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My coffee tasted absolutely horrible and I ordered an everything bagel with cream cheese and bacon and did not receive my bacon yet they charged me for it. Thought that the store getting fixed up would make the food better but it did not at all. Never will go here again!
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January 2024 by Ben
They are very fast and
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January 2024 by Johnpaul S
Missing food , also my order was not made how I asked there service really isn’t the best ,every time I go there something is wrong or missing !
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January 2024 by Bridget
Under construction only the drive through was open. Staff were working in harsh conditions with contractors doing remodeling right behind
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January 2024 by Jason M.
In line for 20 mins and only 2 cars in front of me. Wish there was no curb here I'd be out of here. Ridiculous
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October 2023 by Ella Esmenos
They messed up my orders and some food are missing. Not the first time it happened. They need to revamp the place by making better food and hire workers that pay attention.
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October 2023 by Ty Smith
BUTTER & CREAM CHEESE. You always forget cream cheese, waited 10 minutes at an empty drive through to get wrong order.
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September 2023 by Kimberly North
Everytime I go to Pine Bush Dunkin Donuts there is always a problem. Order a Latte today and the machine is broken until further notice. Then there new store hours are 5am to 5pm. Monday thru Sunday. You are going to lose a lot business with those store hours. There are a lot people that love to get coffee after 5pm.BEEN SITTING IN DRIVE IN FOR 15 MIN AND SHOULD HIRE MORE PEOPLE
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September 2023 by Malinda Marl
Had the absolute worst experience at DD in Pine Bush and it is completely unacceptable. My daughter and her father (dark skinned) went through the drive thru and ordered a dozen doughnuts NO sprinkles before they left they realized the doughnuts had sprinkles, no big deal accidents happen! So instead of holding up the line he parked and went inside to let them know that they gave him sprinkles on the doughnuts. He waited in line behind a lady (light skinned) who when got to the counter returned food from 2 DAYS AGO… he then let Lee (employee behind the counter) know that he just came through the drive thru and and that his was given sprinkles when he asked for no sprinkles. Lee then said “we can’t take food back” even though he took the lady in front of him food back from 2 days ago. So Lee was asked why he took the Lady’s food back but he can’t fix the order that he just ordered. His response was “you can speak to my manager” mind you I’m on the phone on FaceTime the whole time witnessing this and I could NOT believe what was happening. I wish I could say that racism doesn’t exist but it does and this was disgusting to witness! If you can’t treat people equally then you have NO business working in Customer Service. The situation was addressed by the assistant manager who was very apologetic for his behavior and contacted the store manager who did reach out to us. I do understand there are company policy’s and that would be acceptable if Lee had not just taken food back from 2 days ago from a different race with no problem especially right in front of him. Needless to say I’m pissed!
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July 2023 by Jim B.
Why the hell a) does it take so damn long; b) is the order NEVER correct, and c) does the coffee ALWAYS taste sour?! The sour part always gets me. What are you folks putting in the coffee? Are you not cleaning properly? Are you trying to save money and cut corners? I don't understand how this Dunkin survives! It should be shut down. Also, whenever there's a promotion for ordering ahead online, the system seems to conveniently be "offline". Management never seems to want to talk to you, either, which baffles me. I wish a Starbucks would open in town and this place would shut down.
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July 2023 by Deborah Hensley
I walked into the empty restaurant… girls talking and laughing in the back and don’t address me.. I walk over and ask politely if I can order. The young lady turns her head and says, “I will be with you in a moment “ turns back around and continues her conversation about her young adventures. Very rude I walked
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May 2023 by Paul Blart
Probably one of the worst locations I have tried. The iced coffee always tastes like it’s burnt. Doughnuts taste old. Won’t be spending money at this location again. Update as of 05/16/23 seems like this location has changed management. Was in a rush and wanted coffee went through the drive thru the employee was very polite and helpful. My iced coffee was perfect. I’m definitely going to give the new management and employees several more visits to say they have made drastic improvements.
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May 2023 by Brittany Field
Yikes.. not even worth the one star. Two days in a row I was served frozen egg bites, staff is extremely rude and unprofessional. Worst service I've ever gotten from a Dunkin or any food establishment for that matter.
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April 2023 by Rick Mallory
If the owner reads these reviews, do something about your store...the absolute worst dunking donuts location in New York state. Slow,and always f'ing up orders. Plan on spending at least 15 minutes if you use the horrid drive up window. Hey owner, fix it.
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March 2023 by Erica Litts
My first time there I had an excellent experience with a staff member who was the kindest, friendliest and patient with me as I didn't know what I wanted right away! I was very happy with the customer service I received! I was even giving advice on where I could take horseback riding lessons nearby which was pretty cool! Thank you!
