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October 2023 by Regina Holmes
I had a wonderful experience. Everyone was friendly, very kind and extremely helpful. I appreciate them all!! I have already fallen in love with my 10 week old teddy bear. ?
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October 2023 by ashley perez
I bought a French bulldog from Oscar about 2 months ago, the staff was extremely helpful and made me feel very comfortable with my purchase. They let me know if anything is wrong with the puppy to let them know or if I have any questions at all to give them a call. Vet options were given and guides on how to maintain a healthy pup. Today 2 months later I called about some changes I’ve made in my puppies diet and they were super helpful over the phone, they took care of my concerns, im so glad I bought my puppy from them. Thank you so much for creating a safe space for dog owners.
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October 2023 by Kay Olivier
My husband bought our Pomeranian Sadie from here about a month ago. She developed a kennel cough during transportation to the store. The employees there gave us meds and encouraged us to bring her back to the store whenever needed to put her in the nebulizer, which was so helpful.Her cough wasn’t getting better with the first set of meds so they gave us stronger ones and vitamins for her. Soon after the cough went away. They were so helpful and empathetic. I’m really happy with the store, the experience, and how helpful they all were.
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October 2023 by Илья Черепинский
Puppy Paws is a fantastic place. I had a great time there. I found exactly the dog I wanted when I bought him. I advise everyone to shop at this store if they want to purchase a gorgeous and healthy dog and enjoy outstanding customer service.
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September 2023 by M.A. D
Beyond Excellent!!!!We had an amazing experience at Puppy Paws. We're very happy for at least 5 specific reasons.1. Puppy Paws' excellent customer service. We called and spoke with Jessica on the phone. She was very pleasant, patient and helpful. When we got to their facility, it was really clean and we got no pressure. The puppies were all so clean, healthy-looking and happy. We spoke to the wonderful Mr. Oscar who put us at ease with his great sense of humor. He let my children and husband pend time with as many puppies as they wanted to. He educated us as to the different characteristics of each breed, nothing what to look out for in each puppy that could meeting or need. We were also catered to by Mr. Boris, who had an amazing level of patience and calm. He diligently answered all our questions and provide honest opinions leaving us to make our independent decisions. We eventually picked our adorableteddy bear puppy who my daughter named "Pancake" ( see picture attached). I did a price comparison, and Puppy paws has great prices. 2. They love the puppies so much they actually gave us lots of free items to start off with, just to ensure that we take good care of our puppy. I mean high quality brands. They have us a free bed, bag of food, treats, toys, two feeding pans, collar, leash, ...( I know I'm forgetting some things?). When we were leaving, Ms. Jessica even gave my daughter her own personal dog-carrier bag. The folks at Puppy Paws are beyond amazing!!!!3. They also have proper paperwork that is nearly put together in folder for your ease of reference. Every detail is included, even the return policy. The documents show all the information on your Puppy, especially all the shots received so far, and pending vaccinations to guide you.4. They also have vetinary discount arrangements with the vets.5. They "After-sale" services are great. They encourage you to call them for free advice at any time. This had been very helpful to us. They respond promptly and are truly passionate.We are reeeally satisfied ?. Thank you Mr. Boris, Mr. Oscar and Ms. Jessica. We highly recommend Puppy Paws.
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July 2023 by Timothy Rosado
This company falsely sold me a Shih Tzu. I paid over $2k for a shih tzu for her to grow up and be a mixed breed! Below is my boy who is a pure bread American Shih Tzu, and my girl who you can clearly see is NOT a Shih Tzu!
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July 2023 by Life is Good
An amazing place i would highly recommend everyone to come here you want be disappointed
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July 2023 by Olivia Huang
My little girl is so happy with this little cute Pom Teddy mix. Manager Jessica was awesome and patient. Definitely a 5 star shop and service.
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July 2023 by Theresa G.
Bought my new teddy bear pup from them. They gave me all the paperwork, pills for deworming, etc details on everything. free vet visit, pup is very health and has the sweetest temperament. No complaints
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June 2023 by Lisette Ramirez
My family and I had been thinking about buying a puppy for a while now, We did our research and after months we finally decided that it was the day. Yesterday we headed down to the store as we had been there a couple times to ask questions and inform ourselves about their different puppies. The staff is always friendly and knowledgeable about each and every one of their puppies. You can tell that they love doing their job and that they really care for the puppies. We are so thankful to the staff for walking us through the process and helping us choose the right pup for us. Thank you so much!!!
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June 2023 by Rosa Weber
I bought a shibainu turns out before his one birthday he has hip issues! I been contacting them since my puppy was 8 months old the young lady told me not to worry because I contacted them before her was one "" never got any answers or help !! Beware your puppy might end up with a hip issue they get rid of the workers and act like they never got information!!!
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June 2023 by I B.
(Purchase was made on May 28, 2023)I am giving this place one star because of the following reasons: call me crazy, idc!After years of wanting a puppy, I finally found a place (or so I thought) to get my little four legged baby.I walked in and all I saw were faces that said "I wanna go home with you" but I fell in love with the one that was quiet and just sitting there alone. I was instantly distracted. A store person (her name is Helen) approached us, and started asking if we were interested in a pet. So my bf said "yes" and then asked how much the one I was looking at was, to which she responded "$2100". Still too much to put a price on a forever baby. Nevertheless, we still got him. We then asked how much the other puppies were, to which she replied "$2200-$2500" we settled on a Shihtzu. We started filling out the paperwork, (owing to my excitement, I'll be the first to say it was an oversight on my part) she wrote my bill up for $2500. Plus $222, in taxes because it's NY, why not?! She never went over that my baby had a cold and were on meds. Never told me that. She recommended a vet on lefferts Blvd (the nasiest place you've ever seen. But that's another review). After coming home with my baby, taking him to the vet to get examed, I was told he had a cold, and needed meds. The store gave me food for my puppy and he didn't like it, and couldn't chew it. He also refused to drink water.We Found a new vet that I'm comfortable with and my new little baby is comfortable with as well, and we do the tests, and now I find out that not only does my baby have a cold, my baby is sick, he has parasites that are transmissible to humans. So, now He's on meds and is barely eating, and barely drinking water. I've spent the better part of the last three days crying and worrying for my sweet baby. He's such a good baby. So now we're not only out the charge for the puppy, but we've now spent close to $600.00 for vet visits and meds, and constantly having to change his food. I am also out the amount for training classes, since he's sick. I swear, the sales associate Helen was only interested in her commission. She even hid my credit card and ID after processing my payment. I has to ask her for my card and ID. She thought I didn't see it! The guy was nice. But other than that, I'm not recommending this place to anyone. Helen will lie to you and when she gets caught, she'll deny it! Let's not mention, when I called the store back, she didn't want to give me her name. She was rude and off putting.Had this been another customer, they would have taken their purchase back to the store and fought for the price they were told, and fought to return their pet. But within minutes of seeing him, I fell in love, and instantly attached. It broke my heart to see him there quietly just waiting for me to love him. He looked so sad, and lonely.He is now playing, and chewing on everything. And like a good baby, he's using his wee wee pads.
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May 2023 by Zhanna Cohen
STAY AWAY FROM THIS STORE!! If I could give 0 stars I would. They do not care for the puppy’s well being, they are only about money. We purchased a puppy less than a week ago, and we were told she was healthy. Two days later we see the vet and find out she has more than 3 medical issues. We have called the store asking what they could do because they knew she was sick prior to us purchasing her since, as an employee told us, our puppy was taken to many vets the same day and week we gave a deposit ,yet when we purchased her we were given no information. When we picked up our new puppy, an employee was cleaning her ears and when we asked what was in her ears they told us it was normal but the vet told us it was ear mites. In the store they had told us that she was the calmest puppy there but the reason for that was all of her medical issues and the amount of pain she is in. In the agreement it said for a medical condition store reimburses the purchase price, we didn’t want to bring that puppy back to make her condition worse and to prevent further spreading to other puppies, yet the store reused to even partially reimburse us of the price that we paid. Telling my kids and family members that we have a sick dog caused lots of trauma and we blame puppy paws for selling us a sick dog. Instead of enjoying our new puppy, we spent all this time feeling sorry for her and taking care of her. DO NOT PURCHASE FROM PUPPY PAWS.
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May 2023 by Jane C.
STAY AWAY FROM THIS STORE!! If I could give 0 stars I would. They do not care for the puppy's well being, they are only about money. We purchased a puppy less than a week ago, and we were told she was healthy. Two days later we see the vet and find out she has more than 3 medical issues. We have called the store asking what they could do because they knew she was sick prior to us purchasing her since, as an employee told us, our puppy was taken to many vets the same day and week we gave a deposit ,yet when we purchased her we were given no information. When we picked up our new puppy, an employee was cleaning her ears and when we asked what was in her ears they told us it was normal but the vet told us it was ear mites. In the store they had told us that she was the calmest puppy there but the reason for that was all of her medical issues and the amount of pain she is in. In the agreement it said for a medical condition store reimburses the purchase price, we didn't want to bring that puppy back to make her condition worse and to prevent further spreading to other puppies, yet the store reused to even partially reimburse us of the price that we paid. Telling my kids and family members that we have a sick dog caused lots of trauma and we blame puppy paws for selling us a sick dog. Instead of enjoying our new puppy, we spent all this time feeling sorry for her and taking care of her. DO NOT PURCHASE FROM PUPPY PAWS.
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April 2023 by Jonathan Soskin
Had an incredible experience at puppy paws. The person helping me was Ilya and he knew everything about dogs there is to know. Their dogs come from the one of the best breeders in the country. Ilya was super helpful for us when we were choosing our new pup. Overall very clean place, incredible environment, and amazing service. Definitely ask for Ilya, but the other workers are equally great. Amazing store! 11/10
