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December 2023 by Kate L.
Excellent customer service on repeat. Informed and caring staff that go beyond and beyond to take care of their customers. Highly recommend to anyone looking for good night's sleep.
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November 2023 by Mark Tewfick
Very good experience at the store in Ossining. I was never rushed to make a decision and was at ease that I made the right choice mattress for my needs. With 30 day trial on the mattress and 120 day price match to competitors and zero APR financing makes purchasing a quality mattress easy!
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October 2023 by Heidi Burns
Dina was knowledgeable, professional, and friendly! I had no idea about the technology with mattresses. Dina was patient with me. She listened to what my physical issues are and directed me accordingl. I had multiple options available for my consideration and within my price point. There was no pressure or push to purchase a matress outside my budget. I had a really nice experience and I would recommend shopping at the Ossining Sleepy's and to work with Dina!! Fantastic!!
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September 2023 by Frankie S.
Edward is an pretty awful salesman who has a condescending demeanor and laughed at reasonable questions from potential buyers. My wife is a healthcare professional and he refused to offer more than 5% discount when the website lists a 20% discount. Couldn't be more turned off with our in store experience. Would opt for online shopping. Delivery man was polite and prompt. Gave him a 10/10 review.
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September 2023 by Lee Romer Kaplan
Dina at Ossining MF is a rockstar! I called today from California, anticipating our move next month to a new (and until the moving truck arrives) entirely empty house. Not only did Dina get me a great deal on mattresses and bed frames, she made sure I had everything else I might need, and for a great price. Dina was helpful, knowledgeable, kind and quick. I’m so happy to be moving back to NY after ten years away. Dina and her coworkers made me feel welcomed, and I got everything in one place over the phone for delivery a month from now. Really perfect! Haven’t yet received items, but will update once I do. Customer service: A++
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September 2023 by Sharon Love
Bought a mattress during fourth of July sale. Recently noticed a rip in mattress. Filed a warranty claim that was approved because I was within 120 day grace period. Replacement mattress was delivered, but when delivery driver called his dispatcher mattress cannot be replaced because it’s ripped! Will NEVER buy another mattress from this store. I asked the delivery driver what will they do with my mattress and he said resell it, so I believe I was sold someone’s ripped mattress.
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August 2023 by Emi Do Prado
I had so much pain in my back from the mattress I had before. When I bought a new mattress from their store , it was the best decision I made. I bought a firm mattress and my back pain is no longer existent. My husband doesn’t have anymore back pain either. Marvelous mattress I 100% recommend.
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June 2023 by Kevin Buelta
Excellent customer service. Dina was amazing and explained and demonstrated all the features making the experience fun and enjoyable. Great price and great value, I would definitely recommend to others.
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June 2023 by Caroline Romedenne
Dina was awesome, not pushy and instead, very knowledgeable and helped me finding my match!!
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April 2023 by Angela Velardo
Very satisfied with service I received at MattressFirm in Ossining. Edward was extremely helpful and knowledgeable. He helped me pick out a mattress that was best suited for me. Would highly recommend doing business with Edward.
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April 2023 by Beiron Leonard
Dina is always extremely helpful and knowledgeable. She really takes the time to answer all of your questions and concerns. She goes the extra mile!
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March 2023 by Jessica Heslin
Dina was helpful and knowledgeable AND patient with my children as we shopped for a mattress for my 9 year old. She also steered us to the best value! A very good experience.
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March 2023 by Jennifer LLanos
Dina was knowledgeable so professional. She helped us understand the differences and choose the best mattress for us. I wasn’t going to purchase but walked away with a new bed. Thank you Dina!
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March 2023 by Kathi Grossman
Bought a mattress/box spring June 2022. By September the mattress was sagging and within the 120 days so it was exchanged. Now 5 months later the more expensive swap is sagging and the box spring is broken. You cannot get anyone one the phone. The older gentleman Ed who works in the ossining store is not helpful at all. I have wasted most of today trying to get someone to response, to no avail. Your merchandise is not up to par, your customer service is horrid at best. As you make it so you can only reach customer service via email? No phone service. If this store does not honor a guarantee on this garbage. NEVER AGAIN. I WILL ALSO NOT RECOMMEND THIS BED STORE TO ANYONE! Very unhappy & disappointed In Briarcliff NY!
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December 2022 by Carolyn Dagostino
I unexpectedly needed an extra twin mattress for my nephew coming from out of town. A week before Christmas. I couldn’t imagine getting some thing that would be both comfortable and affordable and deliverable. Eddie at. Mattress firm answered all of my needs! And he did it quickly and was extremely friendly. I got a very comfortable mattress that happened to be on sale. And it was in a box that fit in my car. It was a wonderful experience. Thank you.