan so I could get my daughter out of there (whom I identified to her as a child with autism) Edys could care less. This woman posted next to me and continued to argue with me, on the floor, in front of other customers as I was scanning my items. I couldn't believe it! She showed absolutely no concern or training in customer service. Costco- Your Front End IS Customer Service and is the last impression the customer has before they walk out of the door. There was a lost opportunity to turn around a very difficult situation and create a lifelong customer. Instead, Edys misrepresented your company and chased one away. By the way, your Supervisors or whoever was running the FE were completely oblivious. I never do these but this involves a child and an insensitivity towards the special needs community that is inexcusable. We need to keep speaking up for those who can't.
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April 2023 by finn jonsen
Very good for 9 dollar pizza
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February 2023 by Deepankar Chakraborty
Delicious pizza. If you're around Costco and never tried their pizza, you're missing out. ?
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February 2023 by Desire' Hardison
Two floors. Good selection.
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January 2023 by Sue K.
I wish I didn't have to write this review.We go out of out way to get pizza from this particular cost ( Port Chester Location) since they have the best bakery department, especially Crossiant and pizza dough. (I have been to Brookfield (CT), Westbury, LIC, Norwalk (CT), Nanuet, Teterboro (NJ), Wayne (NJ) and other states such as GA, TX, VA,etc while we traveled. We usually call ahead to order few pies to keep them in our freezer. This time I went to kiosk to order before shopping and went to pick them up. We were a bit hungry so we decided to take a bite in the food court. Everything was perfect until then. Since we needed something to drink, so we decided to order a hot dog combo with a soda. My husband asked for a straw which usually come with a soda cup but the lady said she didn't have it. He came back without one but I looked around the food court and they all had straws on their drink. My husband went back and asked for it and she said she doesn't have it. I looked around with almost everybody with straws on their sodas.I finally went up and asked for a straw and she said she didn't have it. I looked to a lady right next to me being served with some kind of strawberry drink with a straw . At this point, I have had it. I went to the manager outside of the food court asking if I can get a straw. They finally opened a box of a straw in front of me and gave me one. During this episode, the employees at the food courts were giggling. Trust me. It was busy and they expressed with their facial expression and their attitude that they weren't happy to be at work until they started giggling.I have asked to talk to the manager and she told me:1. Her answer- We don't give out the straws unless asked. ( My answer-Yes, we asked for one.)2. They ran out of the staws. ( However, the lady next to me were given one after my husband asked for it twice and they said they didn't have any.)3. The manager didn't think the workers were being biased. ( Be consistent! You give to one person and not to the others. Yes, someone is being biased for whatever reason it may be.After pointing this out to the manager ( Marilyn), she apologized even though she didn't think her co-workers were being biased. She even asked me to report this issue with the corporate office as well. I have read some reviews with similar issues for this food court. Please be courteous to ALL Customers. I am also a fan of saving the earth, however, be consistent with your policy.I am sad that I have to share this since they do make the best pizza out of all other Costcos in the area. I wish they just had a bad day but I really doubt it. PS. I have a picture proving that they all had straws on their drinks but I will not post a picture.
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December 2022 by Mary M.
I have been a loyal customer of this Costco for years. Many of the employees here are familiar faces to me, which means that the management is doing something right for them to stay. The other day, all the carts were elsewhere but at the front door. While looking for an available cart, I mentioned to one of the employees that it was my second time searching for a cart in the parking lot. He apologized. I said to him, 'it is not you, but those customers who do not return them to the cart return.' Speaking of the customers... I have had several would-be-altercations with some of them. I am not sure why some mature women are stressed out and interested in fighting with me, while I did nothing but perhaps standing in their way. I had to be the grownup and walked away. If the employees are mean as well, I would stop shopping here. The hard-working employees are the gems at this Costco.
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November 2022 by Rina P.
On November 20, 2022, my family ordered a pizza pie at the food court at 4:13 PM. The lady (name on the receipt says Jeidy) told us that the pizza would take 15 minutes to prepare. We watched as people ordered after us and got their orders before we got ours (including people who ordered pizza pies). When my dad asked the first time, the same lady told us that the next pie would be ours. Three pies were taken out of the oven and served, but not to us. When my dad went up again to ask again (POLITELY i should add), another man behind the counter raised his voice at my dad and yelled at him, as if it was my dad's fault that they didn't give us our pizza we ordered almost an hour ago. They took the individual slices that were sitting outside for as long as we were waiting, put them in a box, and gave that to us. When we spoke to one of the managers on duty George, he spoke over us, didn't listen to what we had to say to him, and just tried to diffuse the problem without properly addressing the problem. Very, very poor customer service coming from their food court and the manager George. When I tried to explain that my dad got yelled at for a mistake that wasn't even his, George continued to interrupt me as I spoke and crack jokes, which made me even more infuriated that he did not take our situation seriously. George did not help us at all that day. Hope you do not have to deal with George either for any of your customer issues.
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October 2022 by Pat D.
Oct 2022, TIRE DEPARTMENT in Port Chester, NY. I needed to have my Lug Nuts Torque rechecked after 25 miles since I purchased the new tires, So, the next day I drive to the Port Chester Costco. When I arrived Reyline, the Service Rep was able to get me in right away without waiting too long. Reyline was very professional and a pleasure to work with. Honestly, it only took a few minutes to check each Lug Nut, to make sure they were tightened.
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August 2022 by Leo G.
Rudest Costco in Westchester. Customer service was okay but then I very slightly bumped a guy serving chips and guacamole and apologized (nothing fell off his cart) and he said, "Really? Really?" and glared at me. Next I asked two employees after saying excuse me where the toilet paper was. One of them said, "Front." That was it, like I was stupid and rude for interrupting their conversation for a nanosecond. (The toilet paper is inconveniently located behind the checkout lines so you have to cut through lines.) Never coming to this one again and will make sure to tell other folks to avoid it.
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May 2022 by C E.
What can I say, it's a Costco?! I wish it had a wine section (and more ethnic Asian foods), but I'm pretty sure that's a NY state issue, not a corporate thing.
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May 2022 by Kevin's L.
Joined Costco in Port Chester today. The process was speedy and hassle free. Sampled the Cilantro Lime Shrimp and the Tuscan Bean Salad. Not bad. The store has 2 floors with escalators that are a bit too slow. This location was not crowded at around noon time on Wednesday. Nice and quite with no annoying music. They have a pretty good variety of different stuff. You can even buy your next car with them. The parking lot is a little small for a Costco store, but was not an issue for me. The employees seem to be friendly and had a positive attitude. All around it was a pleasant experience.
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September 2021 by Karla A.
My favorite place!??
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July 2021 by Gale F.
We have been to many Costco's here in New York and down in Florida and , while they are all consistent as far as layout and pricing goes it's the people that staff the store that really make a difference. This starts from the top (store manager) and goes out to all the other employees. Again while most Costco's are staffed with very knowledgeable and helpful staff, the Port Chester store has some excellent standouts. From George , the store manager who told us "we got you covered, anything you need, we will take care of you" to Brandon at the return desk who is unfailingly polite and helpful to Samantha who went to get a forklift to get something for us from the top of one of the very high shelves to Alexander who put two very large, awkward and heavy boxes in our vehicle and smiled while doing it. They, along with anyone else we have encountered are always pleasant and helpful. A Great Store with a really Great staff, it is truly a pleasure to shop here.
