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February 2024 by Henry Link
Not cheap but they know their job and do it well.
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November 2023 by Eileen Elibol
Excellent service, as always!
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September 2023 by Nicholas D’Alessandro
Got a used vehicle from Kia four months ago and it’s given me nothing but problems, including the motor now being completely shot… Despite telling employees several times to not call my father about my vehicle, they have somehow been unable to grasp that and have continued to do so and make continuous arrangements without me being involved whatsoever. It’s already been two and a half weeks without the car and I still won’t have it for an unknown extended period of time. People should definitely avoid buying from Kia.
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August 2023 by BoC_Rob
Great dealership - great people to work with.
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March 2023 by Anne Davis
Quick professional service. Never a bad experience with them.
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February 2023 by Edward Krauzowicz
I could not have asked for a more helpful person then Tim Oakley, I have called, texted and annoyed him so much. He has been professional from the start and answered every question I have thrown his way and given me the very best advice.
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February 2023 by Connie B
Love this dealership and the staff. Dane in sales is phenomenal
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February 2023 by Bob Marsh
Even though I live right down the road from this dealership, I can purchase Kia parts from a dealer out of town cheaper than I can from West Herr. This includes paying the shipping charges. It wasn't even close.
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February 2023 by Mr B.
**** This dealer service dept DOES NOT answer phone calls and one of the service consultants is VERY RUDE and DISRESPECTFUL to you, in addition he does not care for your business at all. I will never go there again or have them service another vehicle for me. Totally unprofessional service dept. personnel ****
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February 2023 by Todd B.
do not bother reaching out to west Herr Kia for any help in regards to steering wheel locks. they have no prepared statement and will only give you the Kia customer hotline. they evidently do not want to support any cars with theft issues at all. I am very very very disappointed. after many years of being a Kia owner and advocate for west Herr I doubt I will provide any business to either.
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August 2022 by Elizabeth K.
My husband and I purchased a Kia Sorrento from West Herr in 2021. We purchased their service warranty despite the hefty price tag because we wanted piece of mind in case anything went wrong. Less than a year later, the air conditioning stopped working. I took our car to be serviced and they confirmed there was a leak that they could fix under warranty. However, it has been weeks and no one is returning my voicemails. I was told that they were waiting for a part but that it would've arrived by last week at the latest. I have been unable to get an update after leaving 3 voicemails and an email over the last week. Meanwhile, I'm driving my infant and toddler around in a very hot car. I'm so disappointed in the service.
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February 2022 by Kimberly Marroquin
West Herr Kia continues to be my favorite place to take my vehicle! They pick up my car and bring it back to me. The work is always done well and Tim in Service is so pleasant to deal with!!
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February 2022 by Steve Stinson
So far the best aspect of this dealership. Steve has always been helpful, receptive to my needs,and in constant communication every time I visit!If the sales team, and finance dept could follow suit
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February 2022 by Cheryl Ogilvie
Excellent service and follow up!
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February 2022 by Dawn Crawford
Fast service! Very friendly!
