Verizon, as an Authorized Retailer, offers a range of services and products, including various phone plans and devices. The Penfield Verizon store has received numerous positive reviews for its excellent customer service. Customers have praised the staff, particularly William and Chris, for their friendliness, helpfulness, and knowledge. Whether assisting with phone purchases, resolving technical issues, or handling customer support matters, the team consistently provides professional and courteous service. Visitors have reported quick and effective solutions to their problems, such as issues with iPhones and service transfers. The store is noted for its clear communication and great suggestions, making it a reliable choice for anyone in need of assistance with Verizon services. Many customers express their satisfaction and willingness to recommend the store for anyone looking for a new phone or needing technical help. Overall, the Penfield Verizon store is dedicated to ensuring customers have a positive experience and find the right device to suit their needs.
I purchased a new phone directly from Motorola, and Will at the Verizon store in Penfield NY was able move all my apps, pictures, and info over to my new phone in less than 10 minutes. Great job! Thanks so much!
July 2024
Stopped in for help with my iPhone 13 which was showing SOS and would not connect to cellular data — they were very helpful and solved my issue quickly and seamlessly. Apparently iPhone 13’s have issues switching to the new eSIM system!
July 2024
Will was awesome at helping us transfer over our service to Verizon! And he also helped us add on another line and device a few months later. Everyone in the store is very helpful!
