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January 2024 by Cicely Calixte
Hands down best Customer Service ever
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December 2023 by Melissa Arch
Amazing experience shout to Kc amazing service and had couple laugher . I definitely recommend anyone to come to this location. Came in told them my car was in a he shop for body damage and Kc & Neville help me out to get a car same day took less than 20 minutes they gave me a very clean nice car .
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August 2023 by Oof meh:p
Was told I would have a car by one o'clock and I did!I had a great experience with the friendly staff and the vehicle was so comfortable!They went above and beyond to provide great service!
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August 2023 by Lisa Lee
Customer service was okay. The rental I was given was not clean and smelled like cigarettes for days.
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August 2023 by Sheri
I do not recommend this Hertz location. Unless, you want to waste your time and endure a nasty Manager, you should certainly go elsewhere.I rented a vehicle which I consider very dangerous because the parking brake would engage at any time, I was stuck for hours one day in a shopping center, and on the Belt Parkway for minutes in traffic because the parking brake engaged and I could not release until numerous attempts. Hertz gave me a discount on that rental for my inconvience, so a week later I made another reservation, for a different vehicle, of course.I called before I left to pick up my rental to make sure I wasn't making a trip in vain, and was told by Carlos they had a car for me. I pay for car service to go there and there were no cars available. I did become upset, because there were no apologies, no sensitivity from Carlos or the Manager who I believe his name is Harry. Harry is a very nasty individual who has no idea how to apologize for being wrong or for inconveniencing me.This is why their reviews are horrendous. I then had to take car service back home, so not only did they waste my time, my money, and caused me to miss a Dr. Appointment I waited over a month to get an appointment, I was infuriated, to say the least. They refused to reimburse me for the cost of car service both ways as well. Also, the prior time I was there a woman was having the same experience as I did. Traveled there and NO cars available after making a reservation. This location is poorly ran and those who work there are incompetent and nasty. I went to Enterprise on Rockaway Blvd, treated with respect, had a choice of rentals and they are very friendly. I WOULD NEVER USE HERTZ AGAIN. Stay clear of this location!Lastly... Hertz customer service is horrendous as well.
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August 2023 by Lisa Villanueva
Customer service was okay. The rental I was given was not clean and smelled like cigarettes for days.
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August 2023 by Danny G
Good prices need more cars my car has mechanical issues they sent me to mechanic instead of replacing it
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July 2023 by Sheri V.
I do not recommend this Hertz location. Unless, you want to waste your time and endure a nasty Manager, you should certainly go elsewhere.I rented a vehicle which I consider very dangerous because the parking brake would engage at any time, I was stuck for hours one day in a shopping center, and on the Belt Parkway for minutes in traffic because the parking brake engaged and I could not release until numerous attempts. Hertz gave me a discount on that rental for my inconvience, so a week later I made another reservation, for a different vehicle, of course.I called before I left to pick up my rental to make sure I wasn't making a trip in vain, and was told by Carlos they had a car for me. I pay for car service to go there and there were no cars available. I did become upset, because there were no apologies, no sensitivity from Carlos or the Manager who I believe his name is Harry. Harry is a very nasty individual who has no idea how to apologize for being wrong or for inconveniencing me.This is why their reviews are horrendous. I then had to take car service back home, so not only did they waste my time, my money, and caused me to miss a Dr. Appointment I waited over a month to get an appointment, I was infuriated, to say the least. They refused to reimburse me for the cost of car service both ways as well. Also, the prior time I was there a woman was having the same experience as I did. Traveled there and NO cars available after making a reservation. This location is poorly ran and those who work there are incompetent and nasty. I went to Enterprise on Rockaway Blvd, treated with respect, had a choice of rentals and they are very friendly. I WOULD NEVER USE HERTZ AGAIN. Stay clear of this location!Lastly... Hertz customer service is horrendous as well.
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May 2023 by Pathik Patel
Wish I could give this place 0 stars. Rented a tesla and prepaid the reservation and when I showed up to pick it up they told me there was nothing available. Wasted my time driving to get there before they closed and they didnt have the courtesy to call and leave a message or anything.
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May 2023 by Pathik P.
Dont bother with this place. I made a prepaid reservation for a tesla here only to show up and told there are no cars available. No one bothered to call or email to let me know that they couldnt fulfill the reservation. Wasted my time getting to this place in rush hour traffic.
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April 2023 by Md akib mazumder
worst place i have visited ever in my life.worst customer service.They add incorrect charges to your bill. An extra hour that was not used, an extra day of insurance.intotal they charge almost double just for 10 munite late..1st time when i ask one employee that is they charge extra for 10 munite or not.that time he said all good no problem..when we complete our return and go out from their store another employee call me from back then take the receipt and do something on his system.After few munite i got my billing receipt which was charged 60$ extra only for 10 munites.they charge the insurance double,they charge underage fee double.they charge 19$ hourly fee also where it was only 10 munite.Totally unsatisfied with their service.Never ever come back again.
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March 2023 by Giselle Richards
Don't go to this location. They are liars and thieves. Service is terrible.
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November 2022 by Falana Smith-Reid
I showed up for my 8:30 reservation time only to be denied a rental due to not booking within 24 hrs. Cool no problem . They in return charged my card a no show fee of $46.39 5 whole days later !! how was i a no show if i was told i couldnt get the rental in person ? 5 days later my card gets charged ?? Make it make sense , I literally live 1 block down from them . I watch everything on my statement , ya’ll wasnt getting away with my chump change. Horrible ! They have more attitude than the customer when they speak for whats right !
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November 2022 by FALANA SMITH
I showed up for my 8:30 reservation time only to be denied a rental due to not booking within 24 hrs. Cool no problem . They in return charged my card a no show fee of $46.39 5 whole days later !! how was i a no show if i was told i couldnt get the rental in person ? 5 days later my card gets charged ?? Make it make sense , I literally live 1 block down from them . I watch everything on my statement , ya’ll wasnt getting away with my chump change. Horrible ! They have more attitude than the customer when they speak for whats right !
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October 2022 by Faisal Rana
I'm calling this location last two days no pick up the calls on time and after a wait calls dropped to a voice massage giving you another number which is not in service. After several attempts someone picked up the call not willing to serve. After all my information sharing with them he couldn't find it. After all day wait I went there, no small cars available. They did it purposely. Very Very bad service. Doesn't want to come e back here again.
