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May 2024 by Christopher Tannenbaum (Smiley)
Great Bank
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May 2024 by Doug
New customer here…first transaction/interaction was with Donna who was amazing!!!
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April 2024 by Angela Giannotti
I was switching banks and the woman, Kathy, who helped me was wonderful. She made me feel welcome and helped me with numerous details. I was happy that I chose Capital One as my new bank.
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April 2024 by Judi Cestaro
Do not go to this branch! You will wait a very long time since there aren't any bankers to help you. I waited on line for 20 minutes only to be told I had to go online for what I needed. They might be able to help me if I waited longer....avoid them at all costs. Other people on line said same
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April 2024 by mihir patel
I wish there was zero star. Done with this bank atm doesn't take cash . Behind counter employees can't deposit cash . That's why capital one closing down more and more branches
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February 2024 by denise jimenez
After a customer service line nightmare due to fraud on my debit card I went to the patchogue branch ..a huge thank you to Donna for handling the situation in under ten minutes. She was kind caring and professional.
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November 2023 by Obadiah
Horrible customer service.
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September 2023 by Muhammad Sohail Abbas
The customer service was zero, no greetings, and the behavior was rude.
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August 2023 by Tracy Aguirre
Tried to call before hand to see if a notary was available, no one picked up. Went in office and the lady in the front stated they do not have a notary. Wasted my time and this could’ve been avoided if my phone call was answered. Super inconvenient!
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August 2023 by Carlos Q
Today 11-30-22
3:40 I just left the bank upset
Bad service, Mrs. She doesn't know what the bank's Route number is, she got up angry and left us alone at the table
I had to call another person to help me make a transfer
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May 2023 by Caelan S
This branch is fine for ATM use (just be mindful at night, most of Patchogue Village’s homeless people congregate here and will ask you for money - however they are overall harmless). The branch customer service for the tellers is awful - always. You will be waiting on a long line for what feels like forever, while 1 teller is working the teller line AND the busy drive thru, and without fail the other 2 tellers are talking together at a teller station. I have never come in to this branch and had a quick experience and every time I am there, everyone on line is upset. I don’t understand the point of having 3 tellers if only 1 is going to be taking customers. If it was a one time experience, I would let it go but for years now every time I go in, it is the same issue. I hate when I have to go in to the branch and can’t do what I need by Atm, because I know I could be in there for over 30 minutes. Thankfully the ATMs are always working and do deposits and also withdrawals of any denomination.
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November 2022 by Mercedes Dell
Great customer service!
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October 2022 by Joseph Vitarelli
After reading the reviews I’m on my way to TDBANK
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August 2022 by Jose Rodriguez
Excellent customer service, my favorite bank.
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May 2022 by Erin H
This is the SLOWEST BANK ON EARTH. Inside or Out doesn't matter, you'll need to carve out 45 minutes just to make a simple deposit. The old "my computer is slow" excuse is old and tired. And for whatever reason this place is under construction constantly. Not to mention my account has been hacked more times than I dare to mention. Absolutely horrible.
