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August 2024 by Dale Edwards
Our van broke down crossing the country and we got towed to their shop. Ray and the other mechanic were wonderful! They took excellent care of our stranded crew. Fixed our van fast and efficiently. Ray even called us later in the day to make sure all was well. We felt blessed to have been delivered to their shop!
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January 2024 by Daren Hammond
Very friendly service and done quickly. Very reasonable pricing.
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December 2023 by Al Belair
Outstanding service by Ray and the team at Phelps Service Center. We were stranded just off the Thruway exit in Phelps and had our Tahoe towed to the Service Center on the day before Thanksgiving. As we were on our way to Philadelphia, we decided to rent another vehicle and hopefully pick up our car on our return the following Monday. Ray and the team had our issue diagnosed before we left the service center and fit us in to have the repair complete later that evening. Service beyond our hope and expectations! Great service and reasonably priced. Would highly recommend.
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November 2023 by Noah Czadzeck
Did work very on top of it fast
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August 2023 by Ray Watt
Honest, fast and friendly.
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July 2023 by C M
Outstanding Fast Component Service at a Great Price!!!!
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July 2023 by Christopher Mahoney
Outstanding Fast Component Service at a Great Price!!!!
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June 2023 by Joshua Fraker
Called while stranded - owner was kind, considerate, and ordered parts for my vehicle in anticipation of me possibly getting service there. While I ultimately ended up with another business, Phelps called to check on my safety. Top notch customer service in my view.
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May 2023 by Matthew Martin
Phelps Service Center is my go-to place for vehicle inspections. The personnel are friendly and helpful. Thanks everyone!!
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March 2023 by Lyle Bean
Great service. Had a great experience with owner and staff
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November 2022 by James Rowley
Very thorough and quality work. I got a genuine sense they truly cared when they broke down all my options, gave me recommendations, and even offered to help on numerous occasions, going above and beyond.
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November 2022 by bill Glitch
They did what I asked, did it well and I didn't feel like I was pressured into doing more. I have recommended them to friends who were very pleased with the experience as well
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October 2022 by Jessica H
On our way to NYC to pickup family due to airline connections cancelled to Rochester for a blizzard in Feb 2021, our metal shielding on our Honda fell off on the interstate grinding against the road, we managed to get off the Phelps exit where they were kind on the phone saying get off the road we will help you and come get you if needed. Our insurance plan said it be hours for any tow truck. We slowly carefully made our way over to their center and they immediately took care of us on the house for safety after hearing our story. Checked our air pressure of tires and bolted are shielding back up to keep us safe while we warmed up with coffee in their lobby. Thank you guys are the real heroes in our adventure! Once a raider always a raider!
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May 2022 by Jessica E
On our way to NYC to pickup family due to airline connections cancelled to Rochester for a blizzard in Feb 2021, our metal shielding on our Honda fell off on the interstate grinding against the road, we managed to get off the Phelps exit where they were kind on the phone saying get off the road we will help you and come get you if needed. Our insurance plan said it be hours for any tow truck. We slowly carefully made our way over to their center and they immediately took care of us on the house for safety after hearing our story. Checked our air pressure of tires and bolted are shielding back up to keep us safe while we warmed up with coffee in their lobby. Thank you guys are the real heroes in our adventure! Once a raider always a raider!
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September 2021 by Ryan Green
As someone new to the area… this is a great and trustworthy auto mechanic. I plan to take all my vehicles here. The shop was clean and well run.
