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February 2024 by Kim Tomaszewski
Zoe did a great job. She was informative and listened to what my needs and requirements were for a vehicle. She continued working with me until we reached a mutually beneficial deal.
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January 2024 by Kenneth Sixbury
Great service every time
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January 2024 by Alex Suchan
Service department took care of every need!
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November 2023 by Kayla W.
I drove a new 2023 Honda CRV Hybrid off the lot in January. My car developed a loud squeal while braking within two weeks of driving. I took it into service and they told me my brakes developed "high points". They switched out my brake pads and I voiced my concerns that uneven brake pad wear on a new car is strange and I was worried the pads weren't hitting the rotor evenly. The reassured me it was a factory defect in the pads. The squealing persisted but then it would come and go instead of being constant. I took the car back in and they told me I had to break in my new pads and that everything was fine. 10,000 miles later the squeal persisted but now it was increasing frequency and getting louder. I spoke to the service manager about my cars history and that this squeal happened in all weather at all times of day. I told him it was like something would get stuck because the squeal would not go away from my entire drive once it started and that sometimes it would start randomly in the middle of my drive. Charles Briggs kept my car for two days and kept trying to tell me the noise was from moisture even though I told him it's happening in dry weather too. The service department claimed that couldn't duplicate the noise even though I sent them a video. At the end of my service he told me he was sorry that I "couldn't accept my brakes were working and he only took my car in to be fair to me" .... I took my car to get a second opinion and within five seconds the mechanic heard the squeal while pulling it into the garage. Turns out Honda Service never even opened my brakes. I had: Frozen caliper sliders Glazed brake pads Uneven wear on rotors Rusted caliper clips My brakes are now silent. No more squeal. This service department not only ignored my concerns they let me drive for 8 months on brakes that were clearly never working properly (which is obvious since I needed new brake pads 2 weeks after driving my new car). Do not go here unless you wanted to be treated like you're stupid and an inconvenience for simply wanting service to do the bare minimum. I'm absolutely disgusted from my experience. Below are videos of what my car sounded like/what they tried to explain away. *I'd like to clarify that the answer below does nothing to address the very real concerns found when my brake components were actually checked 2 days after picking the car up from Honda. Glazed brake pads are not a sign of proper function and neither is frozen caliper sliders. Neither is the uneven wear on my rotors. If in fact the service department checked each of the components mentioned above like they are claiming, that means they will ignore it on your car too. Rusting paint is cosmetic. A noise that is caused by frozen caliper sliders is not cosmetic. If they consider it cosmetic and know the cause then why not just fix it to get rid of the noise? Is a "cosmetic" issue not important enough to them on a brand new car a customer purchased from their dealership? What else will this service department hide from buyers and refuse to fix by calling it "cosmetic"? This post is to genuinely warn other customers. Do not trust these people with your car and go to another dealer.
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October 2023 by Patrick Judge
Just had my 2018 pilot serviced and was told I needed a MFA sensor. They charged me 315.00 dollars for the part and 364 dollars for the labor. I went and checked the cost of the part at Auto Zone and it was 59.00. I looked on YouTube on how to replace the part and consisted of removing 2 screws to replace the part, approximately 3 minutes to repair. That is totally unethical and will never advise anyone to buy a car there and have it serviced. PS, I bought the car new from Ray Laks.Service: Electrical repair
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September 2023 by Gloria B.
Have been trying to speak to a Service Advisor for days. They do not answer their phones, and they do not return calls when you leave a voice mail. Very frustrating.
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August 2023 by Joel P.
I have a Honda Civic CNG (Clean Natural Gas, same as your home heating gas) that I purchased from a Western New York School System auction. The Civic has 8850 original miles. The reason the school system sold the car is it had a check engine light which they could not solve. The school system mechanic determined that the CNG fuel valve was the problem, Honda charges over $5000 for this valve. Even after the valve was replaced the check engine light still came on. Frustrated the school system sold the Civic. My local mechanics thought the fuel system filter was the problem, which they paid $40 for, however this did not solve the check engine light. Frustrated myself I took the Civic to Ray Laks Honda to resolve my check engine light issue. After having the car for a week I was told the fuel filter was the problem, I thought my local mechanic might have installed a wrong filter. After paying over $500 for a replacement filter the check engine light came on before I got the car home so I took it back to Ray Laks Honda who after another week informed me that a vacuum hose was the culprit, this solved the check engine light issue, at a cost of over $800. When I asked the "so called Ray Laks Service Advisor" what about the $500 filter they charged me for, I was told by the "so called Ray Laks Service Advisor" that the filter that was installed previously was "plugged solid". I told him that filter was brand new, he did not care. Frustrated I paid my bill and was about to leave when I found my Civic CNG fuel tank on empty with the warning light flashing. When i went back in to talk to the "so called Ray Laks Service Advisor" about this and explain that the Civic had 3/4 of a tank of fuel when I bought it in "the so called Ray Laks Service Advisor" told me "how do I know it had 3/4 of a tank of fuel" calling me a liar. I ended up having the Civic towed to a CNG filling station to be refilled, at a towing cost of $100 plus a tank of fuel. I called Honda's main office regarding how I was treated by Ray Laks Honda , was given a case number but never heard back from any one at Honda's main office . Be Aware !
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August 2023 by Matthew Bernhardt
Had a great experience after a roadside emergency on the thruway shredded a tire and sidelined me too far from home. Krystyn was great working through the repair process, and the dealership was able to give me a loaner for the two hour drive home while I left my vehicle overnight. Repair was completed by the afternoon the next day after the new rim arrived and I was able to pick up my vehicle before closing. I would totally recommend their service department, although I personally hope I don't need to bring them another roadside emergency! :)Service: Tires
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August 2023 by Jeffrey F.
Bought a 2018 used Tacoma from Chris. I saw this vehicle online for a price far under the market average. I jumped on it right away and he and I began to exchange info through text message and email. He understood how busy I was with work and made it as smooth as possible for me to get the keys (he even sent me a link to put a deposit down remotely). When I arrived in person to collect the truck, it only took an hour and a half at the most! And that was counting the test drive and the fact that he was seeing another customer when I arrived. The truck was is great condition but needed a few easy fixes. Upon test driving, you could easily tell this truck needed an A/C recharge and a new serpentine belt. (85,0000 miles on truck). Me being a guy that works on his own things and loves to learn, I spent maybe $40 to fix these things on my own. But, being a Honda specialized dealership, I would not expect Ray Laks to be equipped to handle these repairs. Final Thoughts: I would recommend this dealership due to the fast and efficient process. This dealership has "no nonsense policy" when it comes to getting you in and out of the door.
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July 2023 by Andy Parkes
I’ve been here twice now and had two marginal experiences. First time they totally overcharged me for the work that was done. Supposedly some of the work was covered by warranty but the math didn’t work out. Never got a call back from the manager. Second time I went in for a quick question about my keys and the guy at the desk didn’t even take the time to look up from his computer screen. He just told me I had to book an appointment. Didn’t even bother asking if I wanted to book one then, so I’ll be headed to a different Buffalo Honda dealer for sure.
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June 2023 by David Silver
Parts associate helped me no issue. Will schedule my next oil change at Rak Laks.
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May 2023 by Retro W.
I recently booked an appointment with Ray Laks Honda and because of the reviews on here I was a bit skeptical. When I went in for my appointment I was pleasantly surprised with impeccable customer service, a clean business, and friendly staff. Steve and Alex did an amazing job working with me, within a couple hours I was driving off in my brand new Kia Stinger. Thanks, you guys are the best!!!
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April 2023 by Michael W.
Dishonesty. Lies and bait and switch. On April 12th, I inquired to a used Hyundai Ioniq they had on thier lot. I was told it was available by Julie J. She made an appointment for me to come see it. I told her it had to be early as I was coming from a long distance. She set the appointment for me for Saturday when they opened at 9 am. I received a welcome email from my sales person Christopher M. I emailed back telling him I was coming 80 miles from Rochester, and I cancelled an appointment I had in Syracuse to look at a different Ioniq. So they were aware I was looking for a specific vehicle, and I was coming from a distance. Morning of Saturday April 15th. I got up at 6:30 to make it to the dealership by 9. I arrived 15 minutes early.. I got in at 5 minutes to 9. I sat and waited a few minutes while the greeter located Christopher M. It took about 5 more minutes for him to come over. When he did he told me that he had bad news and good news. The bad news was that they sent the car (which I had been told was on the lot) to a Hyundai Dealership across the street, and that they were told it had a bad transmission. If that was true, I am 100% sure they couldn't have found that out at 5 minutes to 9 on a Saturday morning, and didn't bother to call and tell me. What was the "Good News"? That they had 2 Honda Clarity's on the lot.. SO thier good news was they had 2 cars that I didn't come to see or want, that had double the miles on them as the Ioniq, for a couple grand more. Note: I'm still waiting for any "good news". Now because I feel this was a bait and switch for a car that I suspected was sold between Wednesday and Saturday (or even before), I had a buddy go online on Saturday evening and make an inquiry for the same Ioniq (which remember they said they didn't have on thier lot because it was broken). The response was immediate that the car was available and on the lot (Shocking i know since it was broken, right?). Not only were we told that, we received 2 emails that it was available and when could we schedule a time to come in. One from Julie J. and another from Karen H. I was a bit angry, but I had not decided to write this review yet because i could see where the schedulers might not know if a car had been diagnosed with a transmission problem, and I didn't have proof that was false and the car had been sold. Then funny enough, Monday AM came and I get an email from Cars.com telling me that a car I looked at *the Ioniq at Ray Laks Honda, was reported as sold and gave me some listings of other Ioniqs to look at. Now, to me it's really funny that Saturday at 9AM they couldn't sell the car to me because it wasn't on the lot with a transmission problem, and somehow before Monday at 9AM, they were able to sell it. They must have a SUPER fast transmission repair team to get that car repaired and back on the lot for someone to drive it, get financed and close the sale on Saturday. Lets be honest. If they had called me on Friday and said sorry we sold the car we had you scheduled to see tomorrow morning, but we have other PHEV's available, I would have praised thier integrity and honesty, but instead, they let me make an 80 mile drive in to see a car they KNEW they didn't have on the lot. What's worse, they lacked the integrity to tell me they sold it, instead spinning some lie about a broken transmission (on a car that public records will show they sold). I DON'T LIKE BEING LIED to by one person, let alone several people in the same company. This is an integrity problem with that dealer. Shameful. EDIT: 4/18/2023. Just got off the phone with the dealers rep. They apologized profusely that My time was wasted. They admitted they absolutely should have notified me ahead of my long drive that the car wasn't going to be available (which they knew before). However, she did tell me that they sold the car Wholesale with the bad transmission, not retail. Still, that doesn't really explain to me why on Monday, we have emails from anot
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March 2023 by Kayla Cswaykus
Once again used ray laks honda service and my lease insurance to replace/repair my rims before my lease is over. Rick and the young lady that works at the service desk were amazing as always. She answered every question and let me know immediately when I was approved to bring in my car. I thought they’d have it for the whole day but Rick called me at 12:30 to say it’s ready!! They are so quick, friendly and accommodating! One of my many reasons to continue my business with them at the end of my lease. They’re service department is THE BEST !!!Services: Auto body & trim repair
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February 2023 by Joanne Wilson
This whole service team is exceptional. I only take my vehicle here due to the fact I can trust them 100%. Everyone is so friendly, they explain everything in detail and there is "FREE" coffee in the waiting room as well as snacks and vending machines. Mr. Tom Burns is the #1 TOP MECHANIC!
