Runner's Roost is a business with a well-known reputation throughout Western New York, priding itself on outstanding customer service for more than four decades. It offers a vast selection of footwear for the entire family, from running shoes to UGGs. Many customers report great and helpful customer service, with staff described as kind, patient, and educated. They are noted for going above and beyond, even helping with issues beyond standard return periods and working to address specific foot problems. This care leads customers to highly recommend the store and plan to return for future purchases. The products also receive praise, with shoes maintaining comfort over many months. However, some feedback indicates the staff aren't always super friendly and helpful, and the feeling isn't always welcoming for those trying to discover new shoes. Overall, Runner's Roost is recognized for its long-standing service and selection, with many positive experiences highlighting helpful associates and quality footwear.
Christina was super kind and helpful, I felt like I was being heard and that she really trusted the fact that I was looking for a very specific fit for my running shoes :) would highly recommend this location! Very personal, very down to earth, friendly and refreshing. Ended up with a very nice new pair of New Balances... read full comment
October 2025
Great place for running apparel. Very knowledgeable.
September 2025
Man I gave this place a 3 star review and while yeah this place is expensive it's not enough to put it down to three stars. This place is my hub for salivating over sneakers
