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November 2024 by Jack Li
Wonderful experience ??
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October 2024 by Sashawna Purrier
Today I had the best experience with Shawn.I explained to him about my back issues and he navigated and let me test the mattresses that would be best for me. He was patient, he listened and he achieved what I needed. I did not have to go anywhere else. It was all taken care of very efficiently. Loved the service. The right attitude to make me come back next time to buy a mattress for my mother.
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October 2024 by Sarai Ruiz
Great service from Kathy! Very Helpful, cheerful and kind.
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October 2024 by Ron
Excellent
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September 2024 by tracey agostini
Shawn was very pleasant, helpful and knowledgeable .A pleasurable purchase
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September 2024 by Keith Miner
I had a very pleasant experience buying my mattress Richard the sales person was very good at what he does. He deserves a raise L O L also five stars to the delivery guy. I don’t remember his name. I think it was Oswaldo and they didn’t leave anything for me too. Give him a ranking if not for the delivery driver I might’ve returned the bed I bought he told me to sleep on it a couple of nights, then see how I feel and I’m glad he did because the bed is good
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September 2024 by Díana Barrera
Excellent service, your agent helped us, thank you very much Jhoon, we are finally going to really sleep on a good mattress♥️
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September 2024 by Josephine Nguyen
My fiancé and I came in, looking for a new mattress. This was our first big purchase, so we were nervous. Shawn, the store manager, made us feel very comfortable and really helped us find what we needed. He's very friendly and a clear expert in his profession. We're very happy!
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September 2024 by Gail Jeremiah
Very nice experience with your manager
Can't wait to shop there again.
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August 2024 by KingChris825
My mother and I had a fantastic experience working with Sean. Will recommend to other friends and family.
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August 2024 by Vincent Coronati
The service in the store was amazing. I was in and out and no time flat and they help me load my merchandise onto my car. Amazing experience.
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August 2024 by Alison Vaccaro
Very good service at this location. The salesperson Richard was very knowledgeable and helpful in assisting me with which mattress to purchase. I gave it four stars because I have not received my new mattress yet but they have most mattress styles in the store (very plush ones!) and really helps with making the decision of which mattress to purchase. They also have the mattress adjuster base which lifts the mattress at the legs or head to your own liking. I’ve always wanted an adjustable mattress so this was awesome to try out in the store!
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August 2024 by Omar Sanchez
Shawn the manager from Mattress Firm on Cross Bay was a pleasure to work with. He provided us with the latest information on every bed we were interested in with patience. I am delighted with my purchase and with my experience.
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August 2024 by Michele Curcio
Tara was my sales woman. She was knowledgeable, sweet, courteous and I believe the best sales woman/man you have. She is an asset to your business! I enjoyed my experience so much! I would go to whatever store she works in for any future purchases! Thank you Tara I appreciate you!
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August 2024 by Wilfredo Cruz
I had a positive experience shopping at this location. Shawn, the Manager, was very helpful and took time with me with selecting my mattress and frame.
Delivery was promt and timely.