The CVS Pharmacy in Pearl River provides a range of pharmacy, health, and wellness services, including prescription refills, vaccinations, and personal care items. It is described as always clean and well-maintained. Many reviews highlight great and amazing customer service, with staff members who are respectful, aim to please, and greet customers. They are noted for doing their best to help resolve problems, deal with insurance issues, and communicate with doctors. However, several reviews refute negative comments by pointing to significant understaffing as a core issue. This corporate-level problem leads to long wait times, lines at the counter, and occasional grumpy customer interactions, especially on busy Saturdays and Sundays when having only one register associate is noted as insufficient. While the staff remains helpful, the understaffing can complicate service, particularly when self-checkout machines freeze or have coupon issues. Despite these operational challenges, the pharmacy receives strong recommendations for its reliable and compassionate service.
We stopped at CVS in Pearl River NY this morning to get passport photos taken. Liam greeted us when we came in and was very helpful and personable. Thank you Liam!
July 2024
I needed help with self checking and immediately someone came to help me. Excellent service.
January 2024
Always great service here. They are always quick and the service is pleasant. Clean and orderly.
