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January 2024 by Dinorka Moreno
Staff is so welcoming and knowledgeable. Anthony took his time to get me the best possible deal while helping me with a separate phone issue. Highly recommend this location!
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July 2023 by Gerardo R.
My phone had installed an eSIM and it is not a fully developed technology, the phone shuts down all the time, it is 90% all the time showing SOS and I have to turn it off and then turn it back on but most of the times doesn't work that stupid trick.
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March 2023 by Joseph Pizzurro
Been a Verizon customer for over 20 years. Went into the patchogue store this morning to ask them to replace a phone charging cable that I purchased from them two months ago. Horrible customer service. We spend about $300 a month on their wireless service and have a pending fios install for another $200 a month. Found it unbelievable that they would not replace a cable purchased in their store two months ago. Next stop is t mobile to move my wireless plan and then stay with optimum for cable and internet. Your decision is going to cost your company about $6000 a year in revenue
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December 2022 by Dr. Larry F.
The service provided has been horrible sins to upgrade to 16 on my iPhone I'll try to call Verizon and all they have is a computerized phone service tech that's not helpful and it will not let me connect to a live operator. Don't waste your time or your money with this company.
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June 2022 by Autumn H.
My sister and I had a great experience with mark the general manager at this location! He was very knowledgeable and understanding. We were switching from Verizon and had trouble starting a new plan online. It was a bit of a process to fix but mark helped us figure it all out and actually made it a fun experience. Every time I've gone into a phone store for AT&T I would be treated with frustration, so it was a nice change. I'm so happy we switched to Verizon!
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March 2022 by Kathryn N.
I have been paying Verizon for "high speed internet" via DSL for years. Yesterday I downloaded Windows 11, which took a full 17 hours. This morning, I found that the installation was faulty. The computer, which is brand mew, could not be used for anything. I contacted Microsoft and they could not fix the problem. The speed test they conducted indicated that my connection is not only unusually slow but is also unstable. Microsoft then erased the download and restored me to Windows 10. This took a additional 2 hours today, bringing the whole process to 19 hours. They advised me to contact Verizon and share the findings with them, requesting the speed I am paying for. I did so just now and Verizon, while admitting that their service is too slow, demaded that I upgrade my service at an unspecified additional cost. This is unacceptable. I am paying for "high speed internet". All I want is what I am paying for via legal contract.
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April 2021 by Kate M.
Worst experience I've had in a long time! I would give 0 starts but it wont allow me to. I went in to get a new phone and the "salesperson" tried getting me to switch my family's plan from Beyond to one of the new ones, telling me EVERYTHING about the plan was exactly the same, I was going to actually be saving money and they were going to give me the iPhone 12 AND an Ipad for less than the price of the iPhone 11 on the Apple website. While switching over the plan, I received a text saying my Apple Music was no longer a part of this new plan. She saw the text come in and took my phone, saying she needed the device # and when I mentioned the text, she just told me it was nothing and Verizon is just sending texts because we were changing over the plan. If I went with the "new plan" I would've lost our free Apple Music on all 4 of the phone lines we have! I asked to be switched back to Beyond and she gave me an attitude. I wound up getting the iPhone 12 but the price of that went from $500 to $800 because I wasn't going on their new plan. Before I left I tried making a call and she had my phone shut off already! Again, she lied and said she didn't but I couldn't text or call until I went home and set up my new phone. When I asked her for her name she told me it was Alicia, but once again, this was not true. Her name was Jovan. Don't trust these people! If it sounds too good to be true, it is!
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April 2021 by Daniel S.
3.5 Stars for the Patchogue Corporate-owned Verizon Store. This is one of the two corporate-owned Verizon stores in central Suffolk County. It is located in the Gateway Shopping Center where the other one is at the Smith Haven Mall. When my brother and I stayed at my dad and stepmother's house, the family puppy who is in the teething stages scratched my brother's brand new Galaxy S21. Fortunately, only the screen protector was damaged. Being that my brother needed to a new screen protector I encouraged him to buy an Otterbox Defender for his expensive phone. After walking in the Holtsville Ecology Center with my family, my brother and I made a quick trip here with the purpose of picking up a Galaxy S21 Otterbox Defender while my dad and stepmother waited in the car. Due to the Covid-19 protocols there was limited capacity. We waited a couple of minutes to enter the store. The Manager on Duty greeted us and from that point on would help my brother find a screen protector and install it. I believe that his name was Michael. He was helpful and professional. For a corporate-owned Verizon, it seemed smaller than the majority that I have been to. And missing in action were Otterbox Defender cases for the Galaxy S21. How can a Verizon Corporate store not carry an Otterbox Defender case for a high end Flagship phone when businesses such as Amazon, Best Buy, and Walmart sell them? Some of the screen protectors seemed to cost a few dollars less than the Otterbox Defender. Additionally I saw very little power banks. A secondary purpose of the visit was for me to check out power banks. My brother was left to buy a screen protector which the professional Manager on Duty carefully placed on my brother's Galaxy S21. While he put the screenprotector on, we met another friendly Verizon Associate who told us that he lived in Las Vegas where my brother and I were returning to in a week. If this were my phone and my dad and stepmother were not waiting in the car, I would have walked to Best Buy to inquire if they carry the Otterbox Defender. I would think they would since I brought one from Best Buy for my Galaxy phones. In my opinion an Otterbox Defender is a must when getting a phone, and before leaving the store I will direct them to put one on. Having a Best Buy a few stores down is advantageous considering that it creates competition for smartphones and accessories. Additionally if Verizon cannot detect a smartphone issue, there is a possibility that the Best Buy Geek Squad can. Isn't competition a great thing? I rate the Patchogue Verizon-owned store 3.5 stars. In my opinion they ought to be selling must-have accessories such as the Otterbox Defender for the Flagship Galaxy S21 and more power banks instead of a merchandising emphasis on pricy screen protectors. At the same time I was satisfied with the Manager on duty's customer service when my brother and I visited on the afternoon of Monday, March 29, 2021.
