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March 2024 by Tuan Jamion
Total rip off they tried to charge Me $1600 to change my altonator after complaining to nissan north America the manger gave me a discount and my I key system had issues they said it's fine now the car is back in the service again top of that the service advisor so rude..
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March 2024 by Traveler
THIS PLACE IS A SCAM!!! I made an appointment for an oil change and then they told me all these other issues that are wrong with my car saying we will fail the inspection if we don’t get them fixed. We didn’t need new brakes, etc. and by reviewing the other comments, I see that there’s a terrible pattern with this place. I spoke to the assistant manager who is extremely rude an he even told me to go look at other service centers for prices because I complained about their terrible customer service. And when I spoke to the manager and told him about all the complaints this place gets, he said “why don’t I look at the good reviews” BECAUSE THATS NOT MY JOB! They don’t even have any polices or procedures in place and don’t even know the difference between a disclaimer and a policy. These people who work here are clearly uneducated and have terrible manners. Stay away from this place unless you wanted to get ripped off! I would give 0 stars if I could.
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March 2024 by Cristina Nunez
They trick me very well. I wen’t for the oil change but the representative told me that I have to change the break too but they also change the disc as well but they never told me about it when I make the payment I make some call because I don’t know anything about cars and the person who I call told me that is wear they want to change everything. Later when I was leaving I saw the representative taking the pieces that they replaced and putting in his personal car. Do basically they are stealing from customers.
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March 2024 by yusuf zengin
Amazing service, fast and Friendly
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February 2024 by Rena Jasmine
The people here are thieves. I left my car here to get an inspection and they stole my Gucci glasses(they have prescription in them) I contacted them about my glasses and gotten hung up twice. My glasses aren’t cheap and I need my glasses to see. This makes absolutely no sense.
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February 2024 by Neva Watson
The best Nissan SERVICE DEPT /South Ozone Park !!!!No worries at all !!!
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February 2024 by American C.
/I have many misgivings about this establishment. My mom took her car in on 9/27 and everything was fine. She parked it in my garage and went to visit my brother until Christmas. In January she heard a noise when she turned the wheel so she took it in. They told her the brakes were bad and the rotors were warped and charger her $1200! I called and asked how the brakes and rotors were fine in September but had to be replaced after not having been driven. They said the manager would get back to me and they called her and offered her a 15% loyalty discount on ADDITIONAL work they said could be done! I told her I think it's time she found another mechanic. I'll see what happens and keep you posted...
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February 2024 by Matt Raines
Honestly the best service I’ve received from any service center for any make of car I’ve had.
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February 2024 by FRANCESCO MINAGRO
Great service. Kimberly is amazing
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February 2024 by Haidee De Jesus
Bought my first car from them 13 years ago and have been a returning customer ever since. Justin is my go to guy, he’s honest, knowledgeable and always goes above and beyond to give you the best deal.
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February 2024 by Miniscreen
Some Mexican with a goatee always has a attitude at the “pre owned super store.” Like relax man.
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February 2024 by Nicholas Pitt
Terrible terrible service, i came on time for my vehicle service appointment on my 2023 nissan kicks and i was push around by the employees, i didnt even talk to anyone until 1 hour after my appointment, then was told i have to reschedule… SMH
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February 2024 by Ana M
You just lost a customer today. Im never coming to this place again. I worked with Kim the advisor, and shes the reason why I’ll never come back again. She wasn’t clear about communicating and explaining the process. Didn’t do anything to help in any way, and after 3 hours of waiting, I’m done with this shop.I used to work with Jamie every time i was coming here, and i even requested her as an advisor when i made an appointment (system gives you an option) i have no idea why they put me up with Kim.She didn’t answer any of the questions i had clearly, and when she went to ask her mechanic, she never came back with the answer about the tires. Also when i asked when it will be done, she went to check, never came back with the answer.Very disrespectful . Very incompetent sales person and staff member!
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February 2024 by Ronald Sylvestre, Jr.
Really disappointing. Brought my vehicle in for a power steering issue. They misdiagnosed the issue twice- costing me a lot of money and time. Ultimately they never even fixed the steering issue. Brought my car to a local car repair shop. They fixed the issue for a fraction of the cost.
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February 2024 by Estefania Villegas
Bad customer service . Be prepared for a $190 diagnostic fee if you don’t have it covered under miles. They took 3.5 hours just to fix a recall for key and do a multipoint inspection.
