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February 2024 by Kay G.
My straight from the factory transit arrived with an extra twist of the driver's seat belt making it uncomfortable and after releasing the e brake, a message on the dash indicating it was still engaged would remain despite brake disengaged. I had added roof racks and a seat swivel before taking the van in for corrections made to the seat belt and e brake. Royal Ford denied warranty coverage under the false claim that my modifications (roof rack, swivel seat) voided the manufacturer's warranty. Would you want to purchase a vehicle from a dealership that spews such hogwash and instead of taking responsibility for their defects chooses to blame and inconvenience you? Oh yes, and when I purchased the van, they tacked on an additional $100 above the agreed on written price. And no, I'm not a disgruntled employee but I'm not surprised they have them. Update - Picked the van up today from Royal Ford and they made good on the corrections required. Service department still claiming modifications void the warranty. They claim to not be aware of the Magnuson-Moss Warranty Act and believe it doesn't apply to Ford. I first approached the sales manager who was cooperative and pretty much pushed through the resolution. The bill was only $80 which they ate. It wasn't submitted to Ford warranty because of "modifications". Whether the service department truthfully is unaware of the MMWA, they were cordial and responsive.
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February 2023 by Becky R.
My car sat there for a year for a tcm that was on back order. I drove the car there in running condition, they never started the car for the 11 months it was there and the alternator went bad. Cost me an extra $266 for them to fix what could have been prevented, if they don't have the man power to start the cars they should have called and I could've done it myself. They supposedly have 8 more cars sitting there waiting for this same part, I'm sure they'll make a few more bucks off some of them. You break something, you fix it - on your expense! That's what reputable people and/or businesses do. Three times I've been here, two times left unsatisfied. Lesson learned.
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February 2022 by Vickie Foster
Took my car there for an estimate. I was told they would have it ready in a day or two BUT it's now a week later and I have heard nothing from them. I have tried calling and leaving messages but nobody returns my call.