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May 2023 by Mike P
Great friendly staff one of the best T-Mobile Stores
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November 2022 by Kavneet Baweja
Hands down one of the best cell service store on Long Island. Top notch customer service by Kartik and his team. These guys can get you hooked on to the best deals anyone else can offer you.
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November 2022 by Serenity Hart
Customer service was amazing, however the aftermath of my account setup is still an issue 6 months later. This is not a corporate location and for that reason I will not be returning.I came here to set up 2 phones (one was an upgrade with my existing account and one new one). I thought everything checked out until I went to pay my bill via the app and realized I had 3 phones attached to my account. When I called T-Mobile to inquire they were also confused but not surprised. I ended up having to go through the fraud department and leaving a recorded statement of my transaction. On top of that they changed my status on file to a First Responder account to offer a better discount which now I’m being asked to prove. In order to receive this discount I would have had to provide some form of ID, which was waived at the time of set up.I’m all here for savings and deals but this was taken to a whole new level that I didn’t know was happening. Stay corporate for any major account changes or upgrades. This location is know by corporate to have many grave errors that account holders have called in to reverse or fix down the road. Not worth the hassle.
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September 2022 by Steve Caldas
Exchanged old phone for new one. Bobby was extremely helpful: patient, kind, knowledgeable, and courteous.
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August 2022 by Julia Warren
I arrived at T mobile Oyster Bay this afternoon with a very time sensitive phone issue. Not only did BOBBY help me, he went above and beyond to ensure that I have EVERY single thing I need. He was honest, thorough, and compassionate in every sense of the word. If anyone needs good (more than good, great) assistance, go to TMobile Oyster Bay and ask for Bobby.
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August 2022 by susan scott
Finally made the switch to T mobile and the crew in oyster bay could not have been nicer and more professional!!!! Great service great store !!! Best cell phone shopping experience
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July 2022 by Christopher Colahan
Total fraud. This is not a T-Mobile corporate store. It’s an affiliate called Sunshine Accessories.I went to store to buy a new iPhone. The sales associate was nice and offered to help me by trading in another phone he had. Of course I appreciated this and agreed. He then charged my credit card 2 times, which I found odd. I also asked for a receipt which he said they don’t do and one would be emailed to me (it never was). Later I discovered he charged $392.96 to T-Mobile… this is the only charge T-Mobile has any record of. The second charge for $300 was to Sunshine Accessories. The phone is $699 and I paid $692.96. The trade in was about $100 which would have covered the tax. At this point I was happy. Until I learned that T-Mobile had no record of the $300 charge to Sunshine Accessories and was holding me liable for the balance on the phone (that I had already paid off). The store refuses to refund me. I’ve filed a claim with the Better Business Bureau. Beware!Update: contacted the email below (a T-Mobile rep) and he put me in touch with store owner, not the person who claims to own the store… the actual owner). They both listened to my story with concern because of the many violations to T-Mobile policy. The store is an independently operated franchise, but like all franchises they have to follow corporate policy. Within a few days they were able to get my $300 refunded from Sunshine Accessories and even credited my T-Mobile account $100 to wipe out my debt on the phone. (Not sure how they got the money refunded from a company that’s not theirs… threat of legal action?). Was also told the employee was terminated so this won’t happen to anyone else. Very happy with the outcome and how quickly they resolved the issue. Crazy things can happen anywhere… based on response would feel comfortable returning to this store.
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April 2022 by Isaac Kim
The service here is amazing! When we had been going back and forth with t-mobile for about 2 months trying to get the full promotion we had been promised we came in and KT fixed everything within the hour!
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February 2022 by Jerson Zuniga
My girlfriend and I came to this place to set up a plan with new phones. Went in there for at least 30 to 60 minutes about six different times and they were unable to set up our plan in a timely manner. Either servers were down, they were too busy or simply they were just to busy talking and hanging out to help. End it up going to Verizon near Marios pizza in Oyster bay and walked out of there with a new plan and new phones within 3 hours. Forgot to mention, even though we did not move forward with T-mobile they decided to charge me the 1st month of service as if I had sign up for a plan. Still trying to cancel a service I never used.
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January 2022 by ROHIT SHARMA
The service at this store is exceptional. Kartik the owner of this store went above and beyond his services. He even told me about promotions I was unaware of, got me 2 new phones and saved me lots of money. He also included lots of goodies. Highly recommend this store!!
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December 2021 by Stephania Martorella
KT, Sid, and Ava were amazing!! Abs was making me and my sisters laugh along with KT, Sid started us off amazingly and KT finished helping us gets all new phones and saving tons of money. Highly recommend this location the people there are awesome!
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December 2021 by Tricia Martorella
Kartik (KT) was amazing, his service, he took the r time to explain everything and never got frustrated once. He was joking around and talking with my 3 daughters and making them laugh while we were there. This place was amazing everyone there was as well not even just KT, but Sid and Ava were amazing as well making my girls laugh and talking to them. Highly recommend he saved me a lot of money and is overall amazing!!
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December 2021 by Cristiana martorella 22
Kt helped me,my sisters and mom out amazingly he got us a good deal to give us all new phones! We all lover our new phones thanks Kt
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November 2021 by Richard Risi
Ava was super helpful with a rather challenging (and might I say lengthy) conversion from Sprint to T-Mobile. As well as phone activation. She helped my grandmother and I get this situation sorted out. She knows what she’s doing and if we have any further problems, we know who to go to. Thank You!
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September 2021 by Michael Lacapria
Sid and KT provided excellent service helping me upgrade my phones and maximize value from my TMobile plan. Full recommendation.
