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September 2023 by e H.
'17 Tacoma TRD Sport. I was informed that my year truck might develop shift problems due to a need for updates to the ECU. I was told it would be advisable to go to my dealership to have them hook their laptop to my truck and check for needed updates which could be installed on the spot. The next time I was in Plattsburgh I stopped at della Toyota and asked the lady in the service dept if I needed an appointment to have my truck checked for updates. She had to go to the office and sent out another lady who told me, "That will require our master mechanic. It will cost $125.00 up front." When I asked if I actually needed updates would it cost more, she replayed, 'yes'. I told her, "Well, my truck seems to be shifting ok now. So if it will cost $125.00 just to get in the door I'll look around for other options." and walked out. Since della has taken over the dealership service has suffered. This is my 3rd Tacoma (1 from Heritage, one from Garrands (now della) and this one from della). I plan to keep this one for a while, but if I decide to trade, I'll go across the lake.
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August 2023 by Chloe H.
Called and made an appointment, gave the lady on the phone and gave her my VIN number to order parts. Got there and waited 45 minutes for her to tell me they had not ordered the part and to make another appointment. I live 45 minutes away and my time was not respected in any way. I called after my experience to complain and was told that "there was a breakdown in communication" and that i will be given a discount, if they dont make it free i will argue with them until i make someone cry.
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August 2023 by Susan Barber
Great staff, knowledgeable, polite, friendly. Clean building, everyone always happy. Fast, complete service.
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August 2023 by Pendra K.
Great car, but it doesn't do me any good if I can't drive it legally! I purchased my RAV4 45 days ago and STILL haven't received my registration. I was pulled over by a police officer and he told me to drive home and park my vehicle until it was properly registered. Also, since I had traded my Honda CR-V in for this vehicle, I had swapped the insurance. Well, the DMV knows I have no insurance on the Honda (why would I?), but they have NO RECORD of the new vehicle! The DMV is now threatening to suspend my drivers license until I can prove I have insurance on my Honda. I told them I had TRADED the Honda for the new Toyota but they didn't believe me because there's no record in they system. TERRIBLE SERVICE!! WOULD NOT RECOMMEND!
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December 2022 by T B.
Della toyota is the worst place to deal with. They continue to lie n steal money from me and many others. I replaced 4 sensors In my tires. I paid for 3 n they were suppose to go good for 1. Now I have another bad sensor n that claim they only replaced 3 out of 4. Want to charge me 75$ to see it. Why in the he'll would I only do 3 out of 4. Thousand of dollars in my car n they can't even replace a sensor. They lied about replacing the 1st sensor.
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October 2022 by Pam Winch
Give it one star because of the estimate that was given to me to fix my car. Went to another certified mechanic and estimate was $400.00 cheaper. For exactly the same work. Plus didnt like hearing about one of the girls medical problems. I was mad over the cost and she starts in about her medical problems. Dont think I will ever be back.
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September 2022 by Christopher R.
Beware of Della Toyota and this "family" of dealerships! They cannot be trusted. The Facts: Della did not inspect the used car we purchased from them in March and we had to bring the car back on MULTIPLE occasions before they (finally) fixed the brakes - and that cost us lots of time and money bringing it to them from out of state! Their (very) poor service was evidenced by their (ongoing) track record of shortcutting things. They prey on customers and are precisely what's bad with car dealerships. Della employs predatory business practices! They should have properly inspected and fixed the car BEFORE they sold it to us. We recently learned from a professional mechanic that the tires they had on the car when they sold it to us were unsafe (cracked between the treads) AND that the rear springs were broken (and had been for quite a long time). Also, the calipers are leaking! Della pushed this vehicle out the door - without fixing what needed fixing - at our expense! They said to bring it back to them AGAIN - and then wanted to charge me approx. $2,000 to fix the issues they NEVER inspected or addressed in the first place. They are unethical, so steer clear!
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February 2022 by James M.
They quoted me $1200 and charged me 2000. They had no excuse for it other than "labor". However they did not fix the problem and they told me that they were going to replace my serpentine belt because it was worn out. When I told him I had had it replaced two months ago they said OK never mind which proves that they're liars. I came in for a shake the car still shakes. I doubt they did anything they are thieves that need to be locked up immediately. people don't have money to spend like this
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September 2021 by Michael B.
My wife and I bought a 2017 Certified RAV4 from Della Toyota. We have had the car for one year and 7,500 miles. It failed inspection for tires and front brakes. I have to admit that I should have looked much closer than I did. Had I pulled a tire I would have never accepted it. While I don't dispute that at the time we got the car it legally passed inspection, in my opinion it was close to the limits and I didn't expect that from a quality dealership. I'm now spending about $ 800 for new tires and front brakes. It would be even more but I did the brakes myself. I would highly recommend anyone purchasing from them to have the car checked by an independent shop.
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October 2019 by Madi Martin
Ryan is the guy to see when you go there very helpful and super nice! Thank you Della and Ryan for an awesome service today!
