Chase Bank, with its branch in Pelham, NY, offers a range of banking services including checking, savings, and mobile banking. Customers have shared mixed experiences, highlighting both positive and negative interactions. One customer appreciated the helpfulness of a staff member who listened carefully to concerns about a bill payment made through the Chase mobile app. The staff member explained the process and reassured the customer, leading to a successful confirmation that the payment was received. Another customer praised the professionalism and reception of a staff member, which helped build trust in Chase as a reliable bank. However, there have been issues as well. A customer experienced significant distress when their savings account was mistakenly closed by a representative. After several days of frustration and failed attempts to resolve the issue over the phone, they visited the branch. There, a teller and her manager quickly helped transfer funds and resolve the problem within minutes, saving the customer from further trouble. Overall, Chase Bank's staff in Pelham has demonstrated a willingness to listen and assist, turning difficult situations around with empathy and efficiency. The branch is recognized for providing personalized service aimed at helping customers manage their finances confidently.
I want to say a big thank you to Mr. Christopher Martines for the excellent reception and perfect professionalism in his work.Thanks to the first meeting with him (as a new family in Pelham Village), we understood and believed that Chase Bank is the best bank for the client.Thank you a lot againMr Christopher MartinesChase... read full comment
July 2022
Samuel was very helpful ,professional and sociable.
July 2020
Unfortunately I don’t recognize anyone that used to work there anymore but this isn’t exactly a new banking trend. However, I had a terrible situation that needed to be resolved ASAP! and the Branch managers were terrific at putting me at ease. That’s all I was looking for.
