JCPenney is a large retailer offering apparel, home furnishings, and beauty products. Reviews present a mixed experience. Customers praise the amazing, friendly, and helpful staff, with specific appreciation for excellent service in the JCPenney Beauty section and associates who provided great customer service. The selection of dishes, jewelry, and good clothes receives positive mention, along with good deals on apparel. However, significant criticisms are noted. The store is described as always empty with an outdated spirit. Some departments, like children's sections, had almost empty gondolas. The store environment was problematic, reported as smelling stuffy, very hot with broken air conditioning, and having water coming in. Fitting rooms were dirty, and the layout was hard to maneuver in tight spaces. Despite these issues, some customers express hope the store never closes, thanking employees for efforts to keep it clean and welcoming.
I will never understand the buzz of consumer appeal to JC Penney. The supply of merchandise is limited and the discounts offered are not very attractive. Fortunately, there is ample free parking available and the staff is cheerful.
June 2024
I don't know how or why this store is still open. Always empty.. and the Jc Penney"spirit" is really outdated...
May 2024
The staff was amazing i was struggling to find a dress shirt and they stayed open later to help me which was most appreciated
