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January 2024 by Inga St Juste
All of the workers at this post office are really nice especially Lee! She is so pleasant and freindly. An absolute darling!
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December 2023 by Salvatore Rispoli
They should fire everyone in this post office not a single good or nice employee in the building. They send every package back claiming it has the wrong address the problem with that excuse is my family has lived here for over 30 years and never had a problem. So we wrote it how they told us to I mean the 6 different ways they told us to write it and everything gets sent back. They still tell us it's our fault but multiple people in the town have the same problem. If there is action being taken against this office I want to know I've lost insurance informations bills and everything. Because these people can't function in society. Wouldn't be suprised if they steal the packages.
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December 2023 by Angela Obernesser
Most of the experiences I’ve had here have been negative. The PO Boxes are only accessible when the post office is open, and if you live in town you have no choice but to have all your mail put in the PO boxes. I work a regular 9-5 job out of town, so the only time I can get my mail is Saturdays. Recently, I came in to pick up a package that showed on the tracking that I was “available for pickup” but the people working there told me I had to wait and come back another time for some unknown reason. Having to wait for my mail for up to a week is extremely frustrating. On top of this, the staff here are typically not pleasant and clearly doing whatever they can to get you to go away and leave them alone. I in that it’s busy there, but if my package says it’s available, I should be able to pick it up.
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December 2023 by Ty Smith
If someone is getting a passport there needs to be two people at the register. We should not be waiting for someone to figure out their whole life infront if the register… I’m just dropping off a package and wait 20 minutes. Figure it out
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November 2023 by Marcella S
Lei is wonderful. Always kind, caring and friendly. Thank you for making my days a little brighter.
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October 2023 by Skaterpawz Games
if i could give no stars i would. i called monday about a misprint on a package that i had done on accident. it was delivered to that adress and not mine and i was told theyd call me back with information. IT HAS BEEN A WEEK since i had heard from them. i tried calling AND NO ONE IS THERE TO ANSWER THE PHONE?!?! not to mention they mess up evwryones mail on my street horrible. yall can do better.
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October 2023 by Matthew Kanan
I wish I could leave less than 1 star. My experience with both the Wallkill and Pine Bush USPS offices was nothing short of a nightmare. I had an appointment with Wallkill to order a passport. Once I arrived they let me know “We don’t do that anymore!” - GREAT!They said they would transfer the appointment to Pine Bush, in my ignorance I thought “easy peasy- no reason to be upset.”Once I arrived to Pine Bush, not only was there no transfer, but also a walk-in fee for the services. As well as a wonderful attitude from the workers that screamed “I hate my job.”After 4 hours of agony, I was able to finish everything up. Just a short 4 hours. Nothing better than 4 hours spent with my best friends over at USPS.“Rain, snow, sleet, or hail” they find a way to make you feel stupid for their poor practices and terrible communication skills.Just do everything online, go to FedEx, or take your mail on a flight and save some time.
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March 2023 by Steven Morrow
Wish I could give zero stars. The only thing this post office is good at is losing packages. To be honest, I get excited when they actually arrive without issues. Almost once a month, I’ll receive a slip in my box to pick up a package the counter. When I get to the counter it’s the same story, “oh we don’t see it, we might of put it in the wrong box, we have to look around for it, we’ll call you in a week”. How hard is it; to match the PO Box on the package, to the PO Box on the wall.
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March 2023 by Nick R
They deliver to my house whenever they feel like it. Had an Amazon package sent by mail and they used the excuse my driveway wasn't accessible because of snow. That is not true, There was no delivery at all. Wish Amazon and others shippers would not use them. Can never get in touch with anyone either.
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September 2022 by Bernie L.
Wife and I needed to update our passports, new photos were necessary.The process was very simple and quick, love the employees here.I see negatives reviews about this po, have never had an issue here - 28 yrs.Thanks PB PO!
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July 2022 by Shem Rabano
They do not deliver packages to the house because they claiming they only deliver to mailbox! What a joke! Literally they get paid to deliver packages but only when convenient.Clearly attitudes from past century.Never had issues with Amazon, UPS, FedEx or other postal service.
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February 2022 by David Vasseur
I had to send out some time sensitive information. They were very helpful and knowledgeable. You might have to wait a bit longer when it is busy, but they give everyone the attention that they need. I have never had a problem.
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September 2021 by J C
Amazing customer service, even (I believe) the post master general came to the counter and asked if I was being helped, I replied not at the moment, he stopped what he was doing and couldn't of been more professional. Newburgh and Cornwall POs take notice!
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September 2021 by Michele Paige
Great workers!
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August 2021 by Erica Litts
This post office should be ashamed of themselves! Even prior to covid-19 my mail was still getting mixed up with others people's mail, I wasn't getting all of my mail, sometimes I would get other people's mail (and I still do) and most deliveries were delivered to a neighbor if I were lucky. I called them many times over the 2+ years and their excuse every time is that they always have a new driver on my route. I just received a notification that a package was delivered and I know that it would not fit in my mailbox so I called them and spoke to either Dee or Bee and when she had a hard time hearing me instead of waiting she hung up and now no one is answering my call whatsoever. I've called a few times now and not one person is answering the phone. This does not surprise me though. Sadly when you go to the post office in person there's a gentleman there that is very nice and very helpful I just wish that everyone that works there were like him!
