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March 2024 by Abigail Osborn
I will not go to this valvoline again. After having my oil changed and driving on the highway, my car began making loud scraping noises. I pulled over to find that the technician did not attach one of bolts back underneath the car and the bottom plastic covering was scraping the road as i drove. I drove back to have it addressed and did not feel heard by the manager who was dismissive and did not at all seem alarmed by the error. I will not be returning.
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March 2024 by Ana Rodrigues
Not good customer service from one the guys, very rude and very bad way to treat customers.First and last time to come here for sure …
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February 2024 by elijah batista
I drove to the Valvoline that’s not too far from work for an oil change on my Acura MDX on 1/25/24. I immediately got greeted by the guy servicing my car, and told to wait behind a car that was getting serviced. The staff there were respectful and professional. Service went as planned and they even checked my tires and filled up my windshield washer fluid without any hesitation. I also needed a rear windshield wiper. He had trouble removing the rear wiper because I mistakenly bought the wrong one and the bracket got stuck. I got out of the car and told (person) to just remove it and I helped him try remove it. While attempting to remove the wiper in a joint effort, the arm snapped. They looked immediately distraught and I ensured them it was ok that I would pay to replace it as it wasn’t his fault. He even admitted to his boss Daniel the manager here that he messed up. Daniel came over and had said that they can get a new arm direct from the dealer at no cost to me but there was a wait of 25mins (which I had no problem with at all). While waiting, I noticed the other guys who I assume were new, were being trained and guided by Daniel. Daniel shows great managerial skills and respected the guys there that were learning. Overall makes me feel like they all care and regardless of how busy it got they got it don’t no fuss at all. When he came back with the arm and installed it quickly. I insisted on paying for the arm and the wiper but they refused to let me pay for it. These guys are great over here and overall professional. From admitting to a fault to being very respectful and professional at all times. 10/10 would definitely recommend coming here for anything they service. Thank you guys for doing a great job! Keep it up!
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February 2024 by Shirley Partridge
I couldn't do a better job myself! I am glad Valvoline stores are around to take care of my vehicle like a doctor takes care of me. What would I do without my car? I take care of my investment. Thank you Valvoline... the Pleasantville store is wonderful!!!
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January 2024 by Paul Glenn
I didn't remember the manager's name but he had his team rockin. He was super helpful while dealing with the cars that were lined up waiting
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October 2023 by Demetrios Mourouzis
I park in the bay and tell them what I want after they get started I look up the current coupon on my phone and apply it at checkout.Same as always, I'll probably always go back.
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June 2023 by Travis Eduardo
They purposely put my oil back in the engine oil tank because I asked for synthetic blend instead of full synthetic and they purposely didn’t screw the drain plug back in. I would try to file a claim on their website but I barely had evidence to backup the ghetto service I received.
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June 2023 by Michael Kitlas
Nicole and her staff are truly amazing. Knowledgeable, polite, and always go above and beyond to help.
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April 2023 by Aaron Kinney
Just had a quick, efficient, and exceedingly pleasant oil and filter change. Was impressed by the professionalism of the interactions between the two mechanics, who were also genuine and friendly and ready to answer all questions. I only caught one of their names (Quintein) but the other was equally as affable and knowledgeable.
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March 2023 by Caio Raposo
I've been a customer of Valvoline for quite some time now, always choosing to take my car to the one close to my place.Today due my schedule I decided to go to the Pleasantville location and it was a great experience.From the moment I pulled at the service bay, I was greeted with exceptional service by a gentleman named Daniel. Very polite and professional, I felt confident that my car was in good hands. And what was amazing is that Daniel was training a new employee.His passion for his job was evident in every detail. He took the time to patiently and thoroughly explain each step of the process to the trainee, ensuring that they fully understood the importance of doing things correctly. I was truly impressed by his dedication to not only providing excellent service but also creating a learning environment for the next generation of Valvoline professionals.He kept me informed during the entire time and made sure that all my concerns were addressed. It was clear that he genuinely cared about his work and the satisfaction of his customers.The visit exceeded all expectations, and I couldn't be happier with the service I received. I highly recommend this location to anyone in need of services and will certainly be returning in the future.
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March 2023 by Kathleen
This facility is fast, knowledgeable and friendly. Always a pleasure to go there!Services: Oil change
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March 2023 by Dom Na
Always great service. Convenient location. Friendly technicians.
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March 2023 by Eddie Rodriguez
Great service as always, very professional staff..
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December 2022 by Thomas Klecan
All of the staff here is so friendly, informative, & efficient. The woman who I believe is the manager here is an absolute gem. She's so nice, remembers me every time I go, & I trust her completely with my car. In my opinion, she alone makes this location a standout from the rest.Service: Oil change
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December 2022 by Blazej Pulawski
Best Valvoline that I’ve ever been to. Professional and well run. Other locations should take notes.Service: Oil change